Support Escalation Engineer Jobs in Dallas, TX

Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...

Lead the charge in ensuring top-tier quality and service for Commercial Display products. Manage product evaluations, support cross-functional teams, and drive improvements from launch through post-ma...

Drive technical excellence by resolving complex issues in enterprise architectures, enhancing customer success through deep troubleshooting, automation, and collaboration with cross-functional teams t...

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...

Drive the expansion into the SLED market by owning the technical sales cycle, collaborating with teams to influence strategy, and building scalable processes that enhance public sector engagement and...

Drive customer engagement by providing technical expertise and tailored solutions. Collaborate with internal teams to support network design and ensure customer satisfaction, while staying updated on...

Lead the charge in pre-sales engineering, engaging customers with tailored optical networking solutions. Collaborate with internal teams to drive sales, enhance customer satisfaction, and provide expe...

Join a team that's driving innovation in optical solutions, collaborating with Account Managers to deliver tailored technical sales support. Engage with clients, create impactful presentations, and in...

Join us to empower security operations by partnering with sales teams, leading technical discovery, and delivering impactful demonstrations. Drive efficiency and risk reduction while serving as a trus...

Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

Engage with customers to drive adoption and value realization of solutions, managing relationships and risks while supporting highly regulated environments. Collaborate with technical stakeholders to...

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

Explore your career as a Systems Engineer, focusing on technical planning, integration, and validation. Collaborate on system solutions while analyzing requirements and ensuring effective performance...

Transform the onboarding experience for enterprise clients by leading complex implementations, managing multiple projects, and driving cross-functional collaboration to ensure customer success and sat...

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...

Engage in leading large-scale technology programs, driving Agile execution and stakeholder alignment. Oversee end-to-end program delivery, manage budgets, risks, and governance while fostering partner...

Drive revenue growth by building pipeline and delivering targets across large enterprise accounts. Collaborate with teams to expand relationships and orchestrate complex deals while leveraging machine...

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...

Drive resolution for complex porting escalations, mentoring specialists and enhancing processes. Engage with high-value customers and partners, ensuring clear communication and effective management of...

Lead enterprise-level architectural initiatives to enhance endpoint technologies, guiding modernization efforts and integrating emerging solutions across multiple divisions while ensuring security and...