Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Regional Sales Engineer (Remote)
$135K - $205K *
Join a team that's redefining cybersecurity as a Sales Engineer, leveraging your expertise to engage with prospects and customers, articulate complex security solutions, and drive innovation in a fast...
1 month ago
$110K - $130K *
Lead the charge in delivering tailored, technical solutions that drive sales success. Collaborate with teams to enhance demos, manage proposal responses, and ensure seamless implementation transitions...
6 days ago
Security Operations / SIEM Analyst
$95K - $115K *
Accelerate the security posture by managing SIEM tools and ensuring compliance, while developing secure installation guides and addressing vulnerabilities. Collaborate with teams to maintain robust IT...
2 weeks ago
$240K - $300K *
Drive your career by owning the complete sales cycle for mid-market and enterprise customers. Engage with stakeholders to deliver impactful solutions, enhancing business outcomes in a fast-paced SaaS...
Today
$175K - $200K *
Join a team that tackles complex security challenges, driving product evaluations and crafting tailored solutions for clients. Your expertise will enhance customer satisfaction and contribute to closi...
Reposted 1 week ago
Associate Security Engineer (Remote)
$70K - $95K *
Join a team that's dedicated to driving security analytics and automation, enhancing threat detection, and responding to potential security concerns at scale. Collaborate cross-functionally to develop...
Reposted yesterday
Partner Success Engineer (AWS)
$125K - $150K *
Champion our marquee partnership with AWS by owning the $15M portfolio. Drive technical adoption, commercial outcomes, and expansion through strategic collaboration, demos, and troubleshooting, becomi...
Yesterday
Sr Principal DT Security Engineer - 90343213 - Remote
$149K - $193K *
Unlock potential by leading enterprise IAM strategies, driving security architecture, and managing authentication solutions to enhance organizational cybersecurity and compliance across complex system...
1 week ago
SAP Extended Warehouse Management (EWM) Consultant II
$104K - $140K *
Join a team that harnesses expertise in SAP EWM to optimize supply chain solutions. Collaborate cross-functionally, deliver high-quality designs, and mentor junior consultants while driving enhancemen...
2 weeks ago
Cloud Engagement Leader AWS Financial Services
$150K - $180K *
Lead the charge in driving cloud-enabled transformation for Financial Services by partnering with stakeholders to deliver high-quality AWS engagements, while guiding clients through their modernizatio...
1 week ago
Cloud Engagement Leader AWS Financial Services
$150K - $180K *
Join a team that's driving cloud transformation for Financial Services, leveraging AWS expertise to enhance client relationships, foster innovation, and spearhead strategic initiatives for growth and...
1 week ago
Sr Lead Network Reliability Engineer
$149K - $200K *
Innovate the future of cloud networking by architecting robust, scalable solutions. Lead a talented team to enhance network reliability while championing automation in a dynamic, service-oriented envi...
1 week ago
Manager, Sales Engineering - SLED
$237K - $264K *
Shape and lead a team of Sales Engineers, driving technical support and customer engagements in pre-sales cycles. Cultivate strong collaborations, ensuring effective adoption of data security solution...
Reposted 3 weeks ago
Account Executive - Majors - Chicago
$165K - $205K *
Grow your career by building strategic relationships with key stakeholders and aligning solutions to customer goals while collaborating with teams to drive success and account planning in a dynamic, e...
3 weeks ago
Senior Consulting Engineer - Physical Security
$107K - $150K *
Join a team that's focused on designing and implementing advanced Physical Security Systems. Oversee client consultations, troubleshoot and support varied technologies, and lead project management ini...
Yesterday
Senior Account Executive (Existing Customers) | LA/MS | Remote
$110K - $130K *
Engage with higher education executives to build strategic partnerships, expanding enterprise accounts through consultative selling. Collaborate with various internal teams to drive complex sales cycl...
2 weeks ago
$262K - $292K *
Engage in cutting-edge sales engineering, driving enterprise solutions and accelerating data security outcomes through compelling technical partnerships and innovative strategies to bolster revenue an...
1 week ago
Sr Strategic Customer Engagement - AI
$176K - $264K *
Empower customer success by actively engaging with clients to understand their needs and ensuring strategic account renewals. Foster strong product advocacy and facilitate clear communication of oCHRO...
1 month ago
Senior SDET II, Quality Engineering (Remote Canada)
$110K - $130K *
Transform quality assurance practices by designing and implementing innovative test automation frameworks, optimizing processes, and leading teams to enhance product reliability and scalability in a d...
1 week ago
$144K - $184K *
Shape strategy for major regional accounts, driving client relationships and business growth. Leverage expertise in consultative sales to meet quotas and enhance customer satisfaction in competitive m...
Yesterday
Application Support Analyst (Tier II) - Legacy CA
$80K - $95K *
Analyze legacy application operations, ensuring optimal performance and minimal downtime through effective deployment and management within a global infrastructure...
2 weeks ago
Senior Manager, Security Engineering
$137K - $222K *
Drive strategic security engineering initiatives while leading and developing teams. Foster collaboration across engineering domains to enhance operational efficiency and support business objectives i...
2 weeks ago
$120K - $145K *
Champion product excellence as a Senior Product Manager. Drive AI-powered accessibility solutions across diverse teams, translating strategy into impactful results while ensuring high-quality delivery...
Reposted 1 week ago
$80K - $115K *
Join a dynamic team to manage Cisco Enterprise Agreement renewals, ensuring accurate quoting and compliance while driving efficient True Forward processes and collaborating cross-functionally to deliv...
6 days ago
Senior Customer Account Manager
$95K - $115K *
Engage as a Senior Customer Account Manager to develop strategies and maintain relationships with diverse tenants, ensuring effective service delivery and issue resolution, while fostering tenant sati...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.