Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $150K *
Unlock potential by managing high-value investment banking accounts. Drive client success as a trusted advisor, cultivating relationships with executives to enhance their use of innovative technology...
2 weeks ago
Senior Sales Engineer, California
$215K - $245K *
Unlock potential by leading technical pre-sales efforts, bridging security solutions with business value, driving product evaluations, and ensuring customer satisfaction for Fortune 500 enterprises ac...
3 weeks ago
Senior Enterprise Account Manager - (Drones/CUAS Ecosystem)
$100K - $115K *
Join a dynamic team to drive strategic partnerships and ecosystem growth in the rapidly expanding Drone and Counter Drone Portfolio, enhancing public safety solutions across the Western U.S. with inno...
3 days ago
Senior Payroll and Labor Compliance Analyst
$95K - $110K *
Transform payroll processes through accuracy, compliance, and innovative solutions. Join a dynamic team focused on ensuring timely labor practices and efficient reporting in alignment with regulatory...
2 days ago
Contract Lead – Technical Support and User Engagement
$98K - $163K *
Lead contract execution for Technical Support and User Engagement, ensuring compliance and performance meet quality standards while coordinating with federal stakeholders in this comprehensive, full-t...
2 weeks ago
Account Executive - Enterprise (Minnesota)
$90K - $130K *
Drive revenue growth by managing key accounts while nurturing leads, employing strategic insights to enhance client relationships and drive digital transformation in financial services for rapid compa...
Reposted 2 weeks ago
$100K - $130K *
Join a team that's transforming market demand into growth opportunities through expert advisory support. Leverage your technical expertise to enhance customer loyalty and drive strategic project selli...
Today
Sr.DSP Engineer (Remote with Travel_
$120K - $150K *
Architect innovative DSP solutions in RF communications and lead algorithm development from concept to implementation, ensuring optimal performance in mission-critical environments while collaborating...
4 weeks ago
Sr Staff Technical Product Manager - Inbound Logistics
$131K - $174K *
Transform your career by leading the architecture and strategy of Oracle WMS inbound processes, collaborating with diverse teams to enhance product features, streamline development, and drive effectiv...
2 weeks ago
IT Staff Engineer - AI Enablement & Automation (Remote, US)
$168K - $252K *
Lead the charge in developing and enabling AI solutions across the enterprise, integrating tools and automations to enhance productivity while maintaining security and operational standards to ensure...
3 weeks ago
$120K - $150K *
Lead critical incident management for AI infrastructure, driving rapid resolution and operational resilience through effective coordination, communication, and analysis across technical teams and data...
Yesterday
$120K - $150K *
Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...
4 weeks ago
$130K - $180K *
Join us to design and optimize AI applications, collaborating with clients to deliver LLM-driven solutions. Your expertise in Python and AI development will help shape innovative projects that enhance...
2 weeks ago
$120K - $150K *
Unlock your potential by leading AI-driven development initiatives, coaching teams on GitHub Copilot, and enhancing coding efficiency through best practices in a collaborative and customer-focused env...
Today
Senior GTM Enablement Manager | United States | Remote
$178K - $215K *
Shape the future of sales success by developing targeted enablement programs. Collaborate with leadership to enhance sales effectiveness, adapt global strategies for local needs, and drive measurable...
3 weeks ago
$85K - $100K *
Empower client success by delivering expert support for advanced IT systems. Utilize your extensive knowledge of cloud and on-premise technologies to solve complex issues, ensuring excellent customer...
3 weeks ago
$137K - $254K *
Unlock potential by joining a dynamic team as a Senior Data Engineer. Drive innovation in data platform development and collaborate with customers on technical solutions while leveraging your expertis...
4 weeks ago
Senior Manager, Solutions Engineering, Mid-Market
$204K - $266K *
Grow your career with this leadership role guiding Solutions Engineers while collaborating with sales to enhance customer solutions and drive revenue growth in a dynamic, fast-paced environment...
Reposted 6 days ago
$70K - $95K *
Accelerate progress in field marketing by developing impactful programs and events that drive engagement within EMS, fire, and healthcare sectors, while collaborating with teams to enhance pipeline an...
4 weeks ago
Enterprise Account Executive - Goods & Services
$109K - $207K *
Accelerate progress at an innovative team dedicated to closing experience gaps through strategic enterprise sales, leveraging a powerful SaaS platform to drive action for Fortune 100/500 clients while...
Reposted 1 week ago
Interface Integration Engineer
$80K - $128K *
Pioneer secure integrations between identity platforms and external systems, ensuring reliable data flows in a federal environment. Collaborate in agile teams to design, build, and maintain processes...
1 month ago
$132K - $170K *
Champion client growth by fostering robust relationships, identifying opportunities, and managing high-revenue sales processes. Drive success through a data-driven approach while achieving and exceedi...
1 week ago
$90K - $130K *
Drive strategic client relationships by delivering solutions that impact growth and success. Leverage expertise in account management to foster partnerships, identify needs, and achieve exceptional ou...
1 week ago
$90K - $130K *
Unlock potential by leading strategic sales efforts within targeted territories. Drive pipeline development and nurture executive relationships to exceed revenue goals, translating client needs into t...
Yesterday
Sr Technical Implementation Engineer I-1
$95K - $105K *
Manage complex B2B integrations by leveraging core banking APIs and digital solutions. Provide technical leadership and hands-on support to enhance client satisfaction and resolve advanced technical c...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.