Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$75K - $126K *

Lead the charge in driving customer success through strategic engagements, retention efforts, and enhancing customer value. Collaborate with clients to ensure the adoption and optimal use of solutions...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $160K *

Pioneer a transformative customer experience by managing the complete lifecycle, ensuring seamless integration of technology in the defense sector while driving strategic growth and measurable ROI for...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$70K - $95K *

Lead the charge in enhancing customer satisfaction and adoption of apex solutions by engaging with C-level executives, identifying opportunities, and advocating for clients’ needs to ensure maximum va...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Advance customer success by leading Tier 2 financial services accounts, driving product adoption and fostering strong stakeholder relationships to meet business objectives and enhance value realizatio...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $131K *

Reimagine customer success through expert management and strategic optimization of creator-led advertising campaigns, ensuring excellence in project execution and measurable outcomes for brand partner...

6 days ago

  •   Less than 5 years exp.  •   Media

$75K - $131K *

Inspire seamless integration of advertising campaigns by driving collaboration, optimizing strategies, and ensuring brand success in the creator economy through expert project management and data-driv...

6 days ago

  •   Less than 5 years exp.  •   Media

$70K - $95K *

Engage with clients to optimize their use of our AI-powered products, driving their success in compliance. Provide onboarding support, manage custom projects, and act as a trusted advisor while foster...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead the development of strategic marketing plans, guiding clients through best practices and insightful analytics to achieve their objectives while managing a team and budget effectively...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Unlock potential by providing strategic leadership in interactive marketing, guiding clients through effective, data-driven strategies. Cultivate relationships and drive results through collaboration...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $150K *

Oversee the post-sales lifecycle of CIQ Planning as a Senior Customer Success Manager, facilitating implementation, driving adoption, and enhancing revenue impact by influencing cross-functional teams...

Today

  •   5 - 7 years exp.  •   Business Services

$85K - $105K *

Drive customer success by delivering strategic guidance and collaborating with teams to enhance product adoption, resolve issues, and ensure high client satisfaction in a dynamic, solution-oriented ro...

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$82K - $137K *

Join our team to enhance customer relationships and drive user engagement. As a key player, you'll ensure clients achieve maximum value from our solutions, fostering satisfaction and retention through...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Support healthcare clients in maximizing platform value through strategic partnerships, proactive engagement, and driving user adoption. Foster cross-functional collaboration while managing account he...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Drive customer success by ensuring seamless onboarding and support, fostering strong relationships with key accounts, and enhancing utilization of Menu solutions to promote retention and growth across...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $110K *

Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$85K - $105K *

Unlock the potential of our clients by driving successful outcomes, ensuring product adoption, and advocating for their needs. Collaborate with various teams to enhance customer experiences and foster...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$175K - $225K *

Transform the future of customer support by leading a major integration, innovating processes, and building a high-performing team to enhance service delivery across North America...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $100K *

Transform customer success outcomes by designing and delivering targeted enablement programs. Collaborate with cross-functional teams to elevate competencies and ensure effective product adoption and...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock transformative client experiences by leading enterprise CX insights and strategy, turning data into actionable insights that drive decision-making and improve outcomes across the organization...

Waterloo, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $120K *

Engage with customers as a trusted advisor in AI-driven business transformation, ensuring adoption, value realization, and satisfaction through collaboration with executives, AI specialists, and inter...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Transform customer success as a strategic partner, driving adoption, optimizing product integration, and delivering measurable value to enterprise clients through technical strategy and collaboration...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead a dynamic Customer Success team to enhance post-sale value, drive customer satisfaction, and establish operational excellence while collaborating cross-functionally to ensure effective engagement...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Help us drive customer success by building relationships and guiding clients through onboarding and training. Your insights will shape our product strategies while ensuring clients maximize their soft...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $180K *

Lead a customer support transformation that enhances onboarding, streamlines operations, and delivers outstanding service across customer tiers. Drive strategic initiatives to optimize efficiency and...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.