Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Drive the delivery of modern workplace solutions by managing Microsoft 365 services, executing migrations, and optimizing configurations for seamless user experiences. Collaborate cross-functionally t...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $170K *

Deliver exceptional client management by fostering relationships and driving growth through strategic engagement with C-level executives, ensuring retention and satisfaction across a territory of majo...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $170K *

Unlock potential by driving client growth and retention for large enterprise clients, leveraging strong relationships with C-Level executives to deliver value and meet sales targets in a dynamic B2B s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Contribute to quality improvement initiatives by reviewing and upholding manufacturing standards, managing documentation, and collaborating with cross-functional teams to ensure regulatory compliance...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$158K - $240K *

Engage in transformative automation solutions as a Principal Consulting Engineer, leveraging your expertise in VMware Cloud Foundation to enhance operations and drive innovation across enterprise envi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$112K - $231K *

Drive enablement initiatives for our sales teams in AMER, enhancing their skills and knowledge, facilitating onboarding, and collaborating globally to boost productivity and go-to-market success in th...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Collaborate with allied health professionals to enhance student engagement and clinical placements through strategic events and relationship building across universities while driving measurable recru...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$156K - $215K *

Pioneer innovative integrations as a Staff Forward Deploy Engineer, delivering effective solutions to customer challenges. Collaborate across teams to enhance product performance while leading technic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Engage deeply with customers to resolve technical challenges and optimize their network management using NetBox. Collaborate with cross-functional teams to ensure product adaptation and success while...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$190K - $235K *

Join as a Senior SRE to ensure robust production stability while driving AI innovation. Collaborate globally to automate processes in AWS/Kubernetes environments and influence key technology decisions...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by serving as a trusted technical partner for customers. Lead the onboarding process, advocate for client needs, and drive product adoption, ensuring long-term success while collabora...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Redefine the networking landscape by designing and maintaining robust, scalable, and secure infrastructures for hybrid environments. Collaborate with diverse teams to optimize performance and drive in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$102K - $147K *

Join a team that's committed to elevating client relationships and driving growth. You'll lead sales strategies for large enterprises, forging connections with C-Level executives to maximize value and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Unlock potential by driving client growth and retention in a dynamic sales environment. Collaborate with C-Level Executives in Large Enterprise accounts, ensuring optimal value delivery while identify...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Drive partner enablement by delivering technical training, support, and relationship management for channel partners across North America, ensuring they can effectively position and implement our solu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Advance strategic growth by cultivating executive partnerships and driving organic revenue within a defined account portfolio. Utilize deep account insights to maximize wallet share and shape long-ter...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $270K *

Unlock revenue potential as you engage C-level clients, drive strategic technology solutions, and foster partnerships in higher education and public sectors. Collaborate with teams to achieve transfor...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Lead strategic growth in SLED accounts by driving new business opportunities and collaborating with a talented field team. Navigate complex public sector sales cycles, focusing on delivering Zero Trus...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$75K - $115K *

Transform cybersecurity strategies by owning the technical conversation, demonstrating platform value, and collaborating with teams to enhance customer relationships and drive growth in a dynamic mark...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Lead the charge in architecting growth strategies for a high-performing sales team, leveraging deep SLED expertise. Drive exceptional revenue growth while mentoring talent and optimizing market strate...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$141K - $170K *

Lead the charge in developing high-performing data engineering teams and deliver innovative data capabilities. Collaborate with stakeholders to drive insights and enhance customer outcomes across a gl...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Drive growth in the Canadian public safety market by modernizing emergency communications. Engage stakeholders, manage complex sales cycles, and deliver tailored NG9-1-1 solutions, ensuring compliance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$92K - $171K *

Optimize production efficiency and reliability in scalable data systems. Collaborate cross-functionally to mitigate incidents, enhance automation, and improve observability for Veeam's Data Cloud plat...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Lead implementations by translating client needs into actionable solutions. As the technical authority, ensure seamless communication between clients and development teams throughout the project lifec...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in designing and supporting innovative contact center platforms, ensuring seamless communication and operational efficiency while aligning technology initiatives with business goals an...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.