Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$73K - $111K *

Inspire change by leading complex integrations for strategic customers. You'll collaborate cross-functionally to design solutions that connect diverse systems and enhance client operations, ensuring s...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $176K *

Advance your career by supporting secure remote access initiatives. Engage in implementing and troubleshooting enterprise access solutions while collaborating with various teams to enhance compliance...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $135K *

Explore impactful engagements by providing deep technical expertise for complex customer needs. Lead targeted workshops, assessments, and health checks while ensuring successful integration design and...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$154K - $221K *

Advance healthcare innovation by leading technical sales for Zero Trust architecture. Collaborate with C-level executives to drive transformative solutions, enabling providers to deliver secure, high...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $165K *

Elevate security across hybrid tech environments by leading architecture, engineering, and risk reduction initiatives. Collaborate with teams to implement robust security measures that enhance resilie...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $195K *

Innovate security architecture across hybrid environments, providing senior technical leadership. Collaborate with cross-functional teams to design scalable controls, reduce risk, and enhance security...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Engage with enterprise clients to drive account growth and new logo acquisition. Utilize a consultative approach to connect client needs with IT solutions, managing complex sales cycles and fostering...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Grow your career by driving sales success and expanding client relationships through tailored security solutions, ensuring compliance and reducing risk for enterprise clients across diverse sectors an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by delivering platform services across defense, aerospace, and commercial sectors through Python automation, database management, and API integration within secure environment...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $194K *

Join a team that's driven to enhance customer engagement and revenue growth. In this role, you'll cultivate relationships, manage enterprise accounts, and collaborate with teams to achieve strategic s...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $185K *

Make your mark at the forefront of client management and growth within Financial Services by cultivating relationships and initiating innovative solutions that drive retention and revenue in a dynamic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$164K - $240K *

Accelerate progress at the forefront of private cloud architecture by designing, deploying, and optimizing solutions. Leverage your expertise to drive standards, mentor teams, and cultivate robust cli...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team to ensure the quality and security of Identity Access Management solutions across enterprise applications. Collaborate with architects and engineers to validate critical IAM capabilities...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $171K *

Engage as a pivotal engineer driving solutions for high-severity IT issues and large-scale deployments. Provide expert installation, configuration, and maintenance support while optimizing customer sa...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Technical Services

$132K - $171K *

Join a team that's dedicated to delivering expert solutions during critical IT challenges, ensuring rapid resolution of complex issues and optimizing customer operations through strong technical exper...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Technical Services

$70K - $120K *

Join us to empower our clients by providing top-notch post-sales support for the Fortanix platform. Utilize your technical acumen to troubleshoot, implement solutions, and enhance customer experiences...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$109K - $164K *

Empower your career by leading negotiations and threat intelligence in cyber extortion. Utilize your analytical skills to enhance response strategies, mentor junior analysts, and drive improvements in...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by developing and scaling endpoint security solutions, monitoring threats, and collaborating across teams to enhance enterprise security and compliance in a rapidly evolving technolog...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $98K *

Contribute to the Revenue Operations team by designing and implementing AI-powered systems and automations that enhance GTM efficiency, driving optimization and data integrity across sales and marketi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $184K *

Unlock potential by driving revenue growth through strategic sales leadership and deep expertise in enterprise Voice and cloud communications. Collaborate with cross-functional teams to develop sales...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$150K - $245K *

Lead the charge in transforming the enterprise IT service management landscape through strategic governance, innovative AI integration, and continuous improvement, ensuring optimal alignment with orga...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $170K *

Transform your career by leading the development of AI-powered observability solutions that enhance operational efficiency and system resilience across multi-cloud environments. Drive innovation in au...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Engage with key stakeholders to drive cloud security solutions, leveraging strategic account planning and building trusted partnerships. Contribute to a dynamic sales environment focused on client suc...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Engage with clients to scope and deliver energy solutions, managing proposals and pipeline. Build relationships in diverse markets through site visits and collaboration while preparing for a successfu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Unlock vital insights as you build and maintain data infrastructure, transforming complex datasets into actionable intelligence. Collaborate with cross-functional teams to enhance reporting and suppor...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.