Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$150K - $180K *

Drive enterprise technology strategy and application excellence, fostering partnerships with senior leaders to deliver scalable solutions. Lead teams in SAP ECC and S/4HANA modernization, ensuring ope...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $110K *

Join a team that's dedicated to driving engineering excellence and innovation. Oversee a skilled group of engineers, manage budgets, and ensure timely project completion while fostering collaboration...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $190K *

Drive market operations excellence by overseeing client support, system integrity, and team development. Leverage expertise in trading and clearing to manage complex issues and enhance operational eff...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Take ownership of market operations by providing senior-level support, ensuring system integrity, and mentoring team members while managing complex trading and clearing processes for optimal client se...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Tackle ServiceNow development and configuration in a federal environment. Lead the implementation of the Strategic Portfolio Management module and collaborate with stakeholders to enhance portfolio vi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in designing advanced security systems, collaborating with multidisciplinary teams to deliver high-quality projects. Engage with clients and mentor staff while ensuring sustainable pra...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower efficiency by overseeing day-to-day operations, managing teams, and implementing corporate strategies to ensure seamless production and administration processes across the organization...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate your career by designing and implementing cutting-edge automation systems. This role focuses on developing PLC and MES integrations for a major automotive manufacturer, ensuring seamless produ...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $144K *

Lead operational excellence as an Operations Manager, driving team performance and manufacturing efficiency. Oversee schedules, budgets, and compliance while fostering a culture of continuous improvem...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Advance operational excellence by leading production application support for commercial banking. Drive innovation, streamline processes, and enhance team performance to meet client needs and improve s...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$150K - $180K *

Transform organizational performance by leading IT strategy, enhancing infrastructure, and innovating technology solutions while aligning with divisional objectives and enterprise goals for scalable s...

3 weeks ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $130K *

Partner with us to lead a dynamic sales team, drive growth in the industrial sector, and implement innovative strategies to exceed targets while fostering strong customer relationships across multiple...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $132K *

Partner with us to enhance customer relationships and drive strategic outcomes. As a key leader, you'll collaborate across teams, manage customer agreements, and innovate processes to elevate engageme...

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$159K - $266K *

Lead complex capital projects, ensuring compliance, budget management, and timely delivery through cross-functional collaboration and strategic stakeholder engagement. Drive continuous improvement in...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$117K - $176K *

Transform product development by providing technical leadership in low voltage equipment, guiding multidisciplinary teams to ensure reliable, efficient designs that meet safety and regulatory standard...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Lead the charge in technical leadership for new product development of low voltage equipment, guiding multidisciplinary teams to ensure reliable, efficient designs that meet safety and regulatory stan...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform project management by successfully delivering complex electronic system projects, collaborating with cross-functional teams to meet diverse client needs on time and within budget...

Montreal, QCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Shape the future of DevSecOps by leading technical strategy and delivery excellence across Federal and DoD markets. Collaborate with teams to innovate solutions, drive business development, and mentor...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $180K *

Unlock potential by joining a dynamic engineering team as a Project Technical Manager, overseeing complex capital projects in a regulated pharmaceutical environment while collaborating with various st...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.