Support Escalation Engineer Jobs in Boston, MA

Engage with customers as a trusted advisor, ensuring effective onboarding and support while driving adoption of technology solutions. You will be pivotal in enhancing customer satisfaction and maximiz...

Drive the expansion and optimization of cloud technologies across the organization. Collaborate with cross-functional teams to implement and maintain robust solutions while mentoring junior engineers...

Transform customer engagement by providing expert technical guidance post-sale, enabling effective product use, and addressing complex issues to enhance adoption and operational success at major accou...

Engage with K-12 school districts to drive business growth. Manage the full sales cycle, delivering exceptional customer experiences and collaborating with cross-functional teams to close complex deal...

Transform customer support through innovative automation, enhancing security tools and processes. Collaborate with engineering teams to drive impactful solutions, leveraging Generative AI to improve i...

Empower customers by optimizing their data security experience, driving satisfaction and adoption of our platform. Be a trusted advisor and a key player in customer success, proactively addressing cha...

Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...

Lead the charge in delivering expert cloud support solutions. Utilize your technical expertise to tackle complex issues for strategic customers, mentoring junior engineers while enhancing operational...

Grow your skills as a Junior Linux Engineer by partnering with experienced professionals. Monitor system health, troubleshoot incidents, and enhance system reliability while gaining hands-on experienc...

Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...

Join a team that's responsible for delivering top-tier calibration services for RF test equipment, ensuring precision and reliability in critical engineering environments while fostering strong custom...

Grow your career with a leader in coherent optical transceivers, where you'll lead embedded CPU code development and architect complex optical systems. Collaborate with engineering teams to drive soft...

Innovate your career as a Principal Sales Engineer, driving Zero Trust transformations for state and local government and educational entities while collaborating internally to achieve seamless custom...

Transform critical automation systems by overseeing 24/7 operations, troubleshooting issues, and enhancing performance. Collaborate with engineering teams to ensure reliability, optimize uptime, and l...

Unlock potential by enhancing Customer Success onboarding programs to drive productivity. This role supports training design, collaboration, and continuous improvement in a fast-paced environment whil...

Shape cloud transformation initiatives by leading AWS business engagements across the West region. Partner with clients and stakeholders to navigate migrations and deliver exceptional results, while m...

Tackle advanced identity and access management challenges by designing and implementing innovative solutions and automations, leveraging AI technologies to enhance security and compliance across cloud...

Join a dynamic support team and act as a trusted advisor, delivering expert assistance on technical issues while enhancing customer satisfaction through innovation and collaboration with cross-functio...

Transform how businesses leverage AI by building innovative, agentic systems. Collaborate with cross-functional teams to design effective workflows and evaluation pipelines, ensuring alignment with re...

Join a team that's shaping the future of network security sales across Telco Service Providers. Own strategy, build a talented team, and drive revenue through innovative security solutions while colla...

Unlock your potential as a Senior Enterprise Technical Support Engineer, leveraging 8+ years of expertise in troubleshooting complex cloud and infrastructure challenges while mentoring a dynamic team...

Grow your career with a dynamic role that drives enterprise sales strategies and utilizes advanced sales methodologies. Propel technical solutions while navigating complex organizations to exceed sale...

Lead the charge in crafting innovative solutions with technical expertise, driving client success through effective sales collaboration and delivering seamless platform integration during the acquisit...

Champion exceptional user support by resolving technical issues swiftly, managing a dynamic ticket queue, and collaborating with cross-functional teams to enhance customer experience...

Join a team that's defining test solutions across the weapon system lifecycle, delivering crucial T&E support for Army initiatives, including cybersecurity verification and advanced evaluation strateg...