Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$100K - $120K *

Lead the charge in client relationships and delivery for a pioneering offsite service. Take ownership of strategy, execution, and performance to drive AI search visibility outcomes for high-value bran...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion the Offsite client experience by managing key accounts, executing strategies, and driving performance insights. Play a crucial role in shaping this new service while ensuring impactful outcom...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$350K *

Accelerate progress at a leading sales team by developing executive-level relationships, driving revenue growth, and mastering complex sales processes in a dynamic environment. Your expertise will sha...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $177K *

Empower the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytellin...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $177K *

Empower the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytellin...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $177K *

Transform the go-to-market strategy for a cutting-edge data portfolio. Drive adoption and revenue growth through innovative enablement programs, cross-functional collaboration, and impactful storytell...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by driving growth for leading consumer brands through innovative AI voice technology. Manage key accounts, identify opportunities, and partner with clients to enhance customer experie...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead transformative AI voice technology initiatives for major consumer brands, driving growth and enhancing customer experiences across diverse sectors. Collaborate with stakeholders to implement inno...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by managing the full sales cycle, driving revenue growth, and collaborating across teams to refine processes and enhance performance in a dynamic SaaS environment...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $223K *

Transform build operations in secure environments by leading automation efforts, driving compliance, and enhancing processes. Serve as a vital link between technical teams, ensuring operational excell...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $177K *

Lead the charge in executing and scaling the go-to-market strategy for a cutting-edge data portfolio. Collaborate cross-functionally to drive adoption, create impactful enablement programs, and transl...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $198K *

Join a team that's shaping consumer storytelling and partnerships, driving engagement across diverse media. Leverage your creativity and relationship-building skills to connect LinkedIn with new audie...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $150K *

Support our frontline customer service team by leading performance outcomes, enhancing employee experience, and driving talent development for Strategic and Enterprise customers while navigating compl...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$153K - $207K *

Shape the future of cloud migration by leading VMware to AWS transitions, ensuring seamless execution and customer success through expert guidance and innovative strategies across complex enterprise e...

4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion client success and drive growth by nurturing relationships, optimizing application usage, and identifying expansion opportunities. Collaborate with internal teams to ensure a seamless experie...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Transform complex merchant partnerships by managing operations, data integrity, and cross-functional collaboration. Drive efficiency and insights in a fast-paced environment, ensuring seamless onboard...

2 days ago

  •   Less than 5 years exp.  •   Transportation

$81K - $90K *

Drive operational excellence by managing complex merchant partnerships, ensuring seamless onboarding and data integrity. Thrive in a fast-paced environment, proactively identifying process improvement...

2 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Drive customer success by leading a dynamic team, enhancing customer experiences, and implementing scalable strategies for retention and growth. Collaborate cross-functionally to ensure customer needs...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Join a team that's dedicated to enhancing customer success through proactive account management, driving product adoption, and fostering long-term client relationships to achieve business outcomes and...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $183K *

Grow your career with a dynamic role focused on driving bookings growth in new and existing accounts. Leverage your sales expertise to identify opportunities, manage pipelines, and collaborate with pa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Engage with clients to drive success and maximize value from our solutions. As a key member of the Account Management Team, you'll foster long-term relationships, manage customer needs, and achieve re...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate your career by driving revenue growth and managing complex sales cycles with top-tier home care organizations. Leverage your expertise to build relationships and close high-value deals as a...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform customer education by building a comprehensive enablement program. Lead the creation of engaging learning experiences that empower users to onboard independently and continuously grow with o...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Contribute to the sales process by owning technical pre-sales, mentoring peers, and driving customer success through tailored solutions and deep industry knowledge, ensuring a seamless transition from...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $140K *

Unlock your potential by partnering with Sales to drive customer success, leading technical pre-sales processes, and mentoring peers while ensuring seamless transitions from sale to implementation acr...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.