Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$168K - $231K *

Champion complex, multi-stakeholder enterprise implementations, ensuring strategic alignment and optimal delivery alongside GSI partners, while designing scalable frameworks and methodologies for succ...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $231K *

Lead the design and governance of complex enterprise delivery models, overseeing high-impact implementations alongside Global System Integrator partners, while driving strategic sales, methodology dev...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$220K - $270K *

Unlock potential by leading HCP marketing strategies for COMP360, driving integrated campaigns that enhance stakeholder engagement and ensure compliance. Collaborate across teams to prepare for commer...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$187K - $213K *

Transform client support operations by leading a dedicated management team to deliver exceptional service and guidance for enterprise partners. Drive innovation and operational excellence while enhanc...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$92K - $138K *

Transform partner relationships into streamlined sales strategies, driving measurable revenue impact across AMER and LATAM. As a leader, you'll coach a team while directly engaging with key partners t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $115K *

Empower customer success by managing complex accounts and driving value through data-driven insights. Lead executive-level discussions while mitigating risks to ensure client satisfaction and boost pr...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $130K *

Lead the charge in expanding partner sales initiatives across AMER and LATAM, driving pipeline growth and revenue through strategic partnerships. You'll coach a team, engage with key stakeholders, and...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $145K *

Drive partner sales across AMER and LATAM, leading a team of four to maximize revenue through strategic partnerships and collaboration with senior stakeholders in a fast-paced, B2B SaaS environment...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Drive Customer Success by managing Mid-Market accounts, enhancing adoption, and fostering relationships to ensure retention, demonstrated ROI, and strategic growth through effective account management...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$210K - $260K *

Lead the charge in delivering exceptional end user IT services across the US and UK. Develop and optimize scalable service models to enhance user experience, ensuring alignment with business goals and...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $85K *

Empower clients by ensuring exceptional service in a dynamic market. You will manage operations, client relations, and staff to deliver outstanding lunch experiences across multiple sites while drivin...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $90K *

Shape the future of client success by managing operations in the NYC market, ensuring exceptional service delivery, overseeing staff, and launching new accounts. Collaborate to enhance client relation...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$212K - $292K *

Take ownership of a strategic leadership role, shaping intelligence and analytics for Patent Licensing, enhancing data-driven decisions and fostering collaboration across legal and finance teams in su...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$180K - $205K *

Transform the landscape of digital health by leading clinical studies and ensuring quality in AI-enabled medical device products throughout their lifecycle...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Grow your career with an impactful role driving customer success, building strategic relationships, managing account interactions, and leveraging insights to enhance client satisfaction and achieve bu...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Reimagine client engagement as you lead custodial services and manage profit and loss. Drive operational excellence, foster team development, and ensure safety compliance while cultivating strong clie...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$131K - $142K *

Shape the future of customer success by steering complex challenges, driving technical solutions, and advocating for client needs in an innovative environment focused on strategic outcomes and busines...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Lead the charge in transforming customer success through strategic leadership, scalable processes, and a focus on retaining and growing client relationships. Collaborate with cross-functional teams to...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Unlock potential by championing public sector customers, driving strategic learning solutions through the Docebo platform. You'll foster partnerships, maximize product adoption, and navigate complex c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$94K - $102K *

Join a dynamic team to support top enterprise clients, ensuring retention and adoption of our solutions. Collaborate with various internal teams while driving customer satisfaction through strategic g...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $120K *

Unlock customer success by driving retention and feature adoption with top-tier clients. Collaborate with cross-functional teams to deliver strategic solutions and foster strong relationships, ensurin...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $120K *

Empower clients by guiding enterprise customers through product adoption and success strategies. Drive renewals, retention, and advocacy while collaborating with cross-functional teams to deliver exce...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $160K *

Seek to lead and develop a high-performing Level I service delivery team, focusing on operational excellence, client support experience, and continuous improvement within a collaborative cross-functio...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $200K *

Shape the future of customer engagement by onboarding and guiding clients through their journey, ensuring success and loyalty through strategic insights and strong relationships. Collaborate cross-fun...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.