Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Enterprise Account Manager - New Verticals
$100K - $120K *
Lead the charge in client relationships and delivery for a pioneering offsite service. Take ownership of strategy, execution, and performance to drive AI search visibility outcomes for high-value bran...
Reposted 6 days ago
Enterprise Account Manager - New Verticals
$110K - $130K *
Champion the Offsite client experience by managing key accounts, executing strategies, and driving performance insights. Play a crucial role in shaping this new service while ensuring impactful outcom...
Reposted 6 days ago
$350K *
Accelerate progress at a leading sales team by developing executive-level relationships, driving revenue growth, and mastering complex sales processes in a dynamic environment. Your expertise will sha...
1 week ago
$117K - $177K *
Empower the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytellin...
Yesterday
$117K - $177K *
Empower the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytellin...
Yesterday
$117K - $177K *
Transform the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytell...
Yesterday
Enterprise Account Executive - Consumer Brands
$150K - $180K *
Unlock potential by driving growth for leading consumer brands through innovative AI voice technology. Manage key accounts, identify opportunities, and partner with clients to enhance customer experie...
4 weeks ago
Enterprise Account Executive - Consumer Brands
$150K - $180K *
Lead transformative AI voice technology initiatives for major consumer brands, driving growth and enhancing customer experiences across diverse sectors. Collaborate with stakeholders to implement inno...
4 weeks ago
$100K - $120K *
Unlock potential by managing the full sales cycle, driving revenue growth, and collaborating across teams to refine processes and enhance performance in a dynamic SaaS environment...
Today
Manager, Systems Engineering (Cleared)
$148K - $223K *
Transform build operations in secure environments by leading automation efforts, driving compliance, and enhancing processes. Serve as a vital link between technical teams, ensuring operational excell...
Reposted 2 weeks ago
$117K - $177K *
Lead the charge in executing and scaling the go-to-market strategy for a cutting-edge data portfolio. Collaborate cross-functionally to drive adoption, create impactful enablement programs, and transl...
Yesterday
Sr Consumer Communications Manager
$126K - $198K *
Join a team that's shaping consumer storytelling and partnerships, driving engagement across diverse media. Leverage your creativity and relationship-building skills to connect LinkedIn with new audie...
Today
Manager, Enterprise Business Care
$72K - $150K *
Support our frontline customer service team by leading performance outcomes, enhancing employee experience, and driving talent development for Strategic and Enterprise customers while navigating compl...
1 week ago
Senior Delivery Consultant, Professional Services - SAP
$153K - $207K *
Shape the future of cloud migration by leading VMware to AWS transitions, ensuring seamless execution and customer success through expert guidance and innovative strategies across complex enterprise e...
4 days ago
$80K - $95K *
Champion client success and drive growth by nurturing relationships, optimizing application usage, and identifying expansion opportunities. Collaborate with internal teams to ensure a seamless experie...
Reposted 1 week ago
Sr Sales Account Coordinator, Enterprise Strategic
$90K - $100K *
Transform complex merchant partnerships by managing operations, data integrity, and cross-functional collaboration. Drive efficiency and insights in a fast-paced environment, ensuring seamless onboard...
2 days ago
Sr Sales Account Coordinator, Enterprise Strategic
$81K - $90K *
Drive operational excellence by managing complex merchant partnerships, ensuring seamless onboarding and data integrity. Thrive in a fast-paced environment, proactively identifying process improvement...
2 days ago
$150K - $180K *
Drive customer success by leading a dynamic team, enhancing customer experiences, and implementing scalable strategies for retention and growth. Collaborate cross-functionally to ensure customer needs...
1 week ago
$90K - $120K *
Join a team that's dedicated to enhancing customer success through proactive account management, driving product adoption, and fostering long-term client relationships to achieve business outcomes and...
Today
$115K - $183K *
Grow your career with a dynamic role focused on driving bookings growth in new and existing accounts. Leverage your sales expertise to identify opportunities, manage pipelines, and collaborate with pa...
2 weeks ago
$90K - $120K *
Engage with clients to drive success and maximize value from our solutions. As a key member of the Account Management Team, you'll foster long-term relationships, manage customer needs, and achieve re...
Today
$110K - $130K *
Accelerate your career by driving revenue growth and managing complex sales cycles with top-tier home care organizations. Leverage your expertise to build relationships and close high-value deals as a...
Yesterday
$110K - $130K *
Transform customer education by building a comprehensive enablement program. Lead the creation of engaging learning experiences that empower users to onboard independently and continuously grow with o...
Yesterday
Enterprise Sales Engineer - Majors, Consumer Business Services
$120K - $145K *
Contribute to the sales process by owning technical pre-sales, mentoring peers, and driving customer success through tailored solutions and deep industry knowledge, ensuring a seamless transition from...
1 week ago
Enterprise Sales Engineer - Majors, Consumer Business Services
$120K - $140K *
Unlock your potential by partnering with Sales to drive customer success, leading technical pre-sales processes, and mentoring peers while ensuring seamless transitions from sale to implementation acr...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.