Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...
2 weeks ago
$100K - $120K *
Transform the quality assurance landscape by executing tests, managing defects, and ensuring the successful delivery of ServiceNow platform enhancements in an Agile environment while collaborating acr...
1 week ago
$231K - $257K *
Drive enterprise sales success by delivering expert technical solutions for data security and management. Collaborate with diverse stakeholders to promote adoption of cutting-edge technologies, enabli...
2 days ago
$186K - $232K *
Engage with enterprise clients, driving sales by providing tailored technical solutions. Collaborate with Account Executives and guide customers in adopting advanced data security and management techn...
Reposted 3 days ago
$190K - $238K *
Unlock potential by driving technical sales engagements, delivering customized solutions, and collaborating with stakeholders to enhance customer adoption of advanced data protection and management te...
Reposted 3 weeks ago
$231K - $257K *
Elevate customer success by driving enterprise sales engagements and delivering tailored technical solutions for modern data management and security. Collaborate with cross-functional teams to ensure...
1 week ago
$110K - $130K *
Take ownership of enterprise infrastructure development and maintenance, enhancing scalability and performance. Collaborate on server and storage systems, and ensure modern security integration while...
2 weeks ago
ServiceNow Principal Technical Consultant - AI
$180K - $200K *
Develop and deliver AI solutions on the ServiceNow platform. Drive project teams, integrating advanced technologies, while mentoring staff and ensuring quality outcomes through collaboration and exper...
3 weeks ago
Navy Aegis Combat System Engineer
$110K - $130K *
Unlock potential by providing expert support for AEGIS Combat System operations, ensuring successful planning, execution, and analysis of critical Navy test events and trials while enhancing interoper...
Yesterday
Security Engineer, Infrastructure
$80K - $120K *
Elevate cloud security by designing and implementing robust measures, enhancing zero-trust access controls, and optimizing SASE frameworks across AWS, GCP, and Azure environments while mentoring junio...
3 weeks ago
$124K - $157K *
Unlock the potential of enterprise data by engineering high-quality context for AI applications. Collaborate with teams to enhance retrieval accuracy and ensure compliance while driving innovation in...
1 week ago
$110K - $130K *
Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...
2 weeks ago
$90K - $112K *
Transform IT operations as a key contributor to our observability & reliability team. Utilize advanced monitoring tools and AI practices to enhance system performance, drive incident response, and ens...
1 week ago
$120K - $145K *
Elevate your career by driving technical wins through enterprise deals, engaging with clients post-sale, and collaborating across teams to ensure outstanding service and competitive displacement in la...
Yesterday
Account Executive, Enterprise (Chicago based)
$100K - $120K *
Drive strategic sales initiatives in enterprise settings, managing high-value accounts and utilizing a consultative approach to deliver solutions, while collaborating with cross-functional teams in a...
3 weeks ago
$146K - $319K *
Champion transformative solutions in the Federal space by leveraging deep telephony and AI expertise. Collaborate with clients to design impactful workflows and advocate for their needs, translating c...
1 week ago
$102K - $147K *
Engage with C-Level Executives to drive client retention and growth. Own complex sales processes in a Large Enterprise sector, ensuring value delivery while identifying and closing new client opportun...
Reposted 3 weeks ago
Specialist Account Executive, ZT Branch - Majors, East + South
$133K - $190K *
Champion revenue growth as a Specialist Account Executive. Drive sales in the Zero Trust Branch product suite, collaborating with teams and executives to create value propositions and achieve strategi...
2 weeks ago
Vendor Manager - Telecom Expense Management (TEM)
$69K - $115K *
Elevate your career by managing vendor relationships and complex billing disputes. Oversee financial operations, ensuring data integrity and compliance through cross-functional collaboration while dri...
Reposted 5 days ago
Vendor Manager - Telecom Expense Management (TEM)
$69K - $115K *
Elevate your career by managing vendor relationships, resolving billing disputes, and ensuring financial operations are seamless. Collaborate cross-functionally to maintain data integrity and support...
3 weeks ago
$100K - $126K *
Explore a dynamic opportunity leading a team in providing exceptional customer support. Drive operational excellence, foster teamwork, and advocate for client needs in a fast-paced technical environme...
Reposted 3 weeks ago
Network Automation Engineer - Federal Customer
$110K - $130K *
Develop and enhance secure network services by optimizing operational efficiency through automation, while troubleshooting issues and supporting network infrastructure within a high-trust mission envi...
1 week ago
Network Automation Engineer - Federal Customer
$110K - $130K *
Unlock potential by ensuring secure network operations while enhancing efficiency through automation. This role demands strong network fundamentals, proactive troubleshooting, and a commitment to main...
1 week ago
Leader, Solutions Engineer- SLED - Splunk (REMOTE)
$266K - $342K *
Lead the charge in solutions engineering by aligning architectures with customer needs, fostering strong relationships, and driving strategic initiatives to enhance market growth and customer success...
3 weeks ago
$100K - $115K *
Drive the clean energy transition by leveraging your technical expertise and client relations skills to design solutions that transform distributed energy resources into reliable virtual power plants...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.