Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $130K *

Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $185K *

Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Transform client engagement with tailored solutions, drive retention, and build lasting relationships that ensure customer success and revenue growth. Leverage your expertise to advocate for customer...

Virginia, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$56K - $133K *

Champion customer success by building strong relationships and driving engagement in the hockey market. Leverage sport science expertise to enhance client experiences and ensure value realization acro...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$49K - $117K *

Champion customer success by onboarding and supporting professional soccer accounts, enhancing performance through data integration and strategic insights, while driving client retention and expansion...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's focused on enhancing client partnerships by driving value and revenue growth. Build strong relationships, leverage insights, and guide clients to achieve strategic outcomes in a dyn...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Engage with clients to drive revenue growth by aligning technology with business goals. Build impactful relationships with key decision-makers and optimize product adoption while managing trust and co...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Transform your career by leading clinical services that enhance lives. Oversee operations, support staff development, and implement trauma-informed care to drive positive outcomes for individuals with...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a mission-driven team as a Clinical Director, leading clinical services and fostering a culture of trauma-informed care while enhancing staff development and program effectiveness for individuals...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Lead the charge in optimizing sales operations by driving strategic initiatives, enhancing productivity, and fostering cross-functional collaboration to achieve commercial excellence and align with bu...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $120K *

Lead the charge in enhancing customer success within healthcare organizations, fostering loyalty through strategic relationships and innovative solutions while managing multiple priorities and demonst...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$183K - $231K *

Champion the partner enablement journey by transforming new partners into self-sufficient allies. Collaborate cross-functionally to ensure operational readiness and long-term success, enhancing partne...

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$95K - $105K *

Unlock potential by leading the design and delivery of impactful training programs for Client Success teams. Collaborate with leadership to enhance engagement and drive results through innovative lear...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$133K - $190K *

Shape the future of customer outcomes by driving strategy, operations, and cross-functional initiatives. Collaborate closely with leadership to enhance engagement models and ensure organizational succ...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$194K - $262K *

Champion strategic initiatives by architecting and executing complex programs. Lead cross-functional teams to deliver high-impact results, leveraging AI for enhanced decision-making and operational ex...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K *

Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Champion customer success by guiding law firms through onboarding, enhancing engagement, and leveraging insights to drive value and loyalty. Collaborate with cross-functional teams to ensure measurabl...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by guiding law firms through onboarding, enhancing engagement, and leveraging data insights to ensure satisfaction and loyalty. Collaborate cross-functionally to deliver measura...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$111K - $167K *

Elevate customer success by owning strategic relationships and technical solutions. Drive adoption and outcomes for a portfolio of accounts, collaborating across teams to ensure seamless implementatio...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.