Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$100K - $120K *

Optimize production schedules and workflows while ensuring quality and compliance in aerospace manufacturing. Lead a dynamic team to achieve operational excellence and improved efficiency in a fast-pa...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $213K *

Transform the technical consulting landscape by leading a high-performing team that delivers innovative connectivity solutions, ensuring alignment with business objectives and enhancing customer engag...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$135K - $160K *

Join a team that's shaping the future of our platform by driving product strategy and enhancing user experience through innovative solutions, collaboration, and a deep understanding of customer needs...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$88K - $105K *

Grow your career with a dynamic role focused on customer relationship management, strategic account oversight, and supply chain optimization, ensuring exceptional service delivery and driving process...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a team that's focused on driving customer success through strategic account management, enhancing fulfillment processes, and leading initiatives to improve supply chain efficiency and customer sa...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$175K - $225K *

Unlock your potential by leading a dynamic engineering team in the development of innovative products and technologies. Drive research, design, and testing efforts to meet business needs while fosteri...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Champion customer growth by leading a dynamic sales team, driving new business, and fostering long-term relationships. Leverage your expertise to optimize strategies, enhance customer success, and del...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in managing strategic customer accounts across North America, driving growth through relationship building and business development in the wireless and technology sectors. Influence co...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Unlock potential by managing strategic customer accounts across North America. Drive growth through relationship building, business development, and commercial leadership in the cybersecurity and conn...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in managing strategic customer accounts across North America, driving growth through relationship building and business development in the wireless and technology sectors. Influence ou...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Unlock your potential by leading the centralized Engineering, Automation, and Controls organization across multiple manufacturing facilities, driving operational excellence and developing future techn...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform the future of manufacturing technology by leading a centralized Engineering, Automation, and Controls organization. Drive operational excellence and develop the next generation of leaders ac...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $173K *

Drive change across teams by leading Technical Excellence and Escalations, ensuring swift product supportability and risk management. Collaborate with senior engineers to influence product development...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $173K *

Join a team that's driving technical excellence and escalations across global operations. Lead senior experts to influence product and engineering changes, ensuring swift resolution of customer issues...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $120K *

Drive customer support excellence across the Americas, overseeing operations and ensuring superior service delivery while enhancing processes, team development, and cross-functional collaboration to m...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $104K *

Elevate machining operations by leading a skilled team, optimizing processes, and mentoring talent. Drive continuous improvement and ensure quality while troubleshooting complex manufacturing challeng...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$79K - $104K *

Elevate machining operations by leading a skilled team, optimizing processes, and mentoring talent. Drive continuous improvement and ensure quality while troubleshooting complex manufacturing challeng...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$95K - $115K *

Drive successful telecom projects by managing resources, timelines, and budgets. Collaborate with teams and clients to ensure seamless network deployments while maintaining high standards of documenta...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $115K *

Lead the charge in driving sales and customer relationships for Power Systems Product Support, ensuring team productivity and strategic growth in parts and service offerings while minimizing equipment...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $115K *

Shape the future of product support sales by leading a dynamic team, driving customer relationships, and promoting innovative solutions to optimize equipment performance and minimize downtime in your...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in enhancing customer satisfaction by managing a dynamic support team, implementing effective strategies, and collaborating with cross-functional teams to drive continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive the engineering and administration of endpoint management solutions, focusing on SCCM and Windows environments. Collaborate with teams to enhance software deployment, patch management, and secur...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading CRM solution implementations in a dynamic TI consulting firm. Drive projects from sales to delivery, optimize workforce planning, and nurture team leaders while managing...

Montreal, QCIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.