Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Senior Manager, Customer Success Applications
$156K - $234K *
Join a dynamic team to lead the development of AI-driven customer success platforms, enhancing post-sale experiences through innovative technology and automation, while collaborating closely with engi...
Reposted 3 weeks ago
$90K - $100K *
Join a dynamic team as a strategic Customer Success Manager to drive customer value, enhance product adoption, and ensure portfolio retention across key accounts while collaborating with executives to...
1 week ago
Customer Success Manager - West Coast Region
$75K - $90K *
Join a team that's dedicated to enhancing customer success by managing relationships, driving revenue growth, and ensuring exceptional service for K-12 education clients. Collaborate across department...
5 days ago
$88K - $105K *
Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...
1 week ago
$90K - $110K *
Engage with clients to enhance their advertising success through strategic guidance and support. Collaborate closely with internal teams to optimize product experiences and drive performance, ensuring...
1 week ago
$90K - $110K *
Advance your career by managing client relationships and driving success with programmatic advertising. Collaborate with top brands to optimize their campaigns and enhance their experience with innova...
1 week ago
$130K - $230K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll collaborate with clients and product teams to ensure optimal use of analytics solutions, driving value an...
3 weeks ago
Sr. Customer Success Manager, Solutions
$100K - $170K *
Lead customer success initiatives by driving AI adoption and deployment across enterprise workflows. Collaborate with cross-functional teams to ensure measurable value and enhance operational efficien...
1 week ago
$115K - $130K *
Transform customer relationships by owning onboarding, adoption, and renewals for diverse accounts. Collaborate cross-functionally to enhance product integration and drive customer success, ensuring h...
1 week ago
$115K - $130K *
Partner with us to drive customer success through onboarding, adoption, and renewals. Engage with diverse accounts, collaborate with product teams, and shape our customer success function in a dynamic...
1 week ago
$115K - $130K *
Champion customer success by managing accounts from onboarding to renewal. Collaborate with marketing and product teams to enhance customer experience and drive adoption, ensuring strong relationships...
1 week ago
$115K - $130K *
Join a dynamic team as you manage customer accounts, driving onboarding, adoption, and renewals. Collaborate cross-functionally to enhance customer success and influence product development while ensu...
1 week ago
$110K - $130K *
Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...
Reposted 3 weeks ago
$189K - $222K *
Champion client success by leading post-sale operations, ensuring seamless onboarding, delivery, and retention. Drive growth through strategic account management and operational excellence while foste...
1 week ago
$80K - $90K *
Optimize client success by managing a diverse portfolio, leading teams, and aligning strategies with client goals. Drive results through effective project management and relationship building across v...
3 weeks ago
$110K - $130K *
Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...
1 week ago
$110K - $130K *
Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...
1 week ago
$75K - $95K *
Transform customer experiences by leading onboarding, relationship management, and advocacy efforts. Drive success through data insights and proactive engagement, ensuring alignment with educational g...
6 days ago
$71K - $120K *
Grow your career with a Strategic Partner Manager role, leading strategic partnerships with SMB restaurant clients. Drive business growth, optimize performance, and influence cross-functional teams to...
Reposted 3 weeks ago
Director, CRM - Email, SMS & Retention Marketing
$110K - $130K *
Transform customer engagement by owning and optimizing retention strategies, lifecycle journeys, and multi-channel communications. Lead a team to enhance patient satisfaction and drive measurable resu...
Reposted 2 days ago
$80K - $90K *
Drive customer success and satisfaction by managing post-sale relationships, ensuring effective onboarding and maximizing value from our platform while collaborating with various stakeholders for opti...
Reposted 3 weeks ago
$110K - $130K *
Empower customers by driving financial outcomes and enhancing adoption strategies. You'll lead account health, identify automation opportunities, and collaborate with cross-functional teams to shape s...
3 weeks ago
$80K - $95K *
Drive client success by managing strategic accounts, fostering relationships, and ensuring value delivery. Collaborate with teams to enhance client experience and contribute to growth while shaping th...
3 weeks ago
Senior Customer Success Manager, Commercial
$120K - $150K *
Pioneer customer success strategies for Mid-Market clients, driving adoption and retention across our platform. Collaborate with cross-functional teams to enhance customer experiences and advocate for...
5 days ago
$160K - $200K *
Champion client success by leading support operations for financial institutions. Drive team performance, enhance client satisfaction, and ensure seamless platform operations through effective communi...
2 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.