Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$200K - $350K *

Lead the execution of complex AI technology programs, managing cross-functional teams and external partners to ensure timely delivery of AI-enabled solutions while driving program governance and opera...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a team that's driving innovation by leading complex AI technology programs. You'll manage cross-functional teams, establish governance, and ensure timely delivery of AI solutions, playing a pivot...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Advance AI initiatives by leading complex technical programs, ensuring seamless execution across teams and partners. Drive accountability, manage risks, and establish governance for successful deliver...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Transform AI program delivery by leading cross-functional teams, managing complex initiatives, and ensuring successful execution of AI solutions. Drive accountability and establish scalable practices...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Innovate and lead complex AI technology programs, ensuring alignment across teams and successful delivery of AI solutions. Drive program execution, manage dependencies, and establish governance for me...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a dynamic team to lead complex AI technology programs, ensuring successful delivery through strategic planning, cross-functional collaboration, and effective governance. Drive innovation and oper...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join us to lead complex AI technology programs, driving cross-functional collaboration and ensuring successful delivery of AI-enabled solutions while managing global teams and external partners...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Drive the execution of complex AI technology programs, ensuring alignment across teams and partners. Lead governance, manage dependencies, and establish scalable practices to deliver AI solutions on t...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Engage in transformative AI initiatives by leading complex technical programs, ensuring alignment across teams and partners. Drive execution, manage dependencies, and establish governance for successf...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$108K - $136K *

Champion client success by managing complex enterprise relationships and driving quality improvement initiatives. Collaborate cross-functionally to enhance healthcare outcomes while ensuring strategic...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Transform client relationships by managing employee health benefits, ensuring compliance, and strategizing renewal processes. Leverage your expertise to enhance coverage options and deliver exceptiona...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$99K - $232K *

Unlock potential by leading SAP consulting projects that enhance client efficiency. Manage teams, mentor junior staff, and implement tailored software solutions while ensuring project success and main...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$99K - $232K *

Lead the charge in optimizing client operations through SAP solutions. As a Manager, you'll guide teams, manage projects, and mentor staff to achieve strategic goals while embracing innovation and tec...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$99K - $232K *

Join a team that's dedicated to optimizing client operations through SAP solutions. Lead projects, mentor staff, and drive innovation while ensuring successful implementation and integration of busine...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$99K - $232K *

Optimize client operations by leading SAP projects, implementing solutions, and mentoring teams. Drive strategic planning and enhance delivery through technology, ensuring project success and professi...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$99K - $232K *

Lead SAP consulting projects to enhance client efficiency, mentor teams, and implement tailored software solutions. Drive strategic planning and ensure project success while fostering innovation and p...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$99K - $232K *

Join a team that's dedicated to optimizing client operations through SAP solutions. As a Manager, you'll lead projects, mentor staff, and drive strategic initiatives, ensuring successful implementatio...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Shape the future of enterprise sales by driving business growth and building strategic relationships with Fortune 1000 executives, leading complex sales cycles, and expanding portfolio revenue across...

Reposted today

  •   8 - 10 years exp.  •   Staffing

$135K - $195K *

Champion customer success by driving engagement strategies, aligning services, and ensuring satisfaction through effective consulting and sales practices. Collaborate with teams to enhance outcomes an...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $100K *

Join a team that's dedicated to enhancing success for healthcare clients by driving platform adoption, retention, and strategic partnerships. Utilize your expertise to deliver measurable outcomes and...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Unlock your potential as you manage complex healthcare accounts, driving adoption and retention through strategic partnerships. Forge deep relationships, ensure executive satisfaction, and identify gr...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing employee experiences globally. Lead HR partnerships, support managers through change, and drive engagement initiatives while managing complex employee relatio...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.