Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Sr. Manager, Cloud Capacity Management
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Shape the future of capacity planning by building forecasts and collaborating with teams to optimize resource allocation. Drive efficiency and mentor peers while leveraging AI tools to enhance accurac...
Reposted today
Senior Channel Account Manager
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Empower strategic channel partnerships by managing relationships, driving revenue, and executing joint business plans. Collaborate cross-functionally to enhance partner performance and ensure seamless...
1 week ago
Senior Product Manager - CareBenefits
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Drive product strategy and innovation in a collaborative environment, leading cross-functional initiatives that enhance customer experiences and deliver measurable business outcomes. Elevate your care...
3 weeks ago
Senior Product Manager - CareBenefits
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Drive product strategy and execution for transformative customer experiences. Lead cross-functional initiatives, establish success metrics, and cultivate high-performing teams to deliver measurable ou...
3 weeks ago
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Transform product strategy by leveraging data and insights to drive impactful solutions. Collaborate across teams to enhance user experiences and streamline processes, ensuring alignment and measurabl...
6 days ago
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Drive project success by managing client relationships and leading implementation strategies. Collaborate with teams to assess needs, develop plans, and ensure timely delivery while navigating challen...
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Deliver exceptional client engagement by managing project success, assessing needs, and developing strategic plans. Lead cross-functional teams to ensure timely and budget-compliant implementations wh...
3 weeks ago
Senior Program Manager, Selling Partner Satisfaction & Strategic Insights
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Drive impactful seller experience improvements by leading the SP Satisfaction strategy, overseeing cross-department collaborations, and translating complex data into actionable executive narratives. S...
Reposted 2 weeks ago
Lead Account Executive, Global Delivery Partnerships
$142K - $158K *
Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...
2 weeks ago
Lead Account Executive, Global Delivery Partnerships
$158K - $175K *
Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...
2 weeks ago
Lead Account Executive, Global Delivery Partnerships
$158K - $175K *
Help us build strategic partnerships with global brands, driving growth through innovative negotiations and collaboration. Leverage your expertise to enhance relationships and optimize our offerings i...
2 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Join a team that's dedicated to enhancing customer experiences by leading support operations. Shape strategies, manage teams, and drive quality outcomes to ensure satisfaction for millions of users wh...
3 weeks ago
Senior Manager, Customer Operations
$99K - $126K *
Manage and enhance customer support operations, ensuring quality and efficiency across teams. Lead a high-performing group, drive KPIs, and collaborate with stakeholders to deliver exceptional service...
3 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Lead the charge in shaping customer support operations, ensuring high-quality, responsive service for millions. Develop and manage teams, optimize performance metrics, and collaborate with cross-funct...
3 weeks ago
Senior Manager, Customer Operations
$94K - $141K *
Transform customer support operations by leading a dedicated team to enhance service quality, efficiency, and satisfaction. Drive strategic initiatives and manage vendor relationships to ensure except...
3 weeks ago
Senior Manager, Customer Operations
$99K - $126K *
Champion customer satisfaction by leading a high-performing support team, ensuring quality and efficiency in operations. Drive strategic initiatives and manage vendor relationships to enhance the cust...
3 weeks ago
Account Executive, Existing Customers
$160K - $220K *
Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...
4 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Empower customer experiences by leading a dynamic support team, ensuring quality and efficiency in operations. Drive strategic initiatives, manage vendor relationships, and enhance customer satisfacti...
3 weeks ago
People Success Director (HRBP) - Technology
$156K - $180K *
Transform organizational health by partnering with tech leaders to drive strategic HR initiatives that enhance team performance, engagement, and effectiveness in a dynamic environment. Shape and execu...
Reposted 1 week ago
Senior Manager, Customer Operations
$83K - $134K *
Shape the future of customer support by leading a dynamic team, ensuring high-quality, responsive service for millions. Drive operational excellence and foster a culture of continuous improvement whil...
3 weeks ago
Senior Manager, Customer Operations
$94K - $141K *
Lead and inspire a high-performing Customer Operations team, ensuring exceptional support experiences for millions. Drive operational excellence, manage vendor relationships, and collaborate with cros...
3 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Elevate customer experiences by leading a dynamic team in support operations. Shape strategies, manage vendor relationships, and drive continuous improvement to ensure high-quality, responsive service...
3 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Lead and develop a high-performing customer operations team, ensuring exceptional support experiences for millions. Oversee day-to-day operations, manage vendor relationships, and drive continuous imp...
3 weeks ago
Senior Manager, Customer Operations
$83K - $134K *
Shape the future of customer support by leading a dynamic team that ensures exceptional service quality and operational excellence. Drive strategic initiatives, manage vendor relationships, and enhanc...
3 weeks ago
$150K - $180K *
Empower growth by driving enterprise sales within top global accounts, fostering strong relationships with key stakeholders, and ensuring successful outcomes through effective pipeline generation and...
Reposted 3 days ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.