Director, Service OperationsPosition Summary: Responsible for the leadership and strategic direction of the Company's Service Departments. The Director, Service Operations establishes and executes the Company's long-term business plan for growth, staffing, asset allocation, and cost management.
Salary: $147,000+
Essential Functions:- Sets the strategic direction for the Company's Service Departments through leadership and management of the Service Management Teams.
- Responsible for creation, appropriate delegation, and execution of Service Business Plans towards the achievement of revenue, profit, customer satisfaction, and employee satisfaction goals.
- Responsible for the mentoring and development of the leadership team within the Service department.
- Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
- Maintains contact with the public, customers, and other employees for the purposes of networking and information exchange.
- Performs related duties as assigned or as the situation dictates.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:- Proven experience in leading and mentoring people. Creates an environment conducive to attracting and retaining top talent.
- Proven ability to lead through change. Able to cope with change and shift priorities quickly and comfortably.
- Proven ability to drive results. Achieve results by establishing accountabilities, clarifying performance expectations, reviewing performance, and providing timely and relevant feedback.
- Strong customer orientation. Ability to understand who our customers are, how they are motivated, and the current/future business challenges they face.
- Proven problem solver and decision maker. Makes timely decisions on problems/issues requiring immediate attention.
- Company travel required to all regional facilities and events held by Raymond Corporate. Expectation for business travel exceeds 25%. Expectation for company travel will exceed 25% for employees not located in Associated Corporate Office.
- This position requires a minimum of a bachelor's degree in Business or equivalent with MBA preferred or a minimum of 10 years of related experience in Supply Chain or similar industry.
Work Environment:Must be able to perform job duties with or without reasonable accommodation. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Physical Requirements:- Frequently required to sit, stand, walk, and communicate.
- Rarely required to kneel, crouch, or reach overhead.
