Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
SR PROJECT MANAGER ENGINEER (Remote)
$118K - $147K *
Drive strategic Project Management for complex Product Development, leading cross-functional teams to achieve goals in time, budget, quality, and stakeholder engagement while fostering inclusion and d...
2 weeks ago
Senior Enterprise Account Executive
$240K - $300K *
Lead the charge in driving sales growth by developing strategic account plans, fostering client relationships, and navigating complex consultative processes to exceed quotas and achieve impactful resu...
2 weeks ago
Account Executive- ScreenConnect
$80K - $95K *
Bring your expertise to lead the charge in sales for Remote Support & Privilege Access solutions, targeting IT & Support teams by executing consultative approaches that drive pipeline growth and excee...
4 days ago
$80K - $95K *
Support sales teams by aligning IT solutions with client needs and enhancing customer success. Engage in pre-sales to assess goals, develop tailored solutions, and deliver impactful presentations usin...
Yesterday
$80K - $95K *
Join a dynamic team to support sales initiatives through technical expertise. Engage with clients, identify IT goals, and propose solutions leveraging cutting-edge products. Collaborate with peers to...
6 days ago
$80K - $95K *
Unlock potential by driving pre-sales support and developing tailored IT solutions for clients. Collaborate with sales teams to address customer needs and enhance technical capabilities in cybersecuri...
6 days ago
Senior Product Manager, Identity & Access Management (10390)
$170K - $200K *
Champion a transformative IAM platform, guiding architecture and governance while collaborating cross-functionally to enable autonomous agents and enhancing enterprise operations for a seamless identi...
3 weeks ago
Senior Sales Engineer, Enterprise (Pittsburgh or Cleveland)
$109K - $233K *
Lead the technical sales efforts by providing expertise, designing solutions, and engaging with customers to showcase product value. Collaborate with account executives to drive business growth with a...
1 week ago
$80K - $95K *
Elevate your career by partnering with sales teams to align customer needs with innovative Fortinet solutions. Play a key role in pre-sales engagements, providing technical leadership and ensuring cus...
2 weeks ago
$110K - $130K *
Solve complex customer issues by delivering exceptional technical support in a fast-paced, low-code application environment. Leverage strong problem-solving skills to enhance customer experience and e...
Reposted yesterday
$92K - $138K *
Grow your career with a vital role in designing and maintaining telephony systems, enhancing customer experiences by optimizing Cisco UC, PCCE, and Five9 infrastructures, while collaborating with cros...
Reposted 1 week ago
Account Executive, Enterprise | DX
$121K - $191K *
Champion innovative sales strategies to drive revenue growth by securing new business and expanding existing accounts. Collaborate effectively with clients, demonstrating product value while managing...
4 weeks ago
Senior Technical Support Engineer
$110K - $130K *
Pioneer the customer journey by leading technical onboarding and support, resolving complex issues, and enhancing team capabilities to ensure seamless deployment and client satisfaction across a range...
Reposted 1 week ago
Senior Customer Success Manager - East/Public Sector
$150K - $170K *
Join a team that's dedicated to driving customer success across public sector accounts. Engage stakeholders, enhance automation strategies, and deliver tailored solutions that foster strong partnershi...
3 weeks ago
Senior Technical Account Manager - Public Sector
$129K - $176K *
Lead the charge in optimizing cloud-security strategies for vital federal customers. Leverage extensive technical expertise to guide onboarding and enhance user experience across the government sector...
6 days ago
Sr Sales Engineer - Federal Civilian
$186K - $232K *
Join a team that's revolutionizing data security with your technical expertise. As a critical collaborator, you'll engage with clients to deliver tailored solutions, enabling their success while drivi...
Reposted 1 week ago
$120K - $145K *
Lead engineering services for advanced Naval radar systems, ensuring system integrity and support throughout the lifecycle. Engage in planning, development, and maintenance while acting as the subject...
Yesterday
$80K - $95K *
Join a dynamic team to provide essential technical sales support, conduct customer discovery, and develop tailored solutions for small and medium-sized businesses. Drive impactful customer experiences...
2 weeks ago
$80K - $95K *
Transform your career by providing technical sales support and consultation, leading customer discovery calls, and recommending solutions for small and medium-sized businesses. Collaborate with teams...
2 weeks ago
$80K - $95K *
Strategize and provide technical sales support across diverse teams to understand client needs and deliver tailored solutions, enhancing customer experience and driving business growth for small and m...
2 weeks ago
Senior Threat Response Engineer
$122K - $175K *
Unlock potential by leading threat response initiatives, analyzing security events, and implementing strategies to protect customer environments in a dynamic, collaborative setting...
1 week ago
Security Engineer, Channel Sales
$92K - $180K *
Unlock potential by collaborating with sales teams to demonstrate cybersecurity solutions. Drive customer engagements, resolve technical inquiries, and facilitate Proof-of-Concepts to safeguard organi...
1 week ago
$115K - $149K *
Empower innovation by integrating IAM and AI to secure cloud environments, automating access controls and anomaly detection, and driving best practices in identity governance across multi-cloud infras...
3 weeks ago
Forward Deployed Engineer - RMF
$110K - $130K *
Join us to deploy FiferAUDIT, our AI RMF compliance solution, across federal environments. Lead trainings, troubleshoot integration, and ensure customer success while navigating NIST 800-53 controls a...
3 weeks ago
$125K - $150K *
Join a dynamic team focused on enhancing cloud infrastructure with cutting-edge CI/CD practices, automation, and AWS solutions. Collaborate across development and operations to drive improvements and...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.