Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Onboarding Customer Success Manager
$87K - $116K *
Join a team that's dedicated to guiding customers through their deployment journey, ensuring seamless transitions and successful outcomes. Leverage your expertise to manage complex projects and collab...
Today
$80K - $95K *
Join a dynamic team as you drive client success through deep product expertise, fostering relationships that enhance adoption and deliver measurable business value across multi-site manufacturing orga...
1 week ago
$90K - $105K *
Champion client success by driving onboarding, retention, and growth for B2B clients in payments. Build and lead the Customer Success function, ensuring timely responses and proactive engagement to en...
6 days ago
Senior Manager, Customer Success
$110K - $130K *
Develop a high-performing Customer Success team, driving product adoption and customer outcomes in Justice & Corrections. Lead with data-driven insights, build strong partnerships, and enhance custome...
1 week ago
$90K - $110K *
Lead the customer lifecycle by driving onboarding, adoption, and expansion. Utilize AI tools to enhance workflows and deliver value, while building strong relationships and ensuring customer success t...
1 week ago
Strategic Customer Success Manager
$150K - $170K *
Inspire customer success by managing enterprise accounts, enhancing satisfaction, and driving growth through strategic collaboration across teams. Focus on maximizing retention and product adoption wh...
2 weeks ago
$110K - $130K *
Elevate provider success by owning relationships, driving adoption, and transforming workflows for a portfolio of healthcare organizations. Collaborate with stakeholders to enhance platform usage and...
2 weeks ago
$85K - $100K *
Join a team that's dedicated to driving customer success for enterprise accounts. You'll manage strategic relationships, ensure satisfaction, and identify growth opportunities while collaborating acro...
1 week ago
Customer Success Manager, Enterprise
$92K - $139K *
Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...
Reposted 5 days ago
Customer Success Manager, Enterprise
$92K - $139K *
Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...
6 days ago
Enterprise Customer Success Program Director
$164K - $266K *
Champion enterprise-wide strategy execution by collaborating with global teams to drive transformation and enhance customer success initiatives, ensuring seamless integration and alignment across func...
1 week ago
Senior Customer Success Manager
$90K - $120K *
Champion client success by managing enterprise accounts, driving retention and growth through strategic partnerships and data-driven insights. Collaborate with stakeholders to enhance employee wellbei...
2 weeks ago
Senior Customer Success Manager
$120K - $170K *
Drive commercial outcomes for enterprise customers, enhancing retention and maximizing revenue growth through strategic engagement and product adoption. Collaborate with stakeholders to deliver measur...
1 week ago
Customer Success Manager, Remote
$100K - $130K *
Optimize customer relationships by driving implementation and adoption of solutions, ensuring value realization and retention. Collaborate cross-functionally to enhance customer success and create adv...
Today
Customer Success Manager, Remote
$100K - $130K *
Champion customer success by driving strategic engagement and implementation, ensuring high adoption and retention. Collaborate with cross-functional teams to deliver value and foster growth for enter...
Today
Customer Success Manager - Digital
$80K - $120K *
Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...
3 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...
3 weeks ago
Customer Success Manager (Hybrid)
$85K - $100K *
Engage with managed services customers to drive retention, renewals, and account health. Act as a trusted advisor, coordinating internal teams and ensuring customer satisfaction while translating serv...
3 weeks ago
Senior Customer Success Manager
$150K - $185K *
Advance your career by driving enterprise customer success and retention, maximizing revenue outcomes, and mentoring junior team members in a fast-paced, outcome-oriented environment. Shape strategy a...
Reposted 2 weeks ago
$95K - $115K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment, f...
1 week ago
$80K - $95K *
Champion customer success by driving adoption and retention for a diverse portfolio. Lead onboarding and training, analyze engagement metrics, and collaborate with teams to enhance user experience and...
1 week ago
$110K - $130K *
Drive customer success by managing relationships, ensuring adoption, and facilitating renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients...
1 week ago
$100K - $120K *
Join a team that's dedicated to empowering customers through technology. You'll manage post-sale relationships, driving onboarding, adoption, and renewals while contributing to scalable systems in a f...
1 week ago
$95K - $115K *
Drive customer success by managing relationships, onboarding, and adoption for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and pr...
1 week ago
$88K - $105K *
Champion customer success by managing post-sale relationships, driving adoption, and ensuring renewals. Collaborate with teams to enhance user experience and contribute to scalable systems in a fast-p...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.