Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Staff Technical Product Manager - Inbound Logistics
$131K - $174K *
Transform your career by leading the architecture and strategy of Oracle WMS inbound processes, collaborating with diverse teams to enhance product features, streamline development, and drive effectiv...
2 weeks ago
IT Staff Engineer - AI Enablement & Automation (Remote, US)
$168K - $252K *
Lead the charge in developing and enabling AI solutions across the enterprise, integrating tools and automations to enhance productivity while maintaining security and operational standards to ensure...
3 weeks ago
$120K - $150K *
Lead critical incident management for AI infrastructure, driving rapid resolution and operational resilience through effective coordination, communication, and analysis across technical teams and data...
2 days ago
$120K - $150K *
Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...
4 weeks ago
$130K - $180K *
Join us to design and optimize AI applications, collaborating with clients to deliver LLM-driven solutions. Your expertise in Python and AI development will help shape innovative projects that enhance...
2 weeks ago
$120K - $150K *
Unlock your potential by leading AI-driven development initiatives, coaching teams on GitHub Copilot, and enhancing coding efficiency through best practices in a collaborative and customer-focused env...
Yesterday
Senior GTM Enablement Manager | United States | Remote
$178K - $215K *
Shape the future of sales success by developing targeted enablement programs. Collaborate with leadership to enhance sales effectiveness, adapt global strategies for local needs, and drive measurable...
3 weeks ago
$85K - $100K *
Empower client success by delivering expert support for advanced IT systems. Utilize your extensive knowledge of cloud and on-premise technologies to solve complex issues, ensuring excellent customer...
3 weeks ago
$137K - $254K *
Unlock potential by joining a dynamic team as a Senior Data Engineer. Drive innovation in data platform development and collaborate with customers on technical solutions while leveraging your expertis...
4 weeks ago
Senior Manager, Solutions Engineering, Mid-Market
$204K - $266K *
Grow your career with this leadership role guiding Solutions Engineers while collaborating with sales to enhance customer solutions and drive revenue growth in a dynamic, fast-paced environment...
Reposted 6 days ago
$70K - $95K *
Accelerate progress in field marketing by developing impactful programs and events that drive engagement within EMS, fire, and healthcare sectors, while collaborating with teams to enhance pipeline an...
4 weeks ago
Enterprise Account Executive - Goods & Services
$109K - $207K *
Accelerate progress at an innovative team dedicated to closing experience gaps through strategic enterprise sales, leveraging a powerful SaaS platform to drive action for Fortune 100/500 clients while...
Reposted 1 week ago
Interface Integration Engineer
$80K - $128K *
Pioneer secure integrations between identity platforms and external systems, ensuring reliable data flows in a federal environment. Collaborate in agile teams to design, build, and maintain processes...
1 month ago
$132K - $170K *
Champion client growth by fostering robust relationships, identifying opportunities, and managing high-revenue sales processes. Drive success through a data-driven approach while achieving and exceedi...
1 week ago
$90K - $130K *
Drive strategic client relationships by delivering solutions that impact growth and success. Leverage expertise in account management to foster partnerships, identify needs, and achieve exceptional ou...
1 week ago
$90K - $130K *
Unlock potential by leading strategic sales efforts within targeted territories. Drive pipeline development and nurture executive relationships to exceed revenue goals, translating client needs into t...
Yesterday
Sr Technical Implementation Engineer I-1
$95K - $105K *
Manage complex B2B integrations by leveraging core banking APIs and digital solutions. Provide technical leadership and hands-on support to enhance client satisfaction and resolve advanced technical c...
Reposted 2 weeks ago
$120K - $150K *
Join our expert Systems Engineering team to design and present innovative solutions, enhancing customer experience through technical support and mentoring, while driving deal velocity and ensuring sea...
4 days ago
$130K - $165K *
Shape the future of civil engineering as you lead impactful projects in Texas. Leverage your expertise as a Professional Engineer to drive business growth and mentor a talented team, making a differen...
2 weeks ago
$125K - $135K *
Take ownership of corporate security initiatives to enhance endpoint protection, manage insider risk, and maintain compliance across our fin-tech environment. Partner with teams to implement technical...
3 weeks ago
$103K - $181K *
Lead the charge in developing comprehensive remediation designs and specifications. Drive innovation in environmental engineering projects while collaborating across teams and ensuring top-quality per...
2 weeks ago
$90K - $130K *
Unlock value through strategic data consulting, leading clients on their data journeys. Evaluate technologies, enhance architectures, foster collaboration, and implement governance frameworks. Drive i...
2 weeks ago
$75K - $87K *
Empower client relationships by supporting sales efforts through order processing, customer inquiries, and data management. Leverage communication and organizational skills to enhance customer satisfa...
3 weeks ago
$106K - $197K *
Join a team that's reshaping the legal landscape by harnessing innovative AI solutions. As a vital member, you will identify client needs, demonstrate technology benefits, and collaborate with cross-f...
4 weeks ago
$90K - $130K *
Grow your career with a dynamic role focused on acquiring new customers and driving sales strategies in the State, Local, and Education sectors. Collaborate with teams, engage customers, and exceed sa...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.