Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$110K - $130K *
Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...
4 days ago
Sr. Manager, Customer Success - Day-2 Operations
$160K - $185K *
Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...
6 days ago
$87K - $110K *
Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...
2 weeks ago
Customer Success Manager, Virginia
$88K - $105K *
Transform client engagement with tailored solutions, drive retention, and build lasting relationships that ensure customer success and revenue growth. Leverage your expertise to advocate for customer...
4 weeks ago
Customer Success Account Manager
$95K - $115K *
Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...
1 week ago
$56K - $133K *
Champion customer success by building strong relationships and driving engagement in the hockey market. Leverage sport science expertise to enhance client experiences and ensure value realization acro...
2 weeks ago
$49K - $117K *
Champion customer success by onboarding and supporting professional soccer accounts, enhancing performance through data integration and strategic insights, while driving client retention and expansion...
3 weeks ago
Customer Success Manager - US (West Coast )
$100K - $120K *
Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...
Reposted 1 week ago
$110K - $130K *
Join a team that's focused on enhancing client partnerships by driving value and revenue growth. Build strong relationships, leverage insights, and guide clients to achieve strategic outcomes in a dyn...
Reposted 3 weeks ago
$110K - $130K *
Engage with clients to drive revenue growth by aligning technology with business goals. Build impactful relationships with key decision-makers and optimize product adoption while managing trust and co...
Reposted 3 weeks ago
$80K - $95K *
Transform your career by leading clinical services that enhance lives. Oversee operations, support staff development, and implement trauma-informed care to drive positive outcomes for individuals with...
3 weeks ago
$110K - $130K *
Join a mission-driven team as a Clinical Director, leading clinical services and fostering a culture of trauma-informed care while enhancing staff development and program effectiveness for individuals...
3 weeks ago
Senior Director, Sales Operations
$130K - $160K *
Lead the charge in optimizing sales operations by driving strategic initiatives, enhancing productivity, and fostering cross-functional collaboration to achieve commercial excellence and align with bu...
4 days ago
Customer Success Manager - Market Insights
$70K - $120K *
Lead the charge in enhancing customer success within healthcare organizations, fostering loyalty through strategic relationships and innovative solutions while managing multiple priorities and demonst...
4 weeks ago
Sr. Partner Onboarding & Success Manager
$183K - $231K *
Champion the partner enablement journey by transforming new partners into self-sufficient allies. Collaborate cross-functionally to ensure operational readiness and long-term success, enhancing partne...
4 days ago
Client Success Enablement Manager
$95K - $105K *
Unlock potential by leading the design and delivery of impactful training programs for Client Success teams. Collaborate with leadership to enhance engagement and drive results through innovative lear...
Today
Head of Customer Outcomes Strategy & Operations
$133K - $190K *
Shape the future of customer outcomes by driving strategy, operations, and cross-functional initiatives. Collaborate closely with leadership to enhance engagement models and ensure organizational succ...
2 weeks ago
Principal Program Manager: Customer Success
$194K - $262K *
Champion strategic initiatives by architecting and executing complex programs. Lead cross-functional teams to deliver high-impact results, leveraging AI for enhanced decision-making and operational ex...
1 week ago
Senior Digital Program Manager
$92K - $136K *
Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...
1 week ago
$85K *
Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...
2 weeks ago
Senior Customer Success Manager
$100K - $120K *
Champion customer success by guiding law firms through onboarding, enhancing engagement, and leveraging insights to drive value and loyalty. Collaborate with cross-functional teams to ensure measurabl...
2 weeks ago
Senior Customer Success Manager
$100K - $120K *
Drive customer success by guiding law firms through onboarding, enhancing engagement, and leveraging data insights to ensure satisfaction and loyalty. Collaborate cross-functionally to deliver measura...
2 weeks ago
Strategic Customer Success Manager, Exteriors
$111K - $167K *
Elevate customer success by owning strategic relationships and technical solutions. Drive adoption and outcomes for a portfolio of accounts, collaborating across teams to ensure seamless implementatio...
Today
$150K - $180K *
Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...
Reposted 3 weeks ago
$150K - $180K *
Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...
3 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.