Responsible for partnering with the sales team to align pre-sales expectations and develop an implementation scope and plan; responsible for leading a team of Engagement Managers and Consultants focused on implementing the company products.
Providing implementation consultation, project management, and support services during SAP Business One installations, upgrades and customizations. Effectively communicating and building consensus with clients
Analyze and troubleshoot customer issues and request and provide first line support to customers during the implementation cycle.
� Understand customer requirements and workflows and translate into solutions.
Assist in the generating high client attendance to product launches with a goal of 90% minimum variable team attendance at launch day; construct and communicate summary reports with appropriate documentation.
Consult and collaborate with management and other consultants to ensure adherence to established company guidelines, policies and best practices; conduct requirement gathering sessions with clients to understand their specific business needs.
Manages complex new product and rider initiatives and other product driven projects from inception through market launch. Activities can include planning, securing resources, monitoring and overall managing the projects through completion.