Support Escalation Engineer Jobs in Boston, MA

Transform communication efficiency by designing, implementing, and optimizing AV conferencing solutions for enterprise environments, ensuring seamless interactions across various collaboration spaces...

Grow your career with a leader in coherent optical transceivers, where you'll lead embedded CPU code development and architect complex optical systems. Collaborate with engineering teams to drive soft...

Partner with us to drive success as a Corporate Sales Engineer specializing in Next-Gen SIEM, collaborating with teams to unify security solutions and deliver exceptional customer experiences across a...

Shape the future of customer experience by leading Google Cloud engineering efforts. Drive innovation in AI-powered solutions and ensure scalable implementations that enhance our clients' digital tran...

Grow your career with a collaborative team driving strategic technology solutions. Engage with clients to tackle business challenges by presenting innovative solutions while influencing product strate...

Provide your expertise to enhance technical support operations and drive customer success through effective troubleshooting, implementation, and engagement across teams and systems, ensuring seamless...

Shape the future of security sales by leading a dedicated team focused on cloud and service provider markets. Own strategy, revenue, and go-to-market for innovative security products while fostering p...

Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...

Transform public sector outcomes by managing relationships with government clients, driving compliance, and leveraging technology to enhance agency missions and governance excellence across a complex...

Join a dynamic team as you provide proactive, high-touch technical support for key accounts, ensuring success with large-scale Kubernetes deployment and fostering collaboration to enhance product perf...

Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...

Empower clients by leading intricate network design and implementation projects. Utilize expert knowledge of Extreme Networks technologies to deliver tailored solutions that enhance operations while f...

Tackle the challenge of configuring and testing hardware and software in a simulated environment, ensuring seamless technology deployment for end-users through precise assembly, installation, and trou...

Transform your career by providing critical technical support during the pre-sales evaluation phase. Leverage your deep identity management expertise to lead tailored POCs that showcase innovative sol...

Lead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizin...

Join our team to provide expert maintenance and support for advanced analytical instruments, enhancing research across various sectors through technology-driven solutions and excellent customer relati...

Join our team to provide expert installation and maintenance of advanced analytical equipment. Enjoy a blend of travel, customer interaction, and technical problem-solving while supporting scientific...

Drive efficient systems maintenance by automating updates, enhancing security, and resolving network issues. Collaborate within a dynamic environment focused on optimizing training systems across mult...

Manage global technical product support strategy, ensure tool availability, optimize service, and enhance customer satisfaction through leadership and collaboration across R&D, product management, and...

Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...

Engage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specif...

Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...

Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...

Elevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures...

Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...