Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Transform the quality assurance landscape by executing tests, managing defects, and ensuring the successful delivery of ServiceNow platform enhancements in an Agile environment while collaborating acr...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$231K - $257K *

Drive enterprise sales success by delivering expert technical solutions for data security and management. Collaborate with diverse stakeholders to promote adoption of cutting-edge technologies, enabli...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$186K - $232K *

Engage with enterprise clients, driving sales by providing tailored technical solutions. Collaborate with Account Executives and guide customers in adopting advanced data security and management techn...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $238K *

Unlock potential by driving technical sales engagements, delivering customized solutions, and collaborating with stakeholders to enhance customer adoption of advanced data protection and management te...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$231K - $257K *

Elevate customer success by driving enterprise sales engagements and delivering tailored technical solutions for modern data management and security. Collaborate with cross-functional teams to ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of enterprise infrastructure development and maintenance, enhancing scalability and performance. Collaborate on server and storage systems, and ensure modern security integration while...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Develop and deliver AI solutions on the ServiceNow platform. Drive project teams, integrating advanced technologies, while mentoring staff and ensuring quality outcomes through collaboration and exper...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by providing expert support for AEGIS Combat System operations, ensuring successful planning, execution, and analysis of critical Navy test events and trials while enhancing interoper...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $120K *

Elevate cloud security by designing and implementing robust measures, enhancing zero-trust access controls, and optimizing SASE frameworks across AWS, GCP, and Azure environments while mentoring junio...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $157K *

Unlock the potential of enterprise data by engineering high-quality context for AI applications. Collaborate with teams to enhance retrieval accuracy and ensure compliance while driving innovation in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $112K *

Transform IT operations as a key contributor to our observability & reliability team. Utilize advanced monitoring tools and AI practices to enhance system performance, drive incident response, and ens...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by driving technical wins through enterprise deals, engaging with clients post-sale, and collaborating across teams to ensure outstanding service and competitive displacement in la...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Drive strategic sales initiatives in enterprise settings, managing high-value accounts and utilizing a consultative approach to deliver solutions, while collaborating with cross-functional teams in a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $319K *

Champion transformative solutions in the Federal space by leveraging deep telephony and AI expertise. Collaborate with clients to design impactful workflows and advocate for their needs, translating c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$102K - $147K *

Engage with C-Level Executives to drive client retention and growth. Own complex sales processes in a Large Enterprise sector, ensuring value delivery while identifying and closing new client opportun...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$133K - $190K *

Champion revenue growth as a Specialist Account Executive. Drive sales in the Zero Trust Branch product suite, collaborating with teams and executives to create value propositions and achieve strategi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$69K - $115K *

Elevate your career by managing vendor relationships and complex billing disputes. Oversee financial operations, ensuring data integrity and compliance through cross-functional collaboration while dri...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$69K - $115K *

Elevate your career by managing vendor relationships, resolving billing disputes, and ensuring financial operations are seamless. Collaborate cross-functionally to maintain data integrity and support...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $126K *

Explore a dynamic opportunity leading a team in providing exceptional customer support. Drive operational excellence, foster teamwork, and advocate for client needs in a fast-paced technical environme...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Develop and enhance secure network services by optimizing operational efficiency through automation, while troubleshooting issues and supporting network infrastructure within a high-trust mission envi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by ensuring secure network operations while enhancing efficiency through automation. This role demands strong network fundamentals, proactive troubleshooting, and a commitment to main...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$266K - $342K *

Lead the charge in solutions engineering by aligning architectures with customer needs, fostering strong relationships, and driving strategic initiatives to enhance market growth and customer success...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $115K *

Drive the clean energy transition by leveraging your technical expertise and client relations skills to design solutions that transform distributed energy resources into reliable virtual power plants...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.