Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$85K - $100K *

Lead the charge in managing full lifecycle project execution, ensuring scope, schedule, and budget adherence while fostering strong customer relationships and cross-functional collaboration for succes...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in managing full project lifecycles, ensuring successful execution through effective coordination, negotiation, and communication across teams while maintaining customer satisfaction a...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Solve complex challenges for enterprise insurance customers through integration, troubleshooting, and feature development within our AI operations framework, ensuring impactful and seamless deployment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $195K *

Champion growth by leading complex commercial operations projects, driving sales transformation initiatives, and collaborating across global teams to enhance organizational effectiveness and achieve s...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by leading the Security Suite Product Management team, driving strategy, commercialization, and customer engagement for innovative security solutions. Collaborate cross-functionally t...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Join us to lead technology strategy and innovation, enhancing operations and driving measurable improvements. Collaborate with executives to modernize infrastructure and ensure data security while fos...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Elevate quality standards by leading a dynamic team of inspectors, driving initiatives, and fostering development. Utilize your expertise to enhance processes, ensure compliance, and promote a culture...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in managing medium-to-large projects, ensuring they meet business objectives, timelines, and quality standards while delivering impactful results in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Drive your career with enterprise-level leadership in Field Engineering, Construction Technology, and Data Analytics, ensuring optimal project delivery across diverse divisions with a focus on safety...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$150K - $180K *

Pioneer innovative hardware solutions by leading a skilled engineering team focused on high-speed designs, ensuring optimal performance through collaboration and rigorous testing for advanced connecti...

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$80K - $117K *

Elevate your career by providing essential technical support in construction sealants, collaborating with teams to drive sales growth, and delivering innovative solutions in a dynamic field while over...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock your potential by leading a dynamic tech team, driving innovation, and optimizing project delivery. Collaborate across departments to align business goals with technical solutions while fosteri...

Montreal, QCIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$150K - $180K *

Drive enterprise technology strategy and application excellence, fostering partnerships with senior leaders to deliver scalable solutions. Lead teams in SAP ECC and S/4HANA modernization, ensuring ope...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $110K *

Join a team that's dedicated to driving engineering excellence and innovation. Oversee a skilled group of engineers, manage budgets, and ensure timely project completion while fostering collaboration...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $190K *

Drive market operations excellence by overseeing client support, system integrity, and team development. Leverage expertise in trading and clearing to manage complex issues and enhance operational eff...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Take ownership of market operations by providing senior-level support, ensuring system integrity, and mentoring team members while managing complex trading and clearing processes for optimal client se...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Tackle ServiceNow development and configuration in a federal environment. Lead the implementation of the Strategic Portfolio Management module and collaborate with stakeholders to enhance portfolio vi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in designing advanced security systems, collaborating with multidisciplinary teams to deliver high-quality projects. Engage with clients and mentor staff while ensuring sustainable pra...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower efficiency by overseeing day-to-day operations, managing teams, and implementing corporate strategies to ensure seamless production and administration processes across the organization...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate your career by designing and implementing cutting-edge automation systems. This role focuses on developing PLC and MES integrations for a major automotive manufacturer, ensuring seamless produ...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $144K *

Lead operational excellence as an Operations Manager, driving team performance and manufacturing efficiency. Oversee schedules, budgets, and compliance while fostering a culture of continuous improvem...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.