Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Advance your sales leadership career by driving growth and optimizing sales processes within a high-performing team. Collaborate across departments to elevate performance and foster sustainable growth...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Elevate your career by leveraging your expertise in Front-End and Back-End technologies. In this pivotal role, you'll steer project delivery, mentor teams, and establish technology standards that driv...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$147K - $160K *

Lead the charge in strategic service operations, driving growth, mentoring teams, and ensuring customer satisfaction. Shape business plans and manage resources to achieve organizational goals and enha...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Drive your career with a leadership role that shapes customer service strategy, enhances team performance, and fosters exceptional client relationships while improving operational efficiency and satis...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Oversee and enhance a high-performing customer service team, driving initiatives to boost customer satisfaction, retention, and operational excellence while supporting overall company growth and achie...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Champion fleet operational excellence by leading strategy, asset management, and compliance initiatives across multi-location service environments, ensuring optimal performance and cost efficiency for...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$124K - $156K *

Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Lead the charge in transforming customer service operations by managing diverse teams and enhancing strategic initiatives to deliver exceptional experiences for clients and stakeholders. Drive perform...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Engineer operational excellence by leading service delivery in a dynamic environment. Leverage advanced analytics and workforce management to enhance productivity, ensure quality, and drive continuous...

Today

  •   8 - 10 years exp.  •   Technical Services

$153K - $249K *

Lead strategic sales and service initiatives to drive customer retention and revenue growth while overseeing operations and managing high-performance teams in a dynamic, remote work environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Empower a high-performing Customer Care team by driving operational excellence, fostering strong customer relationships, and utilizing data for continuous improvement. Collaborate cross-functionally t...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Lead the customer solutions center, optimizing operations and fostering relationships to drive success. Ensure seamless communication, enhance customer satisfaction, and implement strategic initiative...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Drive the success of technology services by leading the service desk, network, and application teams to enhance employee collaboration and optimize warehouse efficiency through strategic oversight and...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K *

The Sales Director at Datamark, Inc. is responsible for driving growth and managing key accounts in the Business Process Outsourcing (BPO) sector. This role requires a dynamic sales professional with...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$72K - $110K *

Empower the supply chain by ensuring efficient, timely deliveries while leading a focused team and leveraging analytics for continuous improvement and resource optimization...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$171K - $256K *

Transform customer engagement as you create and execute strategic account plans that enhance relationships, drive revenue growth, and meet client needs. Collaborate cross-functionally, advocate for cu...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Transform the operational landscape of a fast-growing private lending company. Oversee the complete lending lifecycle, streamline processes, and enhance team collaboration to drive efficiency and exce...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $135K *

Pioneer in customer success initiatives to enhance retention and growth for a portfolio of municipal clients in parking and mobility. Drive strategic relationships and operational performance in a lea...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Take ownership of regional business development initiatives, driving sales and expanding client relationships within pharmaceutical and biotech sectors. Collaborate with teams to optimize strategies a...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Optimize retail operations for a high-traffic sports and entertainment venue. Lead staff hiring, enhance customer experience, and manage financial performance while ensuring compliance with all regula...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Empower a compassionate team focused on delivering exceptional resident care through effective admissions processes, relationship management, and collaboration with healthcare facilities to enhance ce...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $180K *

Empower sales excellence by defining strategy, cultivating top talent, and enhancing customer engagement to achieve sustainable revenue growth and strategic market penetration. Lead a high-performing...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Transform customer experiences by leading a dynamic service team, driving performance standards, and implementing innovative solutions to enhance satisfaction and loyalty across all operations...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.