Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$131K - $174K *

Transform your career by leading the architecture and strategy of Oracle WMS inbound processes, collaborating with diverse teams to enhance product features, streamline development, and drive effectiv...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$168K - $252K *

Lead the charge in developing and enabling AI solutions across the enterprise, integrating tools and automations to enhance productivity while maintaining security and operational standards to ensure...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead critical incident management for AI infrastructure, driving rapid resolution and operational resilience through effective coordination, communication, and analysis across technical teams and data...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join us to design and optimize AI applications, collaborating with clients to deliver LLM-driven solutions. Your expertise in Python and AI development will help shape innovative projects that enhance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock your potential by leading AI-driven development initiatives, coaching teams on GitHub Copilot, and enhancing coding efficiency through best practices in a collaborative and customer-focused env...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$178K - $215K *

Shape the future of sales success by developing targeted enablement programs. Collaborate with leadership to enhance sales effectiveness, adapt global strategies for local needs, and drive measurable...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Empower client success by delivering expert support for advanced IT systems. Utilize your extensive knowledge of cloud and on-premise technologies to solve complex issues, ensuring excellent customer...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$137K - $254K *

Unlock potential by joining a dynamic team as a Senior Data Engineer. Drive innovation in data platform development and collaborate with customers on technical solutions while leveraging your expertis...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$204K - $266K *

Grow your career with this leadership role guiding Solutions Engineers while collaborating with sales to enhance customer solutions and drive revenue growth in a dynamic, fast-paced environment...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Accelerate progress in field marketing by developing impactful programs and events that drive engagement within EMS, fire, and healthcare sectors, while collaborating with teams to enhance pipeline an...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$109K - $207K *

Accelerate progress at an innovative team dedicated to closing experience gaps through strategic enterprise sales, leveraging a powerful SaaS platform to drive action for Fortune 100/500 clients while...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $128K *

Pioneer secure integrations between identity platforms and external systems, ensuring reliable data flows in a federal environment. Collaborate in agile teams to design, build, and maintain processes...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $170K *

Champion client growth by fostering robust relationships, identifying opportunities, and managing high-revenue sales processes. Drive success through a data-driven approach while achieving and exceedi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Drive strategic client relationships by delivering solutions that impact growth and success. Leverage expertise in account management to foster partnerships, identify needs, and achieve exceptional ou...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by leading strategic sales efforts within targeted territories. Drive pipeline development and nurture executive relationships to exceed revenue goals, translating client needs into t...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Manage complex B2B integrations by leveraging core banking APIs and digital solutions. Provide technical leadership and hands-on support to enhance client satisfaction and resolve advanced technical c...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Join our expert Systems Engineering team to design and present innovative solutions, enhancing customer experience through technical support and mentoring, while driving deal velocity and ensuring sea...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $165K *

Shape the future of civil engineering as you lead impactful projects in Texas. Leverage your expertise as a Professional Engineer to drive business growth and mentor a talented team, making a differen...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $135K *

Take ownership of corporate security initiatives to enhance endpoint protection, manage insider risk, and maintain compliance across our fin-tech environment. Partner with teams to implement technical...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$103K - $181K *

Lead the charge in developing comprehensive remediation designs and specifications. Drive innovation in environmental engineering projects while collaborating across teams and ensuring top-quality per...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $130K *

Unlock value through strategic data consulting, leading clients on their data journeys. Evaluate technologies, enhance architectures, foster collaboration, and implement governance frameworks. Drive i...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $87K *

Empower client relationships by supporting sales efforts through order processing, customer inquiries, and data management. Leverage communication and organizational skills to enhance customer satisfa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$106K - $197K *

Join a team that's reshaping the legal landscape by harnessing innovative AI solutions. As a vital member, you will identify client needs, demonstrate technology benefits, and collaborate with cross-f...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $130K *

Grow your career with a dynamic role focused on acquiring new customers and driving sales strategies in the State, Local, and Education sectors. Collaborate with teams, engage customers, and exceed sa...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.