Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Enterprise Implementation Consultant
$66K - $100K *
Transform enterprise customer relationships by managing successful IoT deployments, ensuring clients gain maximum value from technology solutions throughout their lifecycle, while collaborating across...
2 days ago
Enterprise Implementation Consultant
$88K - $134K *
Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...
1 week ago
$135K - $150K *
Empower your career by designing, maintaining, and troubleshooting complex network infrastructures that ensure secure connectivity for cloud and customer environments, primarily in the healthcare sect...
Yesterday
Account Executive, Enterprise Acquisition
$150K - $180K *
Lead the charge in expanding enterprise sales by creatively prospecting and closing new business opportunities while nurturing existing client relationships for sustained growth and success in a dynam...
4 weeks ago
$136K - $175K *
Champion observability and reliability within dynamic environments by designing scalable architectures and implementing effective strategies that enhance system resilience and performance across teams...
2 weeks ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 3 weeks ago
Principal Advisory Consultant - ServiceNow (CMA)
$168K - $240K *
Unlock business potential by providing executive-level architectural leadership and strategic consulting on ServiceNow solutions, aligning client goals with technology for optimal outcomes. Cultivate...
2 weeks ago
Solutions Integration Engineer IV
$105K - $160K *
Take ownership of B2B integrations as a key technical leader, collaborating across teams to deliver effective solutions that drive customer success and evolve with innovative IoT technology. Expect a...
3 weeks ago
Software Engineer III - Weblogic JEE Developer
$110K - $130K *
Lead the charge in developing and maintaining enterprise integrations using WebLogic and Oracle Fusion middleware, focusing on system stabilization, API support, and transformation logic to enhance cr...
1 week ago
$101K - $153K *
Lead customer engagement initiatives by defining services scope, building relationships, and driving business development. Collaborate with C-level executives to showcase value and meet customer needs...
Reposted 3 weeks ago
Solutions Engineer - Commercial (New Business)
$150K - $200K *
Shape customer success by harnessing deep networking expertise and sales acumen. Collaborate with Account Executives to drive new business, ensure technical alignment, and create scalable solutions wh...
2 weeks ago
Solutions Engineer - Commercial (New Business)
$201K - $268K *
Join a team that's driving innovative solutions in networking and security. Collaborate closely with sales teams to lead technical discovery, design solutions, and influence product directions, ensuri...
2 weeks ago
Consultant, Technical Account Manager
$162K - $210K *
Drive your career forward as a Consultant in Technical Account Management, ensuring optimal service delivery and customer satisfaction. Collaborate with diverse teams to proactively solve issues and e...
Reposted 1 week ago
Senior or Senior II Engineer - Market Services (Remote Eligible)
$108K - $137K *
Empower operations by ensuring data integrity for market systems. Partner to verify service reservations and regulatory compliance while providing analytical insights to enhance stakeholder engagement...
3 weeks ago
$125K - $150K *
Drive strategic customer engagement by educating on cybersecurity solutions, identifying unique challenges, and delivering tailored end-to-end security offerings that enhance organization resilience a...
Yesterday
$125K - $148K *
Unlock potential by collaborating with sales to provide tailored security solutions, addressing client challenges through insightful demonstrations and education, ensuring their operations remain prot...
5 days ago
$110K - $130K *
Support and educate our clients through technical insights, helping them understand and resolve cybersecurity challenges with innovative solutions. Collaborate with sales to tailor security strategies...
1 week ago
Subject Matter Expert – Health System Analyst
$110K - $130K *
Pioneer improvements in Elevated Risk Care Management for Veterans through sophisticated analysis, design, and implementation of optimized healthcare processes within the VHA. Collaborate with diverse...
1 week ago
Senior Account Executive, LE, GTS
$132K - $170K *
Join a team that's driving strategic engagement by managing high-value regional accounts to unlock substantial revenue potential while ensuring client satisfaction and growth through expert relationsh...
1 week ago
Senior Account Executive, LE, GTS
$132K - $170K *
Elevate client relationships through strategic account management to drive growth, retention, and satisfaction while executing proven sales methodologies and ensuring accuracy in forecasting across a...
2 weeks ago
$152K - $228K *
Lead the charge in designing and implementing intelligent agentic workflows to enhance business processes, partnering with stakeholders to create practical automation solutions that drive productivity...
3 weeks ago
$100K - $120K *
Unlock potential by performing forensic analysis, consulting on cybersecurity incidents, and assessing technical controls to enhance security posture and protect critical information systems within a...
3 weeks ago
$89K - $168K *
Empower the software engineering team to design, develop, and test innovative applications and platform solutions. Collaborate across the SDLC while adhering to best practices and proactively resolvin...
Reposted 1 week ago
$110K - $130K *
Transform security operations by designing and implementing ServiceNow SecOps solutions that enhance incident response, vulnerability management, and automation, while collaborating across teams to en...
4 days ago
Solutions Sales Executive (AE), Pharmaceutical Manufacturers - Remote
$60K - $130K *
Seek a dynamic Solution Sales Executive to drive growth in the pharmaceutical sector. Focus on creating lasting executive relationships, closing opportunities, and executing strategic account plans wh...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.