Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Transform product strategy and outcomes by leading a cross-functional team to deliver innovative solutions that enhance user experience and drive business growth across multiple sectors, ensuring alig...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, managing cross-functional teams and external partners to ensure timely delivery of AI-enabled solutions while driving program governance and opera...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a team that's driving innovation by leading complex AI technology programs. You'll manage cross-functional teams, establish governance, and ensure timely delivery of AI solutions, playing a pivot...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Advance AI initiatives by leading complex technical programs, ensuring seamless execution across teams and partners. Drive accountability, manage risks, and establish governance for successful deliver...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Transform AI program delivery by leading cross-functional teams, managing complex initiatives, and ensuring successful execution of AI solutions. Drive accountability and establish scalable practices...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Innovate and lead complex AI technology programs, ensuring alignment across teams and successful delivery of AI solutions. Drive program execution, manage dependencies, and establish governance for me...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a dynamic team to lead complex AI technology programs, ensuring successful delivery through strategic planning, cross-functional collaboration, and effective governance. Drive innovation and oper...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join us to lead complex AI technology programs, driving cross-functional collaboration and ensuring successful delivery of AI-enabled solutions while managing global teams and external partners...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Drive the execution of complex AI technology programs, ensuring alignment across teams and partners. Lead governance, manage dependencies, and establish scalable practices to deliver AI solutions on t...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Engage in transformative AI initiatives by leading complex technical programs, ensuring alignment across teams and partners. Drive execution, manage dependencies, and establish governance for successf...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $220K *

Empower the future of financial operations by mastering money movement, ensuring seamless transactions and transparency. Collaborate with cross-functional teams to drive product success and enhance cl...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $175K *

Elevate your career by managing complex customer programs, ensuring seamless communication between clients and internal teams. Drive project success through meticulous organization and strategic overs...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$124K - $156K *

Shape the future of AI Services by owning product strategy and execution. Collaborate with engineering teams to define agentic capabilities, drive tool strategies, and establish AI quality standards t...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Drive strategic account management for top-tier restaurant brands, fostering relationships with senior leadership and ensuring their success through innovative solutions and AI integration, while lead...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$114K - $164K *

Drive innovation by leading the strategy for data products, collaborating across teams to enhance customer experiences and deliver measurable business outcomes in a dynamic, fast-paced environment...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Empower customer success by driving strategic relationships and leveraging AI to enhance productivity. Collaborate with senior leaders to optimize customer outcomes and expand adoption across high-pro...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success by leveraging technology and strategic insights. You'll drive engagement with high-profile clients, ensuring satisfaction and growth while co...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer success by managing strategic relationships, driving product adoption, and leveraging AI to enhance decision-making. Collaborate with senior leaders to ensure customer satisfaction...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $166K *

Drive our end-to-end Lifecycle strategy and customer communications journey, leveraging data and AI to enhance engagement across multiple channels. Collaborate cross-functionally to optimize conversio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $166K *

Innovate customer engagement strategies by leading lifecycle marketing initiatives. Collaborate cross-functionally to optimize communications across channels, leveraging data and AI for measurable con...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $166K *

Lead the charge in shaping customer engagement strategies across multiple channels. Drive measurable conversion and retention through data-driven lifecycle marketing, collaborating with cross-function...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $166K *

Transform customer engagement by leading lifecycle strategies and communications across multiple channels. Drive measurable conversion and retention through data-driven insights, AI capabilities, and...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.