Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Cloud Engineer - Remote
$144K - $245K *
Lead technical architecture and product delivery for a complex federal program. Drive innovation in SaaS, cloud, and automation while ensuring secure, scalable solutions across engineering and cyberse...
2 weeks ago
$156K - $204K *
Lead the charge in driving impactful customer outcomes by advising clients on optimal use of Atlassian solutions, managing engagement lifecycle, and cultivating strong relationships for successful pro...
Reposted 1 week ago
$81K - $95K *
Champion customer advocacy programs by crafting engaging content and rewarding loyalty. Collaborate cross-functionally to elevate customer stories that drive business metrics and deepen relationships...
Reposted 2 weeks ago
$140K - $175K *
Empower cross-functional teams by deploying AI tools that enhance workflows in a healthcare environment, ensuring reliable, compliant setups that drive productivity and support secure access to advanc...
Reposted today
Release Train Engineer-RTE (Remote)
$170K - $180K *
Unlock the potential of Agile leadership in a dynamic, multi-team environment. Drive execution as the primary facilitator of Agile Release Train activities, ensuring alignment and predictability in a...
3 days ago
$200K - $275K *
Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...
1 week ago
$90K - $130K *
Join a team that engineers cutting-edge security operations tools and strategies. You will optimize security functions across diverse environments, enhancing efficiency and threat neutralization throu...
1 week ago
Senior Technical Solutions Architect- Remote
$108K - $226K *
Shape the future of AI solutions by architecting cutting-edge GPU projects. Collaborate with a diverse team to drive customer acquisition and innovation while influencing product roadmaps and expandin...
2 weeks ago
Channel Sales Manager, Captives & Risk Services
$125K - $150K *
Inspire change by building strategic relationships with captive managers and brokers. As a key player in sales, leverage your expertise to drive growth and influence the future of workplace safety thr...
Reposted 1 week ago
Security Engineer III - Ransomware Governance
$98K - $154K *
Unlock potential by overseeing security operations and enhancing ransomware recovery processes. Lead incident response planning, technical assessments, and compliance reviews to bolster organizational...
2 weeks ago
Portfolio Product Manager, NG911 Compliance Solutions
$200K - $220K *
Transform the public safety landscape by leading the NG911 solution portfolio. Own strategy, execution, and compliance while driving cross-functional alignment to meet FCC regulations and deliver cohe...
Reposted 1 week ago
Account Executive, Mulesoft, National Security
$141K - $214K *
Take ownership of the sales cycle for MuleSoft solutions within the U.S. Intelligence Community, driving strategic growth and establishing trusted relationships across key agencies and partners...
Reposted today
Senior Sales Engineer, Central
$215K - $240K *
Lead the charge in driving successful technical pre-sales outcomes for security solutions, bridging strategic business value and functionality while ensuring high customer satisfaction and successful...
3 days ago
$130K - $150K *
Lead strategic sales initiatives, drive revenue, and build lasting relationships within assigned accounts, focusing on complex enterprise solutions across the Southeast Territory to achieve quarterly...
2 weeks ago
$90K - $130K *
Engage as a key technical advisor, supporting sales teams to address client needs through innovative SaaS solutions. Collaborate cross-functionally to enhance product offerings and drive successful cu...
2 weeks ago
$89K - $179K *
Empower the software engineering team to design, develop, and test innovative applications and platform solutions. Collaborate across the SDLC while adhering to best practices and proactively resolvin...
3 days ago
$124K - $206K *
Transform our IAM ecosystem as you lead in-house management and optimize operations. Drive security, compliance, and user experience by implementing robust identity governance and enhancing cloud and...
3 weeks ago
$120K - $150K *
Drive the strategy for zero trust security by developing policies, automating tooling, and managing compliance within the enterprise landscape while ensuring the integrity of sensitive data through ex...
3 weeks ago
$123K - $200K *
Lead the charge in driving value for customers as you manage service delivery for major global accounts, collaborating with leadership and cross-functional teams to ensure satisfaction and success thr...
Reposted 1 week ago
$80K - $120K *
Join a dynamic team driving new business growth in cybersecurity. You will engage decision makers, close high-value deals, and collaborate with partners to deliver innovative solutions across various...
Reposted 1 week ago
$106K - $132K *
Empower sales teams by driving enablement strategies that enhance pipeline conversion, strengthen coaching frameworks, and leverage data insights for exceptional performance across various revenue seg...
Reposted 1 week ago
Senior Site Reliability Engineering Program & Compliance Manager
$90K - $250K *
Elevate your career by leading business architecture and compliance initiatives that enhance infrastructure service reliability while driving continual improvements across engineering and operational...
3 weeks ago
$90K - $120K *
Optimize support processes and deliver high-impact client onboarding by collaborating with cross-functional teams to enhance customer experience and address technical challenges in a fast-paced fintec...
Reposted 1 week ago
Senior Manager, Regional Sales Enablement NAM
$100K - $130K *
Shape the future of sales enablement by driving execution and adoption initiatives across North America, collaborating with leadership to ensure alignment and consistency in seller performance and beh...
3 weeks ago
Account Executive Team Lead, SMB+ Core
$133K - $173K *
Accelerate growth by leading a high-performing SMB Account Executive team, driving customer value through strategic coaching, effective pipeline management, and cross-functional collaboration, while l...
Reposted 4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.