Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $130K *

Empower the future of technology delivery in financial services by leading cross-functional teams to execute strategic initiatives, ensuring high-quality releases that align with business priorities a...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform technology delivery in financial services by leading cross-functional teams, ensuring high-quality project execution, and aligning business strategies with technical initiatives for impactfu...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $298K *

Develop deep relationships with HLS customers, driving value from their Salesforce investment. Manage expectations and success metrics, ensuring seamless resolution of incidents while optimizing user...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Pioneer customer success by fostering trusted relationships, guiding enterprise clients in optimizing Salesforce investments, and addressing their evolving needs to drive maximum value and ensure oper...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Lead the transformation in customer success, partnering with clients to maximize their Salesforce investment while driving innovation and ensuring operational excellence through all phases of engageme...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Unlock your potential as a strategic advisor in Customer Success, driving value and optimizing Salesforce solutions for HLS customers while ensuring strong stakeholder relationships and effective comm...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Join a team that empowers enterprise customers to maximize their Salesforce investment through strategic partnerships and technical guidance, ensuring optimal platform utilization and operational exce...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Transform customer experiences by acting as a strategic partner, driving deep relationships and ensuring optimal use of Salesforce tools to help clients maximize value from their investments while man...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Lead the charge in customer success as a trusted advisor, optimizing Salesforce solutions to drive business outcomes. Collaborate with executive leadership, manage critical incidents and ensure deep c...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Transform the customer experience by driving value in Salesforce solutions for HLS clients. As a strategic partner, cultivate relationships, resolve issues, and optimize platform use to enhance operat...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Deliver exceptional guidance and support as a trusted advisor to enhance customer success, driving value through strategic partnerships and technical expertise in Salesforce's advanced solutions for H...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Drive customer success by fostering partnerships and ensuring optimum value is delivered from our solutions. Leverage technical expertise in a collaborative environment to enhance client relationships...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Optimize customer relationships by proactively managing engagement and risk, ensuring clients gain maximum value from Salesforce's Signature Success offerings through strong partnership and expert ins...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $140K *

Empower innovation in healthcare by identifying market opportunities and driving product strategy. Collaborate across teams to design, develop, and implement solutions that enhance patient care and op...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $140K *

Drive innovative product strategies in healthcare by identifying market gaps and collaborating across teams to develop and implement solutions that enhance patient care and operational efficiency...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion customer success within SLED organizations. Drive revenue growth by managing relationships, negotiating contracts, and delivering strategic value for an established client base in the public...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$139K - $250K *

Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$123K - $186K *

Transform customer success by serving as a strategic partner for complex enterprise clients, ensuring seamless integration and maximizing value through tailored solutions and proactive engagement acro...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock potential by serving as a strategic partner for complex enterprise customers, driving adoption and value realization through tailored integration solutions and proactive relationship management...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Shape customer success by driving adoption and value realization for complex enterprise integrations. Collaborate with cross-functional teams to enhance API-led connectivity and ensure seamless transi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Drive customer success by partnering with enterprise clients to optimize integration strategies, ensuring seamless adoption and long-term value realization through tailored solutions and proactive eng...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $225K *

Join as a Senior Product Manager to lead the development of innovative data and AI-driven marketing solutions. Drive product strategy, engage with clients, and enhance customer loyalty through advance...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Empower client success in the sports and entertainment sector by managing relationships with leagues and teams. Drive adoption and expansion while ensuring measurable outcomes through strategic engage...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing relationships, driving adoption, and maximizing value from solutions. Collaborate with stakeholders to ensure effective implementation and ongoing support, fosteri...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform customer supply chains by defining strategic planning solutions. Collaborate across teams to shape product vision and drive measurable outcomes, ensuring market leadership and growth in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.