Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$190K - $238K *

Empower enterprise sales by delivering tailored technical solutions and driving customer engagement. Support complex sales cycles while collaborating with cross-functional teams, positioning products...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Accelerate your career by leading the design and optimization of AWS cloud infrastructure. Drive cloud migration strategies and foster collaboration across teams to ensure scalability, resilience, and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive ITSM excellence by enhancing process efficiencies and improving incident management for global infrastructure operations while collaborating with diverse stakeholders...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape client relationships and drive revenue growth by expanding existing accounts. Collaborate with teams to ensure client needs are met while utilizing industry best practices for strong communicati...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Lead testing initiatives by assessing coverage, managing defects, and coordinating across teams. Take ownership of manual testing strategies in the healthcare sector, contributing to impactful project...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's driving the future of technology transition for the Department of the Navy, enhancing commercialization success and providing expert recommendations to leadership for improved progr...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Aerospace & Defense

$78K - $95K *

Shape the future of building automation and electrical monitoring systems by providing technical support in design, integration, and collaboration with diverse engineering teams in a remote work setti...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$78K - $82K *

Transform your career by providing expert technical support to enterprise customers. Engage with a globally distributed team while troubleshooting and resolving issues with our advanced SaaS threat in...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$231K - $257K *

Engage with clients as a Senior Sales Engineer to drive enterprise sales, providing tailored technical support, and enabling successful data security and management adoption through strategic collabor...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in clinical engineering operations and enhance patient care. Oversee multi-site management, build high-performing teams, and shape outcomes with accountability. Drive impactful results...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Engage as a strategic partner managing enterprise stakeholder relationships. Drive adoption of AI-powered growth intelligence, align with business goals, and ensure impactful outcomes while enhancing...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Accelerate progress at the forefront of cloud innovation! This role centers on architecting and managing robust Azure cloud solutions, optimizing infrastructure, and collaborating with cross-functiona...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $178K *

Unlock advanced semiconductor testing by providing expert technical support for probe card products, collaborating across engineering, manufacturing, and customer teams to resolve complex issues and d...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Technical Services

$186K - $267K *

Optimize technical relationships with strategic enterprise customers while influencing product directions and addressing customer challenges in security solutions. Collaborate globally, navigating com...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform incident resolution as you handle technical support for a dynamic SaaS platform, ensuring timely restoration of services while closely collaborating with product teams to prevent future issu...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by transforming partner relationships into new business opportunities, guiding complex sales processes and collaborating strategically to enhance client engagements and market pre...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion strategic partner sales while blending entrepreneurship and collaboration. Drive revenue growth through new business acquisitions and partner engagements, establishing lasting relationships w...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Partner with us to drive customer engagement by leading sales engineering efforts, supporting strategic initiatives, and collaborating with cross-functional teams to deliver tailored solutions that me...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $221K *

Join a dynamic team to deliver innovative solutions that align customer needs with cutting-edge technologies. Collaborate with cross-functional teams to enhance cloud infrastructures while advocating...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$101K - $153K *

Lead the charge in optimizing customer engagement by driving implementation strategies, integrating solutions, and building lasting relationships to meet enterprise needs while achieving service growt...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$131K - $150K *

Elevate your career by expanding the Industrial & Commercial Transportation product portfolio. Collaborate with customers and distributors to drive innovative solutions and provide technical expertise...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Join as a Senior Sales Manager leading growth in State and Local Government and Education sectors. Manage a dynamic team of Account Executives to drive sales strategies and achieve revenue targets whi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$132K - $170K *

The Account Executive is a field-based sales role focused on client retention and growth through contract expansion and new product introductions. This position involves consulting with C-level execut...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$63K - $117K *

Engage with customers as a Support Specialist, ensuring optimal case management, timely communication, and collaboration with engineers. Gain valuable experience with technology in a dynamic environme...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.