Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $150K *

Play a key role in engaging with customers to quantify business value and drive outcomes. Collaborate with stakeholders across teams to align efforts, document processes, and deliver impactful solutio...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Unlock potential by driving customer success and technical excellence in the public sector, transforming eLearning goals into strategic initiatives. Bridge customer relations and internal teams to enh...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a team that innovates in Epic Ambulatory implementation and workflow optimization, utilizing creative problem-solving to enhance patient care processes and clinical workflows. Bring your expertis...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $150K *

Develop business in higher education SLED markets by building executive-level relationships and driving sales strategies, ensuring customer success and expanding VAST Data’s presence in colleges and u...

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Lead the charge in cultivating executive relationships in higher education SLED sectors. Drive sales strategies, manage complex cycles, and expand customer engagement while leveraging technical insigh...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Transform relationships within higher education, driving sales strategies and managing complex cycles to optimize solutions for public sector accounts. Combine technical knowledge and sales acumen to...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Inspire growth by developing strong executive relationships within higher education SLED accounts. Drive innovative sales strategies, manage complex sales cycles, and expand solutions across colleges...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $120K *

Grow your career with us by driving innovative sales strategies in the higher education sector. Collaborate with institutions to enhance student engagement and optimize outcomes through our comprehens...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Oversee workforce operations and staffing visibility for a major program. Drive coordination across teams to ensure efficient onboarding and clearance processes while managing staffing actions, risks...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Staffing

$160K *

Elevate customer support excellence by leading a team of Support Engineers, managing daily operations, technical escalations, and team growth. Collaborate across departments to enhance workflows and e...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Contribute to enhancing testing processes by designing and maintaining automated scripts, integrating tests into CI/CD pipelines, and collaborating with teams to improve application quality and Vetera...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Engage in technical leadership to develop and oversee server operations, manage data center infrastructure, and troubleshoot complex systems. Drive automation and provide support for cloud technologie...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $95K *

Solve complex networking challenges in a fully remote environment, mentoring junior technicians while managing diverse client infrastructures. Elevate your career by leveraging advanced networking ski...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $150K *

Unlock potential by leading complex enterprise system transformations, guiding teams, and building strong client relationships to deliver high-quality BPMN process architectures for large-scale digita...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$123K - $169K *

Unlock growth by managing critical power solutions for key accounts. Collaborate across teams to drive commercial success and customer satisfaction while addressing challenges in the Data Center indus...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $130K *

Champion the development and implementation of SAP EAM solutions, oversee technical teams, and manage asset lifecycle processes to enhance operational efficiency and scalability in collaboration with...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Lead project management activities for comprehensive engineering services, ensuring client satisfaction and adherence to scope, timeline, and budget across internal and external collaborations...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Transform customer engagement by serving as the key technical consultant during implementation. Lead discovery sessions, understand their processes, and translate needs into actionable technical specs...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$97K - $145K *

Contribute to transformative AI solutions by architecting advanced models and data strategies for major global enterprises, ensuring high standards of safety, alignment, and performance while collabor...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Transform complex AV-over-IP systems by delivering expert onboarding, training, and troubleshooting support for high-profile customers. Leverage your networking expertise to contribute to sales growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Engage as a Sales Engineer, driving success by leveraging technical expertise to meet customer needs, enhance sales efforts, and ensure seamless solution deployments in the cybersecurity landscape. Jo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Transform customer relationships by leading satisfaction initiatives and aligning needs within cross-functional teams to achieve revenue objectives and drive growth-focused activities...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Support pre-sales efforts by delivering technical training and customer support for photovoltaic systems. Leverage your expertise in system design and regulatory codes to facilitate successful solar a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Unlock potential by leading cloud infrastructure initiatives to enhance high-performance computing and data management solutions. Collaborate across teams to optimize resources and ensure secure, effi...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Elevate efficiency by analyzing workflows to identify automation opportunities. Collaborate with cross-functional teams to enhance documentation and governance processes through reusable AI prompts an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.