Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$204K - $306K *

Champion cutting-edge AI strategies for customer support, overseeing product management and cross-functional teams to enhance user experiences while driving measurable business outcomes in a fast-pace...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $250K *

Lead the charge in our cybersecurity operations, overseeing teams and strategies to enhance effective security monitoring and incident response while ensuring top-notch service delivery across diverse...

Virginia, USRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Information Technology

$77K - $100K *

Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Oversee the execution of global IT Asset Disposition services, ensuring operational efficiency and high customer satisfaction. Act as the key link between clients and service providers, driving improv...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$158K - $225K *

Grow your career with an influential role in systems engineering and program management. Provide expert guidance throughout the acquisition lifecycle, engaging with diverse teams to ensure successful...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $104K *

Shape the future of product support by driving new product introductions and ensuring service readiness for advanced ion beam technologies. Collaborate with cross-functional teams to enhance customer...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in maintaining critical facilities by overseeing engineering operations, ensuring compliance, and managing staff. Drive excellence in preventive maintenance and emergency response to o...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Grow your career by driving sales and developing strategic relationships within major sectors across the AMER region, ensuring revenue maximization and effective execution of account strategies...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $165K *

Elevate product quality and efficiency by managing BOM updates, analyzing designs, and collaborating with teams to enhance manufacturability and resolve issues throughout the product lifecycle...

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive innovation in electrical infrastructure by identifying and developing cutting-edge technologies. Collaborate across teams to translate scientific advancements into strategic business opportuniti...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Manage day-to-day IT asset disposition service delivery operations, ensuring operational efficiency and customer satisfaction across multiple regions, while driving continuous improvement and effectiv...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by leading cross-functional teams, managing projects, and ensuring customer satisfaction while adhering to global standards and driving continuous improvement for operational excel...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Deliver exceptional post-sales support for automated test products, ensuring customer satisfaction through effective troubleshooting, yield improvement, and technical consultancy. Collaborate with tea...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance customer satisfaction by providing exceptional after-sales support, enhancing production yields, resolving technical issues, and ensuring equipment performance excellence throughout product li...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Manage market operations by overseeing the investment lifecycle, ensuring quality and profitability. Engage in hands-on assessments, drive performance, and lead teams to maximize asset yield while mai...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$134K - $269K *

Contribute to transformative organizational change as a trusted advisor, guiding large-scale initiatives to enhance business outcomes and drive growth through effective change management strategies an...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$134K - $269K *

Advance organizational transformation initiatives by leading change management efforts. Drive client engagement, strategy alignment, and adoption to ensure sustainable business outcomes while mentorin...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$134K - $269K *

Shape your career by leading transformative change initiatives, advising executives, and driving sustainable outcomes in a collaborative consulting environment focused on enterprise performance and gr...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's shaping the future of defense logistics by providing expert product support strategies and lifecycle sustainment solutions for complex systems, ensuring mission success and operatio...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K *

Lead the charge in enhancing IT operations by streamlining onboarding and offboarding processes, managing support tickets, and promoting best practices. Collaborate with teams while providing exceptio...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Drive new business growth and foster client relationships in a competitive IT services landscape. Engage in proactive sales strategies, manage accounts, and deliver tailored MSP solutions to meet clie...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K *

Elevate your career by leading and developing multidisciplinary teams in a dynamic 24x7 healthcare IT environment, ensuring optimal performance and security of critical infrastructure while driving st...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Drive excellence in technical service operations by leading a high-performing team, leveraging automation and AI to enhance customer support in the medical imaging sector while ensuring compliance and...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$93K - $125K *

Lead the charge in managing integrated logistics efforts across military programs, guiding a team of specialists in delivering projects on schedule and within budget while ensuring regulatory complian...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.