Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Unlock your potential as you lead cross-functional teams in driving New Product Introductions for critical accounts. Manage risks, ensure timely delivery, and enhance customer satisfaction through eff...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$123K - $227K *

Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Advance your career by driving customer success in AI solutions. Collaborate with cross-functional teams to ensure deep adoption and optimize value for clients, transforming technical deployments into...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and cross-functional collaboration...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Champion customer success by driving AI adoption and governance, ensuring operational excellence and value realization through data-driven insights and strategic collaboration across teams and stakeho...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $247K *

Lead the charge in driving customer success through AI solutions and change management. Collaborate with cross-functional teams to ensure deep adoption and optimize value for enterprise clients in the...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $227K *

Transform customer success by driving AI adoption and governance. Collaborate with cross-functional teams to optimize workflows, enhance value realization, and ensure deep operational engagement for e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Join a team that's driving innovation in product onboarding for hyperscaler accounts. Lead cross-functional initiatives, manage risks, and ensure timely delivery while enhancing customer satisfaction...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$172K - $260K *

Lead the charge in transforming data into actionable insights, driving strategic decision-making through advanced analytics and AI. Collaborate with cross-functional teams to architect robust data fra...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $260K *

Unlock potential by leading advanced analytics initiatives that drive product adoption and compensation strategies. Collaborate with cross-functional teams to architect data frameworks and ensure robu...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $140K *

Advance your career by driving full-cycle recruitment for diverse Sales and Go-To-Market roles. Collaborate with leadership to attract top talent, enhance candidate experience, and optimize hiring pro...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$104K - $177K *

Unlock the potential of innovative products by leading strategy and execution. Drive cross-functional collaboration to deliver impactful solutions that meet customer needs and enhance market presence...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$80K - $121K *

Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion client satisfaction by building strong relationships and ensuring exceptional service delivery. Drive retention and revenue growth while advocating for client needs within the organization. C...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$265K - $295K *

Unlock potential by leading a global Customer Success team, driving client satisfaction, renewals, and growth in the Wellbeing division. Collaborate with executives to shape strategy and enhance clien...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Shape the future of product marketing by driving impactful strategies for CIOs and IT leaders. Leverage your expertise in AI and enterprise software to create compelling narratives and campaigns that...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Empower our global Revenue Enablement team by designing and optimizing strategic programs that enhance sales execution and drive measurable results. Collaborate with cross-functional teams to develop...

Markham, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Media

$145K - $175K *

Unlock potential by managing strategic partnerships with AI/ML and Data Platform companies. Drive co-build, co-market, and co-sell initiatives while collaborating across teams to enhance product integ...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Optimize product initiatives by managing cross-functional teams, ensuring alignment with business goals, and driving adoption from conception to delivery. Leverage your expertise to enhance program ma...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $165K *

Shape the future of our Partner ecosystem by leading product strategy, execution, and cross-functional collaboration. Drive innovation in logistics fulfillment through mobile and web applications, ens...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive impactful content marketing strategies by crafting compelling narratives that resonate with finance professionals. Collaborate with experts to transform insights into engaging stories that eleva...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $204K *

Lead the charge in guiding product development from concept to launch. Collaborate across teams to ensure competitive positioning and a customer-focused approach. Shape product vision and strategy whi...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $181K *

Empower product development by managing the entire lifecycle, from concept to launch. Collaborate cross-functionally to define market strategies, enhance customer experiences, and drive product succes...

Toronto, ONIn-Person

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.