Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$97K - $190K *

Join a team that's dedicated to maximizing customer success and retention. As a Senior Customer Success Manager, you'll drive strategic initiatives for Enterprise accounts, ensuring impactful solution...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Build a robust Customer Success function, driving customer onboarding and retention. Lead key accounts while developing a scalable team and operational model, ensuring clients achieve maximum value fr...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$113K - $164K *

Lead the charge in enhancing client success by strategically advising high-impact clients, fostering executive relationships, and driving solution adoption while mitigating risks and ensuring measurab...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $157K *

Unlock potential by partnering with customers to drive impactful change. As a key member of a collaborative team, you'll manage the full customer lifecycle, ensuring success and fostering growth throu...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $157K *

Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...

Magna, UTRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $171K *

Drive customer success by managing strategic partnerships in hospitality, ensuring seamless onboarding and tailored support. Foster relationships with stakeholders to optimize energy efficiency and en...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $108K *

Drive the evolution of Client Success programs, enhancing adoption, retention, and growth through strategic initiatives and cross-functional collaboration. Leverage data and AI to optimize client jour...

Waterloo, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in enhancing customer experiences by optimizing application use, ensuring satisfaction, and driving retention. Collaborate cross-departmentally to deliver tailored solutions and suppor...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Shape the future of customer success by managing key relationships, driving retention, and identifying growth opportunities. Collaborate with cross-functional teams to ensure customer satisfaction and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $186K *

Shape customer success by leveraging your expertise to drive value and innovation. Collaborate with stakeholders to enhance platform adoption and ensure high ROI for clients, while addressing technica...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $202K *

Collaborate with high-value customers to ensure they achieve significant ROI through tailored guidance and strategic alignment, acting as a trusted advisor and driving platform adoption across various...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$147K - $202K *

Elevate customer success by serving as a trusted advisor, ensuring high-value clients maximize their investment through strategic guidance and tailored solutions across various industries, including F...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Join a team that's dedicated to driving customer success by providing expert guidance and support. Leverage your industry knowledge to enhance customer experiences and ensure they achieve maximum valu...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $202K *

Unlock your potential as a Customer Success Manager, guiding high-value clients to maximize their investment in our platform. Collaborate with diverse industries to drive strategic alignment and enhan...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock potential by serving as a trusted advisor to high-value customers, ensuring they achieve significant ROI through tailored guidance and strategic alignment with their business goals across vario...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Drive customer success by ensuring high-value clients achieve ROI through expert guidance, strategic alignment, and proactive support across various industries, enhancing their experience with our pla...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Join a team that's dedicated to enhancing customer success through strategic guidance and support. As a key advisor, you'll ensure high-value clients maximize their investment, driving innovation and...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock your potential as a Customer Success Manager, guiding high-value clients to maximize their investment in our platform. Collaborate with diverse industries, ensuring alignment of technical and b...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in empowering a high-performing Customer Success team to drive revenue growth, maximize retention, and ensure customers achieve measurable ROI through strategic coaching and proactive...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $200K *

Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $200K *

Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Drive customer success by building relationships, enhancing product adoption, and delivering value in a dynamic SaaS environment. Collaborate cross-functionally to ensure client satisfaction and reten...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate progress at customer deployments and adoption, driving value realization across a portfolio of accounts. Leverage technical fluency and business acumen to ensure successful outcomes and dee...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.