Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $120K *
Drive the delivery of modern workplace solutions by managing Microsoft 365 services, executing migrations, and optimizing configurations for seamless user experiences. Collaborate cross-functionally t...
4 days ago
Senior Account Executive, LE/GE, GTS
$132K - $170K *
Deliver exceptional client management by fostering relationships and driving growth through strategic engagement with C-level executives, ensuring retention and satisfaction across a territory of majo...
6 days ago
Senior Account Executive, LE/GE, GTS
$132K - $170K *
Unlock potential by driving client growth and retention for large enterprise clients, leveraging strong relationships with C-Level executives to deliver value and meet sales targets in a dynamic B2B s...
1 week ago
$90K - $110K *
Contribute to quality improvement initiatives by reviewing and upholding manufacturing standards, managing documentation, and collaborating with cross-functional teams to ensure regulatory compliance...
4 days ago
Principal Consulting Engineer - VMware Cloud Foundation Automation
$158K - $240K *
Engage in transformative automation solutions as a Principal Consulting Engineer, leveraging your expertise in VMware Cloud Foundation to enhance operations and drive innovation across enterprise envi...
4 weeks ago
Sales Enablement Manager, AMER
$112K - $231K *
Drive enablement initiatives for our sales teams in AMER, enhancing their skills and knowledge, facilitating onboarding, and collaborating globally to boost productivity and go-to-market success in th...
Reposted 1 week ago
Clinical Engagement Specialist
$90K - $100K *
Collaborate with allied health professionals to enhance student engagement and clinical placements through strategic events and relationship building across universities while driving measurable recru...
2 weeks ago
$156K - $215K *
Pioneer innovative integrations as a Staff Forward Deploy Engineer, delivering effective solutions to customer challenges. Collaborate across teams to enhance product performance while leading technic...
1 week ago
Senior Customer Support Engineer
$90K - $120K *
Engage deeply with customers to resolve technical challenges and optimize their network management using NetBox. Collaborate with cross-functional teams to ensure product adaptation and success while...
Yesterday
Senior Site Reliability Engineer - Remote EST
$190K - $235K *
Join as a Senior SRE to ensure robust production stability while driving AI innovation. Collaborate globally to automate processes in AWS/Kubernetes environments and influence key technology decisions...
Reposted today
Senior Technical Account Manager - West / PNW (Bay Area)
$120K - $150K *
Unlock potential by serving as a trusted technical partner for customers. Lead the onboarding process, advocate for client needs, and drive product adoption, ensuring long-term success while collabora...
1 week ago
$100K - $130K *
Redefine the networking landscape by designing and maintaining robust, scalable, and secure infrastructures for hybrid environments. Collaborate with diverse teams to optimize performance and drive in...
1 week ago
$102K - $147K *
Join a team that's committed to elevating client relationships and driving growth. You'll lead sales strategies for large enterprises, forging connections with C-Level executives to maximize value and...
1 week ago
$90K - $130K *
Unlock potential by driving client growth and retention in a dynamic sales environment. Collaborate with C-Level Executives in Large Enterprise accounts, ensuring optimal value delivery while identify...
2 weeks ago
$90K - $130K *
Drive partner enablement by delivering technical training, support, and relationship management for channel partners across North America, ensuring they can effectively position and implement our solu...
1 week ago
Sr Key Account Executive Share of Wallet
$100K - $130K *
Advance strategic growth by cultivating executive partnerships and driving organic revenue within a defined account portfolio. Utilize deep account insights to maximize wallet share and shape long-ter...
3 weeks ago
Account Executive, Google Public Sector and Higher Education
$200K - $270K *
Unlock revenue potential as you engage C-level clients, drive strategic technology solutions, and foster partnerships in higher education and public sectors. Collaborate with teams to achieve transfor...
4 days ago
Senior Account Executive - SLED
$100K - $150K *
Lead strategic growth in SLED accounts by driving new business opportunities and collaborating with a talented field team. Navigate complex public sector sales cycles, focusing on delivering Zero Trus...
1 week ago
Corporate Sales Engineer, Post-Sales (Remote)
$75K - $115K *
Transform cybersecurity strategies by owning the technical conversation, demonstrating platform value, and collaborating with teams to enhance customer relationships and drive growth in a dynamic mark...
2 weeks ago
$120K - $160K *
Lead the charge in architecting growth strategies for a high-performing sales team, leveraging deep SLED expertise. Drive exceptional revenue growth while mentoring talent and optimizing market strate...
Yesterday
Assistant Director-Engineering (Data Enablement)
$141K - $170K *
Lead the charge in developing high-performing data engineering teams and deliver innovative data capabilities. Collaborate with stakeholders to drive insights and enhance customer outcomes across a gl...
2 weeks ago
Enterprise Account Executive - Canadian 9-1-1 & Emergency Notifications
$90K - $120K *
Drive growth in the Canadian public safety market by modernizing emergency communications. Engage stakeholders, manage complex sales cycles, and deliver tailored NG9-1-1 solutions, ensuring compliance...
1 week ago
$92K - $171K *
Optimize production efficiency and reliability in scalable data systems. Collaborate cross-functionally to mitigate incidents, enhance automation, and improve observability for Veeam's Data Cloud plat...
3 weeks ago
$100K - $110K *
Lead implementations by translating client needs into actionable solutions. As the technical authority, ensure seamless communication between clients and development teams throughout the project lifec...
3 days ago
IT Engineer - Contact Center (Cloud)
$90K - $120K *
Lead the charge in designing and supporting innovative contact center platforms, ensuring seamless communication and operational efficiency while aligning technology initiatives with business goals an...
Reposted 6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.