Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Network Load Balancing Engineer
$116K - $162K *
Champion enterprise application delivery platforms to ensure optimal performance, availability, and resiliency. Lead complex issue resolution and drive continuous improvement initiatives in high-avail...
Today
Remote Sr. Business Analyst (VA ESOM)
$90K - $120K *
Elevate your career as a Senior Business Analyst, driving strategic analysis for Veterans Affairs IT programs. Collaborate with stakeholders and ensure clarity in business requirements, while leading...
Yesterday
$109K - $163K *
Elevate your career by driving new business growth and cultivating executive relationships while positioning advanced cloud-based B2B solutions to transform supply chains and enhance digital communica...
3 days ago
Senior Program Manager, Partner Services Success Americas
$122K - $175K *
Champion partner-led services by optimizing execution, enhancing opportunity progression, and fostering partner readiness. Collaborate across teams to create impactful playbooks for scaling operations...
Reposted today
Senior Solution Engineer, SLED
$120K - $160K *
Drive innovative solutions by engaging with customers, strategizing sales efforts, and demonstrating technical expertise to close enterprise-level deals. Collaborate across teams to enhance product of...
2 weeks ago
Extended Hours Surveillance Analyst
$70K - $95K *
Monitor trading activities to ensure market integrity during overnight sessions, identifying and escalating suspicious activities while collaborating with the MarketWatch team to uphold regulatory com...
Reposted 2 weeks ago
$85K - $120K *
Join a team that's redefining enterprise system operations through innovative automation tools and cloud-based solutions, while ensuring seamless integration and optimal performance for mission-critic...
3 weeks ago
Account Executive, Enterprise Intelligence
$124K - $166K *
Accelerate sales growth by managing and qualifying strategic Enterprise Intelligence opportunities. Collaborate with cross-functional teams, ensuring comprehensive engagement and communication to opti...
4 days ago
Customer Success Manager - Government
$70K - $95K *
Join a team that's dedicated to ensuring client success while managing critical relationships with government and regulatory bodies. You will guide clients towards compliance goals, enhance product ad...
3 weeks ago
$80K - $120K *
Champion the growth of our sales initiatives by developing strategic plans, deepening client relationships, and closing new business opportunities. Collaborate with internal teams to enhance solutions...
3 weeks ago
Senior Cyber Security Engineer
$100K - $130K *
Drive your career forward with a dynamic role focused on advanced incident response, threat detection, and cybersecurity. Collaborate in a remote setting to enhance enterprise security and improve ope...
5 days ago
Engineering Support 1 (Remote)
$133K - $181K *
Drive impactful support for USCG C4ISR systems, leveraging 15+ years of experience in system acquisitions and design. Collaborate remotely with a dynamic team focused on integrating advanced command a...
2 weeks ago
$112K - $140K *
Champion customer success by delivering tailored strategies, driving product adoption, and enhancing client relationships to ensure satisfaction and growth...
Reposted yesterday
Senior Technical Account Manager - South-Central US
$90K - $130K *
Empower customer success by serving as a trusted technical advisor, facilitating onboarding, driving product adoption, and ensuring long-term value through strategic collaboration with internal teams...
1 week ago
Customer Enablement Specialist (Remote)
$67K - $114K *
Analyze user needs and enhance service delivery. Drive customer enablement by developing resources and improving processes. Collaborate across teams to ensure users receive excellent support and resou...
Today
$67K - $110K *
Discover a fulfilling career in engineering as you gain hands-on experience through comprehensive training, travel, and professional mentorship, shaping your expertise in complex turbine systems and c...
Reposted 3 days ago
Solutions Engineer II (Remote - CO/UT region)
$91K - $190K *
Lead the charge in delivering innovative technical solutions that enhance customer satisfaction and account growth, while collaborating closely with sales partners to drive adoption of cutting-edge we...
2 weeks ago
Implementation Project Manager
$80K - $110K *
Transform client experiences by leading implementation projects and ensuring seamless integration of services while managing timelines, deliverables, and stakeholder communication effectively for opti...
Yesterday
$80K - $120K *
Shape the future of enterprise learning solutions by empowering organizations through customer-focused sales engineering, ensuring alignment of technology with growth objectives and driving impactful...
3 weeks ago
Lead Site Reliability Engineer - Remote
$120K - $150K *
Lead the charge in enhancing cloud reliability and efficiency through AWS expertise, automation, and effective collaboration across teams, driving performance improvement and operational excellence in...
2 weeks ago
Enterprise Account Executive - North Caroline
$109K - $184K *
Join a team that's dedicated to delivering exceptional Identity Security solutions. Collaborate with cross-functional partners to qualify prospects, present competitive product advantages, and ensure...
1 week ago
$75K - $135K *
Empower teams by delivering expert guidance on refrigeration systems, ensuring operational excellence and timely solutions. Engage with technicians remotely and on-site to uphold quality standards and...
2 weeks ago
$90K - $120K *
Drive the delivery of modern workplace solutions by managing Microsoft 365 services, executing migrations, and optimizing configurations for seamless user experiences. Collaborate cross-functionally t...
5 days ago
Senior Account Executive, LE/GE, GTS
$132K - $170K *
Deliver exceptional client management by fostering relationships and driving growth through strategic engagement with C-level executives, ensuring retention and satisfaction across a territory of majo...
1 week ago
Senior Account Executive, LE/GE, GTS
$132K - $170K *
Unlock potential by driving client growth and retention for large enterprise clients, leveraging strong relationships with C-Level executives to deliver value and meet sales targets in a dynamic B2B s...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.