Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Supply Chain Strategy
$195K - $215K *
Elevate your career by leading supply chain strategy and transformation initiatives. Drive analytics, project management, and cross-functional collaboration to enhance service levels and operational e...
4 weeks ago
$75K - $105K *
Elevate client relationships by managing commercial insurance accounts, ensuring accuracy in coverage, and delivering exceptional service. Leverage your expertise to support Producers and foster long...
2 weeks ago
Program Director, Employee Relations
$121K - $190K *
Reimagine employee relations by building a robust ER model while leading complex investigations. Collaborate with HR and business leaders to enhance processes, drive consistency, and foster a supporti...
2 weeks ago
Program Director, Employee Relations
$121K - $190K *
Transform employee relations by building a robust ER model, leading complex investigations, and empowering HR teams. Drive strategic initiatives while managing sensitive employee matters to create eff...
2 weeks ago
Sales Manager - AutoStore Solutions (French & English)
$100K - $120K *
Grow your career with a dynamic role focused on leading AutoStore project sales, managing client relationships, and ensuring project success through robust sales processes and strategies. Drive growth...
Reposted 2 weeks ago
Regional General Manager West Region, RTE
$125K - $150K *
Manage multi-site operations with P&L responsibility, driving growth and customer satisfaction. Lead diverse teams across sales, manufacturing, and logistics while fostering a culture of continuous im...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Lead multi-site operations with P&L responsibility, driving growth and customer satisfaction while fostering a positive work environment and continuous improvement across all functions...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Lead the charge in managing multiple sites with P&L responsibility, driving growth and operational excellence while fostering a positive work environment and customer-centric culture across all functi...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Oversee multi-site operations with P&L responsibility, driving strategic direction and continuous improvement across sales, manufacturing, and HR to achieve business objectives and enhance customer sa...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Champion operational excellence by leading multiple sites, driving growth, and enhancing customer satisfaction while fostering a positive work environment and ensuring safety and quality standards are...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Join a team that's driving growth and excellence across multiple sites, overseeing P&L responsibilities while leading diverse functions. Foster a culture of continuous improvement and customer-centric...
2 days ago
Regional General Manager West Region, RTE
$125K - $150K *
Lead multi-site operations with P&L responsibility, driving growth and customer satisfaction while fostering a positive work environment and continuous improvement across all functions...
2 days ago
Service Director, Employee Benefits - Small Group
$195K *
Lead the charge in developing and executing service strategies that drive growth, enhance client satisfaction, and optimize operational efficiency while mentoring a high-performing team in a dynamic...
2 days ago
$150K - $180K *
Join a team that's driving operational excellence across multiple manufacturing sites. Lead strategic initiatives in a custom-engineered environment, enhancing efficiency and profitability while overs...
1 week ago
$90K - $140K *
Lead the charge in cultivating client partnerships by leveraging strategic insights and creative solutions. Drive accountability within the team and ensure exceptional service delivery, profitability...
Reposted yesterday
$90K - $140K *
Inspire client relationships and team collaboration to drive strategic insights and enhance campaign results while overseeing project delivery, profitability, and business growth in a dynamic environm...
Reposted 2 weeks ago
Account Manager , Operations | Facility Services
$80K - $85K *
Lead the charge in operational excellence by managing multiple client sites, ensuring high service quality, and fostering strong relationships. Drive client satisfaction and retention while overseeing...
2 days ago
$80K - $95K *
Lead the charge in transforming leads into committed athletes by managing rapid follow-ups and nurturing relationships. Drive appointment scheduling and ensure a seamless experience across both locati...
4 days ago
$80K - $95K *
Accelerate growth by nurturing leads into committed athletes. Drive engagement through rapid responses and consistent follow-ups, ensuring a seamless transition from inquiry to appointment across two...
4 days ago
Director, Commerce/Retail Media (Amazon)
$125K - $150K *
Champion the growth and satisfaction of key accounts by leading innovative Commerce marketing strategies, optimizing campaigns across platforms like Amazon, and fostering strong client relationships w...
4 days ago
Director, Commerce/Retail Media (Amazon)
$125K - $150K *
Develop high-impact Commerce marketing strategies by leading a team to drive client growth, manage key accounts, and optimize campaigns across platforms like Amazon. Ensure client satisfaction and for...
Reposted 4 days ago
Director, Commerce/Retail Media (Amazon)
$150K - $180K *
Shape the future of Commerce marketing by leading client strategies and overseeing innovative search solutions. Drive growth through key account management while fostering team development and strong...
Reposted 4 days ago
Director, Commerce/Retail Media (Amazon)
$125K - $150K *
Grow your career with a leadership role focused on strategic account management, driving innovative Commerce marketing solutions, and fostering client relationships while leading a talented team in a...
4 days ago
Director, Commerce/Retail Media (Amazon)
$150K - $180K *
Champion the growth and satisfaction of key accounts by leading innovative Commerce marketing strategies. Drive team performance in optimizing search solutions across platforms like Amazon, ensuring c...
4 days ago
Director, Commerce/Retail Media (Amazon)
$130K - $160K *
Drive growth and satisfaction by leading key account strategies in Commerce marketing. Oversee innovative search solutions, manage client relationships, and guide a talented team to achieve business o...
4 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.