Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Unlock potential by managing high-value investment banking accounts. Drive client success as a trusted advisor, cultivating relationships with executives to enhance their use of innovative technology...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$215K - $245K *

Unlock potential by leading technical pre-sales efforts, bridging security solutions with business value, driving product evaluations, and ensuring customer satisfaction for Fortune 500 enterprises ac...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Join a dynamic team to drive strategic partnerships and ecosystem growth in the rapidly expanding Drone and Counter Drone Portfolio, enhancing public safety solutions across the Western U.S. with inno...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $110K *

Transform payroll processes through accuracy, compliance, and innovative solutions. Join a dynamic team focused on ensuring timely labor practices and efficient reporting in alignment with regulatory...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$98K - $163K *

Lead contract execution for Technical Support and User Engagement, ensuring compliance and performance meet quality standards while coordinating with federal stakeholders in this comprehensive, full-t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Drive revenue growth by managing key accounts while nurturing leads, employing strategic insights to enhance client relationships and drive digital transformation in financial services for rapid compa...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's transforming market demand into growth opportunities through expert advisory support. Leverage your technical expertise to enhance customer loyalty and drive strategic project selli...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$120K - $150K *

Architect innovative DSP solutions in RF communications and lead algorithm development from concept to implementation, ensuring optimal performance in mission-critical environments while collaborating...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$131K - $174K *

Transform your career by leading the architecture and strategy of Oracle WMS inbound processes, collaborating with diverse teams to enhance product features, streamline development, and drive effectiv...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$168K - $252K *

Lead the charge in developing and enabling AI solutions across the enterprise, integrating tools and automations to enhance productivity while maintaining security and operational standards to ensure...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead critical incident management for AI infrastructure, driving rapid resolution and operational resilience through effective coordination, communication, and analysis across technical teams and data...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join us to design and optimize AI applications, collaborating with clients to deliver LLM-driven solutions. Your expertise in Python and AI development will help shape innovative projects that enhance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock your potential by leading AI-driven development initiatives, coaching teams on GitHub Copilot, and enhancing coding efficiency through best practices in a collaborative and customer-focused env...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$178K - $215K *

Shape the future of sales success by developing targeted enablement programs. Collaborate with leadership to enhance sales effectiveness, adapt global strategies for local needs, and drive measurable...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Empower client success by delivering expert support for advanced IT systems. Utilize your extensive knowledge of cloud and on-premise technologies to solve complex issues, ensuring excellent customer...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$137K - $254K *

Unlock potential by joining a dynamic team as a Senior Data Engineer. Drive innovation in data platform development and collaborate with customers on technical solutions while leveraging your expertis...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$204K - $266K *

Grow your career with this leadership role guiding Solutions Engineers while collaborating with sales to enhance customer solutions and drive revenue growth in a dynamic, fast-paced environment...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Accelerate progress in field marketing by developing impactful programs and events that drive engagement within EMS, fire, and healthcare sectors, while collaborating with teams to enhance pipeline an...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$109K - $207K *

Accelerate progress at an innovative team dedicated to closing experience gaps through strategic enterprise sales, leveraging a powerful SaaS platform to drive action for Fortune 100/500 clients while...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $128K *

Pioneer secure integrations between identity platforms and external systems, ensuring reliable data flows in a federal environment. Collaborate in agile teams to design, build, and maintain processes...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $170K *

Champion client growth by fostering robust relationships, identifying opportunities, and managing high-revenue sales processes. Drive success through a data-driven approach while achieving and exceedi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Drive strategic client relationships by delivering solutions that impact growth and success. Leverage expertise in account management to foster partnerships, identify needs, and achieve exceptional ou...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by leading strategic sales efforts within targeted territories. Drive pipeline development and nurture executive relationships to exceed revenue goals, translating client needs into t...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Manage complex B2B integrations by leveraging core banking APIs and digital solutions. Provide technical leadership and hands-on support to enhance client satisfaction and resolve advanced technical c...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.