Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$240K - $300K *

Drive your career by owning the complete sales cycle for mid-market and enterprise customers. Engage with stakeholders to deliver impactful solutions, enhancing business outcomes in a fast-paced SaaS...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $200K *

Join a team that tackles complex security challenges, driving product evaluations and crafting tailored solutions for clients. Your expertise will enhance customer satisfaction and contribute to closi...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Join a team that's dedicated to driving security analytics and automation, enhancing threat detection, and responding to potential security concerns at scale. Collaborate cross-functionally to develop...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion our marquee partnership with AWS by owning the $15M portfolio. Drive technical adoption, commercial outcomes, and expansion through strategic collaboration, demos, and troubleshooting, becomi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$149K - $193K *

Unlock potential by leading enterprise IAM strategies, driving security architecture, and managing authentication solutions to enhance organizational cybersecurity and compliance across complex system...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$104K - $140K *

Join a team that harnesses expertise in SAP EWM to optimize supply chain solutions. Collaborate cross-functionally, deliver high-quality designs, and mentor junior consultants while driving enhancemen...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving cloud-enabled transformation for Financial Services by partnering with stakeholders to deliver high-quality AWS engagements, while guiding clients through their modernizatio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving cloud transformation for Financial Services, leveraging AWS expertise to enhance client relationships, foster innovation, and spearhead strategic initiatives for growth and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$149K - $200K *

Innovate the future of cloud networking by architecting robust, scalable solutions. Lead a talented team to enhance network reliability while championing automation in a dynamic, service-oriented envi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$237K - $264K *

Shape and lead a team of Sales Engineers, driving technical support and customer engagements in pre-sales cycles. Cultivate strong collaborations, ensuring effective adoption of data security solution...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $205K *

Grow your career by building strategic relationships with key stakeholders and aligning solutions to customer goals while collaborating with teams to drive success and account planning in a dynamic, e...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$107K - $150K *

Join a team that's focused on designing and implementing advanced Physical Security Systems. Oversee client consultations, troubleshoot and support varied technologies, and lead project management ini...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Engage with higher education executives to build strategic partnerships, expanding enterprise accounts through consultative selling. Collaborate with various internal teams to drive complex sales cycl...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$262K - $292K *

Engage in cutting-edge sales engineering, driving enterprise solutions and accelerating data security outcomes through compelling technical partnerships and innovative strategies to bolster revenue an...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $264K *

Empower customer success by actively engaging with clients to understand their needs and ensuring strategic account renewals. Foster strong product advocacy and facilitate clear communication of oCHRO...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform quality assurance practices by designing and implementing innovative test automation frameworks, optimizing processes, and leading teams to enhance product reliability and scalability in a d...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$144K - $184K *

Shape strategy for major regional accounts, driving client relationships and business growth. Leverage expertise in consultative sales to meet quotas and enhance customer satisfaction in competitive m...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Analyze legacy application operations, ensuring optimal performance and minimal downtime through effective deployment and management within a global infrastructure...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$137K - $222K *

Drive strategic security engineering initiatives while leading and developing teams. Foster collaboration across engineering domains to enhance operational efficiency and support business objectives i...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion product excellence as a Senior Product Manager. Drive AI-powered accessibility solutions across diverse teams, translating strategy into impactful results while ensuring high-quality delivery...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $115K *

Join a dynamic team to manage Cisco Enterprise Agreement renewals, ensuring accurate quoting and compliance while driving efficient True Forward processes and collaborating cross-functionally to deliv...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Engage as a Senior Customer Account Manager to develop strategies and maintain relationships with diverse tenants, ensuring effective service delivery and issue resolution, while fostering tenant sati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Champion cybersecurity solutions by expanding existing accounts and securing new business. Drive relationships with key decision-makers, execute targeted territory plans, and negotiate contracts to en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Take ownership of ServiceNow system administration, ensuring security, compliance, and reliability across federal environments while collaborating with cross-functional teams to optimize platform perf...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $155K *

Join a team that's redefining the database landscape by solving complex customer challenges and driving impactful sales. Collaborate with top-tier executives while showcasing innovative solutions that...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.