Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$190K - $238K *
Empower enterprise sales by delivering tailored technical solutions and driving customer engagement. Support complex sales cycles while collaborating with cross-functional teams, positioning products...
3 weeks ago
Lead AWS Cloud DevOps Engineer
$135K - $160K *
Accelerate your career by leading the design and optimization of AWS cloud infrastructure. Drive cloud migration strategies and foster collaboration across teams to ensure scalability, resilience, and...
2 weeks ago
$95K - $115K *
Drive ITSM excellence by enhancing process efficiencies and improving incident management for global infrastructure operations while collaborating with diverse stakeholders...
2 weeks ago
Account Executive, Expansion - Mid Market
$80K - $95K *
Shape client relationships and drive revenue growth by expanding existing accounts. Collaborate with teams to ensure client needs are met while utilizing industry best practices for strong communicati...
Today
Sr. Manual Test Engineer (Remote)
$95K - $115K *
Lead testing initiatives by assessing coverage, managing defects, and coordinating across teams. Take ownership of manual testing strategies in the healthcare sector, contributing to impactful project...
4 days ago
$125K - $150K *
Join a team that's driving the future of technology transition for the Department of the Navy, enhancing commercialization success and providing expert recommendations to leadership for improved progr...
Yesterday
$78K - $95K *
Shape the future of building automation and electrical monitoring systems by providing technical support in design, integration, and collaboration with diverse engineering teams in a remote work setti...
1 week ago
Associate Customer Support Engineer
$78K - $82K *
Transform your career by providing expert technical support to enterprise customers. Engage with a globally distributed team while troubleshooting and resolving issues with our advanced SaaS threat in...
1 week ago
Senior Sales Engineer - SLED (So. California)
$231K - $257K *
Engage with clients as a Senior Sales Engineer to drive enterprise sales, providing tailored technical support, and enabling successful data security and management adoption through strategic collabor...
Reposted 2 weeks ago
Clinical Engineering Site Manager
$100K - $120K *
Lead the charge in clinical engineering operations and enhance patient care. Oversee multi-site management, build high-performing teams, and shape outcomes with accountability. Drive impactful results...
6 days ago
Enterprise Customer Success Manager
$125K - $150K *
Engage as a strategic partner managing enterprise stakeholder relationships. Drive adoption of AI-powered growth intelligence, align with business goals, and ensure impactful outcomes while enhancing...
6 days ago
$135K - $160K *
Accelerate progress at the forefront of cloud innovation! This role centers on architecting and managing robust Azure cloud solutions, optimizing infrastructure, and collaborating with cross-functiona...
2 weeks ago
Application Services (AMS) Specialized Sales Executive -Digital Sales
$125K - $150K *
Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...
Reposted 1 week ago
Sr Principal Technical Support Engineer
$136K - $178K *
Unlock advanced semiconductor testing by providing expert technical support for probe card products, collaborating across engineering, manufacturing, and customer teams to resolve complex issues and d...
1 month ago
Forward Deployed Engineer Secure Services Edge (Remote)
$186K - $267K *
Optimize technical relationships with strategic enterprise customers while influencing product directions and addressing customer challenges in security solutions. Collaborate globally, navigating com...
Reposted 1 week ago
$80K - $95K *
Transform incident resolution as you handle technical support for a dynamic SaaS platform, ensuring timely restoration of services while closely collaborating with product teams to prevent future issu...
Reposted yesterday
Senior Partner Sales Manager - AWS
$150K - $180K *
Drive revenue growth by transforming partner relationships into new business opportunities, guiding complex sales processes and collaborating strategically to enhance client engagements and market pre...
Today
Senior Partner Sales Manager - AWS
$150K - $180K *
Champion strategic partner sales while blending entrepreneurship and collaboration. Drive revenue growth through new business acquisitions and partner engagements, establishing lasting relationships w...
Today
Solution Architect, SASE, Southeast
$120K - $145K *
Partner with us to drive customer engagement by leading sales engineering efforts, supporting strategic initiatives, and collaborating with cross-functional teams to deliver tailored solutions that me...
1 week ago
$134K - $221K *
Join a dynamic team to deliver innovative solutions that align customer needs with cutting-edge technologies. Collaborate with cross-functional teams to enhance cloud infrastructures while advocating...
2 weeks ago
Pre-Sales Services Consultant (Engagement Services Manager)
$101K - $153K *
Lead the charge in optimizing customer engagement by driving implementation strategies, integrating solutions, and building lasting relationships to meet enterprise needs while achieving service growt...
Reposted 3 weeks ago
STAFF FIELD APPLICATION ENGINEER (Remote in Midwest or Dallas Fort Worth, TX area)
$131K - $150K *
Elevate your career by expanding the Industrial & Commercial Transportation product portfolio. Collaborate with customers and distributors to drive innovative solutions and provide technical expertise...
1 week ago
Senior Government Sales Manager - State and Local Government and Education (SLED)
$125K - $150K *
Join as a Senior Sales Manager leading growth in State and Local Government and Education sectors. Manage a dynamic team of Account Executives to drive sales strategies and achieve revenue targets whi...
1 week ago
Senior Account Executive- Invest
$132K - $170K *
The Account Executive is a field-based sales role focused on client retention and growth through contract expansion and new product introductions. This position involves consulting with C-level execut...
Reposted yesterday
$63K - $117K *
Engage with customers as a Support Specialist, ensuring optimal case management, timely communication, and collaboration with engineers. Gain valuable experience with technology in a dynamic environme...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.