Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $85K *
Engage with users to provide technical support for computer systems, software, and hardware. Troubleshoot issues, install and repair equipment, and ensure customer satisfaction through effective commu...
3 weeks ago
$95K - $110K *
Unlock your potential as a key IT Support Engineer, blending hands-on support with engineering tasks. Drive automation, manage access, and enhance security while ensuring seamless IT operations in a d...
1 week ago
Senior Technical Support Engineer - US
$90K - $145K *
Drive technical excellence by resolving complex issues in enterprise architectures, enhancing customer success through deep troubleshooting, automation, and collaboration with cross-functional teams t...
1 week ago
$100K - $120K *
Drive customer success by bridging operations and engineering in a hands-on role. Troubleshoot complex issues, support integrations, and prototype new capabilities for connected automation systems, en...
2 weeks ago
$75K - $90K *
Join a team that's dedicated to enhancing railway vehicle reliability through technical support and customer collaboration. Drive performance, safety, and satisfaction while providing expert guidance...
1 week ago
$110K - $130K *
Empower your career by joining a dynamic team as a Field Support Engineer, where you'll tackle complex technical challenges in mission-critical environments, leveraging your expertise in Red Hat OpenS...
2 days ago
$158K - $225K *
Grow your career with an influential role in systems engineering and program management. Provide expert guidance throughout the acquisition lifecycle, engaging with diverse teams to ensure successful...
1 month ago
$95K - $115K *
Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...
3 weeks ago
$116K - $175K *
Unlock potential by driving energy conservation initiatives across complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring excellence in en...
Today
$120K - $140K *
Empower clients by resolving technical issues and implementing custom solutions. Collaborate with engineering to enhance product support, ensuring high-quality service and continuous improvement in a...
3 weeks ago
Technical Services Engineer II
$116K - $175K *
Transform your career by leveraging your technical expertise in energy management and commissioning. Collaborate with multidisciplinary teams to optimize system performance across complex projects in...
1 week ago
Technical Services Engineer II
$116K - $175K *
Develop innovative energy solutions as a Technical Services Engineer, driving energy conservation measures and optimizing system performance across complex multi-building projects in higher education...
1 week ago
Technical Services Engineer II
$116K - $175K *
Unlock your potential as a Technical Services Engineer, driving energy conservation in complex multi-building projects. Collaborate with diverse teams to optimize system performance and mentor staff...
1 week ago
Technical Services Engineer II
$116K - $175K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and system optimization across complex multi-building environments in hig...
1 week ago
$80K - $95K *
Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...
2 weeks ago
Technical Product Support Engineer
$110K - $152K *
Join us to empower technical support excellence, driving system performance and customer satisfaction through effective troubleshooting, documentation, and collaboration with engineering teams on inno...
1 week ago
Technical Support Engineer (Gov & US)
$80K - $95K *
Transform your career by providing expert technical support and guidance on the Salesforce platform. Collaborate with customers to resolve complex issues, enhance product adoption, and maximize value...
4 days ago
$70K - $106K *
Transform the technology experience for a dynamic office environment, providing high-touch support to executives and employees. Lead site projects, troubleshoot complex issues, and drive automation in...
Yesterday
$95K - $115K *
Lead the charge in ensuring top-tier quality and service for Commercial Display products. Manage product evaluations, support cross-functional teams, and drive improvements from launch through post-ma...
5 days ago
$107K - $195K *
Transform media processing workflows by providing expert application support, troubleshooting complex issues, and ensuring seamless operations across Windows and Linux environments while collaborating...
1 week ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Join a team that's dedicated to delivering exceptional IT support solutions. Utilize your technical expertise to troubleshoot and enhance systems, ensuring seamless operations and customer satisfactio...
Today
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Empower your career by providing top-notch IT support and solutions. Collaborate with teams to troubleshoot and enhance systems, ensuring seamless operations in a dynamic environment. Your expertise w...
Today
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Optimize IT support operations by implementing technical solutions and providing high-quality assistance for hardware and software. Collaborate with teams to enhance system performance and troubleshoo...
Today
$120K - $140K *
Partner with us to elevate product support through advanced troubleshooting and system analysis. Be the critical technical resource ensuring Field Service Engineers succeed while driving improvements...
Reposted 3 weeks ago
$120K - $140K *
Champion product stability by resolving complex technical escalations, supporting field engineers through troubleshooting, and identifying systemic issues for lasting solutions across assigned system...
Reposted 3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.