Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$144K - $245K *

Lead technical architecture and product delivery for a complex federal program. Drive innovation in SaaS, cloud, and automation while ensuring secure, scalable solutions across engineering and cyberse...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$156K - $204K *

Lead the charge in driving impactful customer outcomes by advising clients on optimal use of Atlassian solutions, managing engagement lifecycle, and cultivating strong relationships for successful pro...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$81K - $95K *

Champion customer advocacy programs by crafting engaging content and rewarding loyalty. Collaborate cross-functionally to elevate customer stories that drive business metrics and deepen relationships...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $175K *

Empower cross-functional teams by deploying AI tools that enhance workflows in a healthcare environment, ensuring reliable, compliant setups that drive productivity and support secure access to advanc...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$170K - $180K *

Unlock the potential of Agile leadership in a dynamic, multi-team environment. Drive execution as the primary facilitator of Agile Release Train activities, ensuring alignment and predictability in a...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$200K - $275K *

Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that engineers cutting-edge security operations tools and strategies. You will optimize security functions across diverse environments, enhancing efficiency and threat neutralization throu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $226K *

Shape the future of AI solutions by architecting cutting-edge GPU projects. Collaborate with a diverse team to drive customer acquisition and innovation while influencing product roadmaps and expandin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Inspire change by building strategic relationships with captive managers and brokers. As a key player in sales, leverage your expertise to drive growth and influence the future of workplace safety thr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$98K - $154K *

Unlock potential by overseeing security operations and enhancing ransomware recovery processes. Lead incident response planning, technical assessments, and compliance reviews to bolster organizational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $220K *

Transform the public safety landscape by leading the NG911 solution portfolio. Own strategy, execution, and compliance while driving cross-functional alignment to meet FCC regulations and deliver cohe...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$141K - $214K *

Take ownership of the sales cycle for MuleSoft solutions within the U.S. Intelligence Community, driving strategic growth and establishing trusted relationships across key agencies and partners...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$215K - $240K *

Lead the charge in driving successful technical pre-sales outcomes for security solutions, bridging strategic business value and functionality while ensuring high customer satisfaction and successful...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $150K *

Lead strategic sales initiatives, drive revenue, and build lasting relationships within assigned accounts, focusing on complex enterprise solutions across the Southeast Territory to achieve quarterly...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Engage as a key technical advisor, supporting sales teams to address client needs through innovative SaaS solutions. Collaborate cross-functionally to enhance product offerings and drive successful cu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$89K - $179K *

Empower the software engineering team to design, develop, and test innovative applications and platform solutions. Collaborate across the SDLC while adhering to best practices and proactively resolvin...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $206K *

Transform our IAM ecosystem as you lead in-house management and optimize operations. Drive security, compliance, and user experience by implementing robust identity governance and enhancing cloud and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Drive the strategy for zero trust security by developing policies, automating tooling, and managing compliance within the enterprise landscape while ensuring the integrity of sensitive data through ex...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $200K *

Lead the charge in driving value for customers as you manage service delivery for major global accounts, collaborating with leadership and cross-functional teams to ensure satisfaction and success thr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Join a dynamic team driving new business growth in cybersecurity. You will engage decision makers, close high-value deals, and collaborate with partners to deliver innovative solutions across various...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $132K *

Empower sales teams by driving enablement strategies that enhance pipeline conversion, strengthen coaching frameworks, and leverage data insights for exceptional performance across various revenue seg...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $250K *

Elevate your career by leading business architecture and compliance initiatives that enhance infrastructure service reliability while driving continual improvements across engineering and operational...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Optimize support processes and deliver high-impact client onboarding by collaborating with cross-functional teams to enhance customer experience and address technical challenges in a fast-paced fintec...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Shape the future of sales enablement by driving execution and adoption initiatives across North America, collaborating with leadership to ensure alignment and consistency in seller performance and beh...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$133K - $173K *

Accelerate growth by leading a high-performing SMB Account Executive team, driving customer value through strategic coaching, effective pipeline management, and cross-functional collaboration, while l...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.