Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$116K - $162K *

Champion enterprise application delivery platforms to ensure optimal performance, availability, and resiliency. Lead complex issue resolution and drive continuous improvement initiatives in high-avail...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Elevate your career as a Senior Business Analyst, driving strategic analysis for Veterans Affairs IT programs. Collaborate with stakeholders and ensure clarity in business requirements, while leading...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$109K - $163K *

Elevate your career by driving new business growth and cultivating executive relationships while positioning advanced cloud-based B2B solutions to transform supply chains and enhance digital communica...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$122K - $175K *

Champion partner-led services by optimizing execution, enhancing opportunity progression, and fostering partner readiness. Collaborate across teams to create impactful playbooks for scaling operations...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Monitor trading activities to ensure market integrity during overnight sessions, identifying and escalating suspicious activities while collaborating with the MarketWatch team to uphold regulatory com...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $120K *

Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$124K - $166K *

Accelerate sales growth by managing and qualifying strategic Enterprise Intelligence opportunities. Collaborate with cross-functional teams, ensuring comprehensive engagement and communication to opti...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Join a team that's dedicated to ensuring client success while managing critical relationships with government and regulatory bodies. You will guide clients towards compliance goals, enhance product ad...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $120K *

Champion the growth of our sales initiatives by developing strategic plans, deepening client relationships, and closing new business opportunities. Collaborate with internal teams to enhance solutions...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Drive your career forward with a dynamic role focused on advanced incident response, threat detection, and cybersecurity. Collaborate in a remote setting to enhance enterprise security and improve ope...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $181K *

Drive impactful support for USCG C4ISR systems, leveraging 15+ years of experience in system acquisitions and design. Collaborate remotely with a dynamic team focused on integrating advanced command a...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$112K - $140K *

Champion customer success by delivering tailored strategies, driving product adoption, and enhancing client relationships to ensure satisfaction and growth...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Empower customer success by serving as a trusted technical advisor, facilitating onboarding, driving product adoption, and ensuring long-term value through strategic collaboration with internal teams...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$67K - $114K *

Analyze user needs and enhance service delivery. Drive customer enablement by developing resources and improving processes. Collaborate across teams to ensure users receive excellent support and resou...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$67K - $110K *

Discover a fulfilling career in engineering as you gain hands-on experience through comprehensive training, travel, and professional mentorship, shaping your expertise in complex turbine systems and c...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$91K - $190K *

Lead the charge in delivering innovative technical solutions that enhance customer satisfaction and account growth, while collaborating closely with sales partners to drive adoption of cutting-edge we...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Transform client experiences by leading implementation projects and ensuring seamless integration of services while managing timelines, deliverables, and stakeholder communication effectively for opti...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Shape the future of enterprise learning solutions by empowering organizations through customer-focused sales engineering, ensuring alignment of technology with growth objectives and driving impactful...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in enhancing cloud reliability and efficiency through AWS expertise, automation, and effective collaboration across teams, driving performance improvement and operational excellence in...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $184K *

Join a team that's dedicated to delivering exceptional Identity Security solutions. Collaborate with cross-functional partners to qualify prospects, present competitive product advantages, and ensure...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $135K *

Empower teams by delivering expert guidance on refrigeration systems, ensuring operational excellence and timely solutions. Engage with technicians remotely and on-site to uphold quality standards and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Drive the delivery of modern workplace solutions by managing Microsoft 365 services, executing migrations, and optimizing configurations for seamless user experiences. Collaborate cross-functionally t...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $170K *

Deliver exceptional client management by fostering relationships and driving growth through strategic engagement with C-level executives, ensuring retention and satisfaction across a territory of majo...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $170K *

Unlock potential by driving client growth and retention for large enterprise clients, leveraging strong relationships with C-Level executives to deliver value and meet sales targets in a dynamic B2B s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.