Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$164K - $208K *

Unlock potential by leading customer success initiatives with expertise in Splunk Cloud and Enterprise. Drive strategic solutions, engage with account teams, and ensure impactful outcomes for customer...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $110K *

Own the growth and success of client accounts within a fast-paced healthcare SaaS team. Drive customer onboarding, adoption, and renewals by building strong stakeholder relationships and leveraging AI...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Join a team that empowers customers through technical support and innovative solutions. Collaborate across functions to ensure optimal platform deployment, driving customer success and maximizing valu...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $195K *

Lead the charge in advancing customer experience operations through defining, building, and optimizing a comprehensive service delivery framework for hyperscale customers, driving excellence and insig...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by managing large energy client relationships and leading end-to-end solutions. Drive growth and satisfaction through strategic alignment and expert consultation in AI applications wh...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Unlock your potential by leading key client engagements and driving transformative solutions in the Energy sector, while collaborating with teams to foster innovation and growth through strategic AI a...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Optimize client relationships and drive growth by strategically managing a portfolio of accounts. Identify expansion opportunities and implement innovative solutions to enhance client success through...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $175K *

Play a key role in driving customer success by managing relationships, enhancing platform adoption, and maximizing revenue for telco clients. Leverage your expertise to strategically guide clients and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $225K *

Lead the transformation of our Customer Success organization, driving measurable outcomes for enterprise clients. Collaborate with cross-functional teams to enhance customer value, ensuring strategic...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to maximizing customer satisfaction and retention through proactive relationship management, tailored security guidance, and performance monitoring while collaborating acr...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $175K *

Lead and innovate strategies for Client Success and Technical Account Management. Mentor teams to enhance client retention and satisfaction while improving processes and collaboration across functions...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with strategic accounts to drive success through the entire customer lifecycle. Own renewals, foster key stakeholder relationships, and build efficient processes to scale Customer Success in a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of customer success by owning strategic accounts and driving their growth. Lead renewals, engage stakeholders, and optimize processes to enhance customer experience and advocacy in a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Grow your career with an innovative content marketing strategy that elevates AI-driven narratives and amplifies engagement. You will rebuild and lead a dynamic content team, driving brand recognition...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Unlock potential by redefining the content marketing strategy for an AI-first e-commerce platform, enhancing customer engagement and establishing brand authority across multiple channels while oversee...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Unlock potential by driving customer success through post-sale management and tailored ROI strategies, ensuring seamless collaboration with multiple stakeholders while building an impactful Customer S...

Today

  •   Less than 5 years exp.  •   Business Services

$190K - $225K *

Drive customer retention and value through strategic leadership in Customer Success. Lead the design of scalable processes and build high-performing teams to optimize outcomes and foster growth across...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$190K - $225K *

Drive customer success excellence by leading a high-performing team focused on retention, growth, and strategic initiatives in a fast-paced, high-growth SaaS environment. Cultivate relationships that...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $225K *

Elevate customer success by leading and scaling a high-performing team to enhance retention, drive revenue growth, and ensure exceptional customer experiences in a high-growth SaaS environment...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive customer success for a leading AI Cloud platform by building and leading a high-performing team. Own customer relationships, optimize service delivery, and enhance customer value through engagem...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Accelerate growth as a strategic leader in B2B telehealth, owning the commercial engine for new business acquisition, customer retention, and revenue operations, while driving scalable commercializati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Empower healthcare transformation by cultivating robust provider partnerships. Drive patient engagement at scale and enhance clinical workflows, ensuring streamlined communication and improved outcome...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $265K *

Drive AI adoption as a trusted partner guiding enterprise customers through their journey with Claude's solutions, optimizing usage, presenting innovative ideas, and developing strategic relationships...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the charge in optimizing commercial operations, driving sales success, and enhancing customer experiences. Collaborate across functions to develop strategic marketing initiatives, manage CRM, and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.