Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Shape the future of media planning by leading product strategy and execution. Collaborate with cross-functional teams to deliver innovative solutions that meet user needs and drive market success in a...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower growth by developing and executing innovative marketing strategies that drive demand and enhance brand positioning in the legal tech market. Collaborate cross-functionally to optimize campaign...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Shape the future of growth marketing by developing and executing innovative strategies that drive demand and enhance brand positioning in the legal tech market. Collaborate cross-functionally to optim...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$147K - $190K *

Unlock potential by serving as a strategic HR partner, driving talent initiatives and organizational effectiveness while fostering a culture of inclusion and growth across diverse teams in a fast-pace...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Manage customer success operations to enhance satisfaction and loyalty. Collaborate with cross-functional teams, analyze data, and implement strategies that drive efficiency and value realization for...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in shaping organizational growth by partnering with leaders to optimize team structures, performance management, and employee relations as the company scales from 300 to over 1,000 emp...

Today

  •   5 - 7 years exp.  •   Healthcare

$106K - $139K *

Empower client success by leading a dynamic service delivery team, ensuring effective project management and stakeholder engagement to drive strategic client initiatives and system enhancements...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead cross-functional teams to drive successful oncology clinical trials. Manage project lifecycle from start-up to closeout, ensuring quality outcomes and strategic alignment. Foster team excellence...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$158K - $321K *

Drive complex technical programs across engineering and product teams, ensuring successful execution and deployment of network infrastructure and cloud technologies while managing stakeholder communic...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $190K *

Transform healthcare by leading the development of scalable clinical programs. Collaborate with cross-functional teams to enhance patient outcomes and streamline onboarding processes while ensuring co...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$131K - $152K *

Innovate with us to drive program strategy and execution across Customer Operations and Brand Marketing, connecting teams and enhancing customer experiences while leveraging AI for improved workflows...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$124K - $172K *

Empower your career as a Senior TPM, driving program strategy and execution across Customer Operations and Brand Marketing. Collaborate with diverse teams to enhance customer experiences and brand ide...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$124K - $172K *

Transform the customer experience by leading program strategy across Customer Operations and Brand Marketing. Collaborate with diverse teams to enhance brand identity and streamline processes, driving...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Shape the future of customer experience and brand strategy as a Senior TPM, driving program execution across Customer Operations and Brand Marketing while fostering collaboration and innovation within...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Lead the charge in shaping program strategy and execution across Customer Operations and Brand Marketing, driving collaboration and innovation to enhance customer experience and brand identity through...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Shape program strategy and execution across Customer Operations and Brand Marketing, connecting teams and driving impactful initiatives that enhance customer experience and brand identity through inno...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Drive impactful program strategy and execution across Customer Operations and Brand Marketing, connecting teams and enhancing customer experiences while leveraging AI and creative workflows to optimiz...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Unlock potential by leading program strategy and execution across Customer Operations and Brand Marketing. Collaborate with diverse teams to enhance customer experience and brand identity through inno...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Lead the charge in shaping program strategy and execution across Customer Operations and Brand Marketing, driving collaboration and innovation to enhance customer experience and brand identity through...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $164K *

Lead the charge in shaping program strategy and execution across Customer Operations and Brand Marketing, driving collaboration and innovation to enhance customer experience and brand identity through...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Join a team that's dedicated to enhancing customer success through strategic engagement and retention. Manage a diverse portfolio, drive growth, and foster strong relationships to ensure customer sati...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $112K *

Transform client relationships and drive business growth by managing a diverse portfolio, fostering new opportunities, and collaborating with teams to achieve strategic objectives in a dynamic environ...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$153K - $207K *

Join us to design and implement complex AWS solutions, driving customer success through technical expertise and best practices. Collaborate with stakeholders to optimize performance and manage risks t...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate the digital marketing landscape by leading website strategy and conversion optimization. Drive high-quality web experiences that enhance buyer engagement and influence decision-making across m...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.