Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$120K - $145K *

Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...

Phoenix, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive innovative security solutions, collaborating with sales teams to educate clients on challenges and deliver tailored strategies that enhance organizational safety and operation...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Transform customer security by collaborating with sales to identify needs, demonstrating solutions, and educating partners on best practices in cybersecurity. Drive engagement through meetings and eve...

Vancouver, WARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by collaborating with sales to deliver tailored security solutions, educating clients on challenges, and driving impactful engagements that enhance organizational safety and operation...

Denver, CORemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Partner with us to drive customer engagement by delivering tailored security solutions, addressing technical challenges, and enhancing operational safety through expert collaboration with sales and pa...

Portland, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by leveraging technical expertise in pre-sales and post-sales support, ensuring seamless integration and effective utilization of networking solutions while engaging with cli...

Minneapolis, MNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K *

Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $184K *

Champion growth in the public sector by driving strategic initiatives and partner engagement. Collaborate with key stakeholders to expand HPE's portfolio and influence revenue opportunities across the...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $155K *

Unlock potential by leading security initiatives and shaping strategy. Collaborate with teams to design and implement robust security solutions, ensuring alignment with business goals and compliance s...

Florida, USRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $155K *

Join our team as a Principal Security Engineer, where you'll design and enhance security solutions, shape strategy, and lead initiatives to protect enterprise assets while mentoring junior engineers a...

Pennsylvania, USRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate application security by driving best practices and collaborating with scrum teams. This role ensures data protection and compliance while integrating security into the software development lif...

Florida, USRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of application security by driving best practices and collaborating with scrum teams to ensure data protection and secure development processes. Leverage your expertise to enhance our...

Pennsylvania, USRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $137K *

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

3 days ago

  •   8 - 10 years exp.  •   Transportation

$113K - $170K *

Lead the charge in transforming customer integrations by driving technical discovery, scoping complex implementations, and ensuring successful onboarding for high-stakes accounts. Collaborate closely...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engage in strategic leadership for Engineered Solutions, driving customer satisfaction and financial growth. Oversee pipeline development and execution, ensuring compliance with technical specificatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$292K - $384K *

Drive strategic enterprise sales, empowering clients to innovate workplace and customer experience with cutting-edge technology. Forge executive partnerships, orchestrate complex deals, and leverage A...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $210K *

Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $161K *

Innovate and drive sales growth by securing new business opportunities in the aerospace and defense sectors, focusing on advanced motion control solutions for UAVs and other defense platforms while bu...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$101K - $140K *

Drive client success and growth by building relationships with C-Level executives, managing complex sales processes, and maximizing value delivery in a dynamic, high-revenue environment...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$101K - $140K *

Drive client success by building relationships with C-Level executives, identifying growth opportunities, and managing complex sales processes in a dynamic environment. Maximize value delivery for lar...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$102K - $147K *

Engage with C-Level Executives to drive client retention and growth. Oversee complex sales processes within a territory of Large Enterprise clients, ensuring maximum value delivery and identifying new...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.