Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$174K - $235K *

Shape the future of capacity planning by building forecasts and collaborating with teams to optimize resource allocation. Drive efficiency and mentor peers while leveraging AI tools to enhance accurac...

Reposted today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$115K - $140K *

Empower strategic channel partnerships by managing relationships, driving revenue, and executing joint business plans. Collaborate cross-functionally to enhance partner performance and ensure seamless...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $170K *

Drive product strategy and innovation in a collaborative environment, leading cross-functional initiatives that enhance customer experiences and deliver measurable business outcomes. Elevate your care...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $170K *

Drive product strategy and execution for transformative customer experiences. Lead cross-functional initiatives, establish success metrics, and cultivate high-performing teams to deliver measurable ou...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Transform product strategy by leveraging data and insights to drive impactful solutions. Collaborate across teams to enhance user experiences and streamline processes, ensuring alignment and measurabl...

6 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$84K - $105K *

Drive project success by managing client relationships and leading implementation strategies. Collaborate with teams to assess needs, develop plans, and ensure timely delivery while navigating challen...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $105K *

Deliver exceptional client engagement by managing project success, assessing needs, and developing strategic plans. Lead cross-functional teams to ensure timely and budget-compliant implementations wh...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $160K *

Drive impactful seller experience improvements by leading the SP Satisfaction strategy, overseeing cross-department collaborations, and translating complex data into actionable executive narratives. S...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$142K - $158K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$158K - $175K *

Help us build strategic partnerships with global brands, driving growth through innovative negotiations and collaboration. Leverage your expertise to enhance relationships and optimize our offerings i...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$83K - $134K *

Join a team that's dedicated to enhancing customer experiences by leading support operations. Shape strategies, manage teams, and drive quality outcomes to ensure satisfaction for millions of users wh...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Manage and enhance customer support operations, ensuring quality and efficiency across teams. Lead a high-performing group, drive KPIs, and collaborate with stakeholders to deliver exceptional service...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead the charge in shaping customer support operations, ensuring high-quality, responsive service for millions. Develop and manage teams, optimize performance metrics, and collaborate with cross-funct...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Transform customer support operations by leading a dedicated team to enhance service quality, efficiency, and satisfaction. Drive strategic initiatives and manage vendor relationships to ensure except...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Champion customer satisfaction by leading a high-performing support team, ensuring quality and efficiency in operations. Drive strategic initiatives and manage vendor relationships to enhance the cust...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Media

$160K - $220K *

Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$83K - $134K *

Empower customer experiences by leading a dynamic support team, ensuring quality and efficiency in operations. Drive strategic initiatives, manage vendor relationships, and enhance customer satisfacti...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$156K - $180K *

Transform organizational health by partnering with tech leaders to drive strategic HR initiatives that enhance team performance, engagement, and effectiveness in a dynamic environment. Shape and execu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$83K - $134K *

Shape the future of customer support by leading a dynamic team, ensuring high-quality, responsive service for millions. Drive operational excellence and foster a culture of continuous improvement whil...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Lead and inspire a high-performing Customer Operations team, ensuring exceptional support experiences for millions. Drive operational excellence, manage vendor relationships, and collaborate with cros...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Elevate customer experiences by leading a dynamic team in support operations. Shape strategies, manage vendor relationships, and drive continuous improvement to ensure high-quality, responsive service...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead and develop a high-performing customer operations team, ensuring exceptional support experiences for millions. Oversee day-to-day operations, manage vendor relationships, and drive continuous imp...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Shape the future of customer support by leading a dynamic team that ensures exceptional service quality and operational excellence. Drive strategic initiatives, manage vendor relationships, and enhanc...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Empower growth by driving enterprise sales within top global accounts, fostering strong relationships with key stakeholders, and ensuring successful outcomes through effective pipeline generation and...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.