Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$83K - $93K *
Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...
Reposted 4 days ago
Network Engineer- Enhanced Distance Support
$80K - $120K *
Transform network support operations by providing expert remote assistance to fleet units, ensuring effective troubleshooting and collaboration with stakeholders to enhance tactical network performanc...
2 weeks ago
Manager, End User Engineering & Support
$145K *
Shape the future of end-user technology by leading a dynamic team to enhance support, streamline operations, and drive automation, ensuring a seamless experience for employees across a distributed net...
3 weeks ago
$108K - $130K *
Support the design and direction of Azure CI/CD and Infrastructure as Code, driving architectural decisions and enhancing team capabilities while fostering collaboration between DevOps and application...
3 weeks ago
$95K - $115K *
Drive impactful solutions by collaborating with cross-functional teams to demonstrate Asana's value, guiding customers through ROI conversations and tailored product demonstrations that address their...
4 days ago
$120K - $265K *
Join a team that's redefining software testing and quality assurance for critical systems. Lead strategic initiatives, establish testing protocols, and ensure compliance across a global enterprise inf...
1 week ago
Storage & Virtualization Engineer
$80K - $95K *
Advance your career by providing critical support for a 24/7 enterprise network, ensuring cybersecurity and operational readiness for mission-critical systems in a dynamic environment...
1 week ago
$110K - $130K *
Manage and optimize internal IT operations, focusing on identity, access, and device management. Automate processes and enhance team efficiency while ensuring seamless onboarding and support for users...
1 week ago
Sr Customer Qualification Engineer - 2273
$99K - $165K *
Lead customer qualification efforts for datacenter SSD products, ensuring test execution, failure analysis, and timely reporting. Collaborate with teams to drive issue resolution and maintain qualific...
2 weeks ago
Cloud Customer Support Engineer (WA)
$95K - $115K *
Manage technical support and incident resolution for Microsoft 365, enhance deployment operations, and drive continuous improvement initiatives to ensure excellent customer service and system performa...
Reposted 4 weeks ago
$82K - $105K *
Make your mark at the forefront of engineering innovation by leading complex control systems projects in power and water applications. Collaborate with customers and teams to deliver tailored solution...
Reposted 1 week ago
$82K - $105K *
Transform customer experiences as a Field Service Engineer, collaborating with teams to deliver tailored solutions for power and water systems. Engage in project management, technical support, and ong...
Reposted 1 week ago
Global Product Support (GPS) Engineer
$124K - $171K *
Empower your career by developing innovative procedures and training for new products. Collaborate with cross-functional teams to enhance quality, reliability, and customer support while driving conti...
3 weeks ago
$100K - $155K *
Unlock your potential as a skilled engineer enhancing classified endpoint systems. Collaborate on cutting-edge projects, improve automation, and ensure compliance while supporting vital government inf...
1 month ago
Senior Broadcast Technologist (T & I) (On-site)
$80K - $95K *
Drive innovation in broadcast technology by supporting studio and content creation teams. Utilize your expertise to implement cutting-edge solutions, troubleshoot technical issues, and enhance workflo...
1 week ago
$135K - $160K *
Drive your career with a Senior Site Reliability Engineer role focused on building secure AWS GovCloud foundations for FedRAMP High and IL5, ensuring compliance and operational excellence while mentor...
1 week ago
$79K - $94K *
Lead the charge in maintaining and enhancing semiconductor fabrication tools. Collaborate with a multi-disciplinary team to ensure equipment reliability, drive continuous improvement, and support prod...
3 days ago
$110K - $130K *
Join a team that's designing and developing robust Java applications using Agile methodologies. You’ll contribute to building APIs, data models, and enhancing legacy systems while collaborating closel...
Reposted 2 weeks ago
Sr Principal Engineer - Test Development and Automation
$171K - $296K *
Lead the charge in developing cutting-edge ATE test automation solutions, driving efficiency and quality across diverse product lines in Automotive and Industrial markets. Collaborate with cross-funct...
1 week ago
Sr Principal Engineer - Test Development and Automation
$171K - $296K *
Shape the future of semiconductor testing by driving ATE automation and developing innovative test solutions across diverse product lines, enhancing quality and efficiency in the Automotive and Indust...
1 week ago
$85K - $95K *
Empower customers by delivering expert technical support for servers and workstations. Collaborate with sales and service teams to resolve product issues, present solutions, and enhance your technical...
Reposted 3 days ago
$80K - $95K *
Transform networking solutions by providing expert technical support on switch products. Collaborate with diverse teams to resolve issues and optimize customer experiences while enhancing documentatio...
Reposted 3 days ago
Engineering Manager, Sustaining & Lifecycle
$110K - $198K *
Join a team that's driving innovation in HVAC engineering by leading product evolution and mentoring talent. You'll tackle complex challenges, enhance product performance, and ensure quality standards...
1 week ago
$80K - $95K *
Lead the charge in resolving complex customer issues by bridging support and engineering. Collaborate with teams to investigate, troubleshoot, and advocate for customer needs while enhancing technical...
2 weeks ago
$135K - $160K *
Empower innovation by developing and scaling distributed systems, tackling performance and reliability challenges, and collaborating with a small team in an early-stage startup environment centered ar...
Reposted 4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.