Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Shape the future of testing as you collaborate with teams to enhance test strategies, troubleshoot systems, and drive continuous improvement in manufacturing environments, ensuring quality and efficie...
4 weeks ago
$229K - $299K *
Lead technical engagements with AI infrastructure customers, driving account strategy and architectural design. Collaborate with teams to deliver impactful solutions and ensure customer success throug...
1 week ago
$229K - $299K *
Unlock potential by leading technical engagements with AI infrastructure customers. Collaborate with Account Executives to drive account strategy, deliver impactful demonstrations, and influence produ...
1 week ago
Product Support Engineer, da Vinci Platforms
$108K - $130K *
Champion the future of robotic systems by providing expert support and engineering solutions. Collaborate with cross-functional teams to resolve escalations, enhance service processes, and drive produ...
2 days ago
Salesforce Production Support Engineer
$110K - $130K *
Advance your career by providing expert L2/L3 support for Salesforce applications, ensuring stability and continuous improvement of critical business processes while collaborating with cross-functiona...
6 days ago
$180K - $200K *
Unlock potential by leading complex technical solutions and mentoring teams. Drive innovation in Hazardous Energy Control and electrical safety while collaborating across disciplines to enhance operat...
2 days ago
$77K - $126K *
Grow your career with a dynamic engineering team, supporting secure networking technologies like SASE and SD-WAN. Collaborate with experienced engineers to enhance your skills in networking, system ad...
3 days ago
Systems Engineer 3 (AWF - 082)
$95K - $115K *
Advance systems engineering initiatives by supporting PMO with critical documentation, data gathering, and analysis. Collaborate on requirements verification and lifecycle planning to enhance project...
3 weeks ago
$107K - $189K *
Unlock potential by joining a dynamic team of Systems Engineers, supporting the full development lifecycle of advanced radar and communication systems for military applications, ensuring compliance an...
2 weeks ago
$100K - $120K *
Transform systems engineering by guiding projects through their full lifecycle, from conception to deployment. Collaborate with a dedicated team to ensure seamless integration and delivery while activ...
Reposted 2 days ago
$95K - $115K *
Join a team that's dedicated to providing 24x7 support for advanced Identity, Credential, and Access Management systems. Leverage your expertise to troubleshoot, assist customers, and enhance operatio...
2 weeks ago
Support Engineer, Engineering Operations
$80K - $95K *
Join a team that's dedicated to enhancing customer experiences by bridging technical support and engineering. Leverage your skills to troubleshoot, document, and innovate solutions that drive product...
2 weeks ago
Technical Services Engineer II
$116K - $175K *
Drive your career forward by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, e...
2 weeks ago
Technical Services Engineer II
$116K - $175K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
2 weeks ago
Technical Services Engineer II
$116K - $175K *
Lead the development and implementation of energy conservation measures in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence...
2 weeks ago
Technical Services Engineer II
$116K - $175K *
Lead the charge in optimizing energy conservation measures across complex multi-building projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring exc...
2 weeks ago
$95K - $115K *
Lead the charge in expanding market share by combining technical expertise with sales acumen. Drive business development efforts, foster customer relationships, and deliver innovative test solutions t...
2 weeks ago
$80K - $100K *
Unlock potential by delivering expert technical support for computer servers and workstations. Collaborate with sales and service teams to resolve complex product issues, ensuring exceptional customer...
3 days ago
$85K - $95K *
Elevate customer experience by serving as a key liaison in product configuration, supporting inquiries, and driving satisfaction through effective communication and problem-solving in a dynamic team e...
1 week ago
$69K - $158K *
Join a team that's dedicated to enhancing software security by identifying vulnerabilities and implementing robust solutions. Collaborate with developers and engineers to ensure secure software practi...
6 days ago
$90K - $115K *
Join a team that's redefining network engineering by providing critical support for IT infrastructure. You'll ensure optimal performance, troubleshoot issues, and maintain secure connectivity, all whi...
2 weeks ago
Solutions Engineer - Enterprise
$160K - $260K *
Seeking a Solutions Engineer to design tailored infrastructure solutions, engage with clients, and enhance sales strategies across Data Center, Cloud, and Security sectors. Collaborate with teams to d...
2 days ago
Systems Engineer Level 1 - 537
$168K - $198K *
Innovate solutions by collaborating with multidisciplinary teams to enhance system administration and infrastructure maintenance, ensuring operational readiness and compliance throughout the systems e...
1 week ago
Systems Engineer Level 1 - 537
$168K - $198K *
Support and enhance system operations by collaborating with stakeholders, managing infrastructure, and optimizing processes through automation, ensuring compliance and operational readiness across div...
1 week ago
Customer Support Engineer - Vancouver, WA.
$70K - $119K *
Optimize customer satisfaction by diagnosing and repairing complex capital equipment. Collaborate with teams to enhance operational quality and minimize downtime, ensuring seamless service delivery at...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.