Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$75K - $100K *

Engage with customers to drive sales growth of key industrial products through proactive outreach and relationship management, focusing on efficient communication and strategic support within a collab...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$240K - $270K *

Develop high-value partnerships as a leader in client management. Drive growth by leveraging data insights and strategic guidance, while collaborating cross-functionally to optimize client outcomes an...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Advance integrated care and wellbeing for residents by supervising nursing staff, ensuring quality clinical services, and fostering strong communication with families. Drive compliance and implement b...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $180K *

Elevate your career by leading a high-performing enterprise sales team focused on acquiring new clients in a complex environment. Drive strategic planning and relationship building while cultivating a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Drive large-scale customer implementations from contract to delivery, ensuring high satisfaction through effective project management, risk assessment, and stakeholder engagement while adhering to est...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$199K - $246K *

Engage with key media outlets as a seasoned PR professional, driving earned media strategies and managing high-visibility narratives. Collaborate closely with executives to enhance brand presence and...

3 days ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Shape the future of global logistics by leading end-to-end operations in a rapidly growing technology environment, focusing on scalable infrastructure, compliance, and international shipping excellenc...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $180K *

Shape the future of operational excellence by leading strategies that enhance efficiency, drive cost optimization, and support cross-functional collaboration in a regulated industry, ensuring complian...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Develop and lead sales strategies to meet profit goals in a dynamic region, engaging a high-performing team to drive customer satisfaction and revenue growth while implementing effective marketing ini...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $120K *

Drive sales success by leading a dedicated team to achieve profitability goals. Cultivate strategic customer relationships and develop innovative sales initiatives while analyzing market trends to max...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Empower growth by leading the evolution of WMS and TMS platforms. Collaborate with diverse teams to ensure scalable, reliable transportation and fulfillment capabilities across a dynamic automation-en...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Transportation

$105K - $115K *

Drive measurable sales strategies that enhance customer experiences and community engagement. Lead the sales team by managing processes and initiatives that promote appointments, retention, and custom...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Take ownership of marketing strategy for key client relationships, driving growth through tailored roadmaps and strategic leadership. Operate as a senior voice, collaborating with senior executives an...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$112K - $169K *

Join a dynamic logistics team to drive operational excellence and financial performance across facilities, ensuring customer satisfaction while promoting a culture of safety and continuous improvement...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$130K - $180K *

Lead the charge in shaping national payer strategies, securing reimbursement, and building relationships with key stakeholders in the healthcare sector. Drive market access for innovative medical tech...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $223K *

Join a team that's shaping the future of power operations by leading key business units to achieve safety and financial goals, while mentoring talent and driving market growth in a dynamic environment...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$175K - $500K+*

Lead the charge in driving growth across Middle East & Africa, managing full-cycle deal processes, and developing strategic accounts. Own bookings and build relationships to enhance Apex's presence in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Transform market access for a leading Hyaluronic Acid product portfolio by executing strategies that secure payer coverage and reimbursement. Collaborate cross-functionally to drive long-term payer re...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Lead the charge in empowering advisors through effective onboarding and service execution, ensuring operational stability and exceptional advisor experiences across a complex technology ecosystem. Dri...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $257K *

Join a dynamic team to lead consulting initiatives for financial institutions, leveraging analytics and strategy to enhance profitability and growth, while fostering collaboration and innovation in a...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$197K - $344K *

Advance your career by owning the product vision for a transformative agent-centric contact center platform. Lead strategic initiatives, drive innovation, and ensure competitive success in an impactfu...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Drive high-impact manufacturing operations by leading diverse teams and optimizing processes across multiple facilities to ensure excellence and efficiency in production for cutting-edge technologies...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $261K *

Drive strategic growth as a key partner to leadership, leading high-impact initiatives and managing data analyst teams to enhance business operations and profitability in a fast-paced, technology-focu...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Join our team to drive sales of cutting-edge CNC solutions, applying your expertise in engineering and the manufacturing sector. Engage with clients, provide technical support, and lead efforts to enh...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Shape the operational technology landscape by driving strategic initiatives, leveraging emerging technologies, and fostering cross-functional collaboration to achieve operational excellence and innova...

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.