Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Elevate your career by leveraging your expertise in Front-End and Back-End technologies. In this pivotal role, you'll steer project delivery, mentor teams, and establish technology standards that driv...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in optimizing customer service across diverse manufacturing sites, ensuring high-quality experiences and strategic alignment with sales and operations while fostering a collaborative...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Drive your career with a leadership role that shapes customer service strategy, enhances team performance, and fosters exceptional client relationships while improving operational efficiency and satis...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Champion fleet operational excellence by leading strategy, asset management, and compliance initiatives across multi-location service environments, ensuring optimal performance and cost efficiency for...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$153K - $249K *

Lead strategic sales and service initiatives to drive customer retention and revenue growth while overseeing operations and managing high-performance teams in a dynamic, remote work environment...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Empower a high-performing Customer Care team by driving operational excellence, fostering strong customer relationships, and utilizing data for continuous improvement. Collaborate cross-functionally t...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Lead the customer solutions center, optimizing operations and fostering relationships to drive success. Ensure seamless communication, enhance customer satisfaction, and implement strategic initiative...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Take ownership of operations across multiple logistics facilities, ensuring high service quality and profitability. Lead strategic initiatives, manage budgets, and drive a culture of safety, inclusion...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$72K - $110K *

Empower the supply chain by ensuring efficient, timely deliveries while leading a focused team and leveraging analytics for continuous improvement and resource optimization...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$171K - $256K *

Transform customer engagement as you create and execute strategic account plans that enhance relationships, drive revenue growth, and meet client needs. Collaborate cross-functionally, advocate for cu...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $135K *

Pioneer in customer success initiatives to enhance retention and growth for a portfolio of municipal clients in parking and mobility. Drive strategic relationships and operational performance in a lea...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Take ownership of regional business development initiatives, driving sales and expanding client relationships within pharmaceutical and biotech sectors. Collaborate with teams to optimize strategies a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $138K *

Transform customer experiences by leading innovative strategies, enhancing satisfaction through data-driven insights, and championing a culture of service excellence. Drive continuous improvement init...

Markham, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Lead the charge in enhancing customer experience by developing and executing integrated programs. Drive continuous improvement initiatives and oversee cross-functional teams to deliver exceptional ser...

Ottawa, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Optimize retail operations for a high-traffic sports and entertainment venue. Lead staff hiring, enhance customer experience, and manage financial performance while ensuring compliance with all regula...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Lead the transformation of customer experience by unifying teams, developing strategies, and managing high-stakes client interactions. Drive product collaboration and operational excellence through in...

5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$75K - $95K *

Empower a compassionate team focused on delivering exceptional resident care through effective admissions processes, relationship management, and collaboration with healthcare facilities to enhance ce...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $95K *

Transform customer experiences by leading a dynamic service team, driving performance standards, and implementing innovative solutions to enhance satisfaction and loyalty across all operations...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$145K - $155K *

Champion operational excellence by driving compliance and financial performance while developing strong regional teams and client relationships that enhance customer satisfaction and employee retentio...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$130K - $196K *

Optimize operational efficiency by leading a high-performing team in a dynamic distribution facility, focusing on production, quality control, and strategic resource management to drive business succe...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $120K *

Drive sales and occupancy by developing relationships with community agencies, managing referrals, and collaborating with clinical teams to ensure effective resident placement. Achieve occupancy goals...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Join a team that's responsible for managing complex real estate transactions, leading negotiations, and strategically advising clients. This role involves coordinating multiple stakeholders to optimiz...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.