Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $200K *

Join a team that's dedicated to enhancing public transit through strategic partner relationships. Drive impactful outcomes by managing high-value accounts and leveraging data for growth in a collabora...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $200K *

Elevate partnerships by managing high-value client relationships and driving strategic decisions that lead to service growth and revenue generation. Collaborate with senior stakeholders to enhance pub...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Transform event production services by leading operational excellence and client partnerships. Drive continuous improvement and innovation while ensuring optimal financial performance and high client...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in financial leadership by overseeing accounting operations, enhancing cash management, and driving internal controls. Partner with executives to ensure compliance and optimize process...

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $140K *

Join a dynamic team and lead the quality management efforts to enhance processes and ensure compliance with ISO 9001:2015. Drive continuous improvement while collaborating with departments to foster a...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's redefining direct-to-consumer sales strategy in the insurance sector. Lead initiatives to enhance digital performance, profitability, and customer experience while collaborating acr...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of commercial loan servicing by providing strategic leadership, enhancing operational efficiencies, and fostering a high-performance culture that supports regulatory compliance and su...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform your career by providing strategic leadership in commercial loan servicing. Oversee portfolio management, execute growth initiatives, and lead high-performing teams to ensure operational exc...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your career by providing strategic leadership in commercial loan servicing, ensuring operational excellence, compliance, and outstanding client service while driving growth initiatives and men...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$154K - $175K *

Deliver strategic leadership by empowering a team of Account Directors to drive revenue growth. Cultivate strong executive relationships, enhance pipeline discipline, and promote a high-performance cu...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$221K - $260K *

Elevate client relationships as you manage teams to deliver exceptional service across diverse service lines, ensuring strategic goals are met and driving financial performance while maintaining high...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$221K - $260K *

Engage in strategic management of client relationships, overseeing service delivery excellence and financial performance. Lead diverse teams to align real estate services with client objectives and en...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$221K - $260K *

Lead the charge in managing client relationships by delivering outstanding service across multiple regions, driving strategy, and guiding a skilled team to achieve exceptional results and financial pe...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$221K - $260K *

Strategize and manage key client relationships, driving exceptional service and contract outcomes across multiple service lines while leading a skilled team to achieve financial success and operationa...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$221K - $260K *

Lead client relationships and service delivery for high-value accounts, optimizing strategies across multiple service lines. Drive exceptional client experiences and team performance while managing si...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$194K - $228K *

Lead the charge in managing client relationships, setting strategic goals, and ensuring exceptional service delivery while overseeing a team accountable for $5M-$10M in revenue across multiple service...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive success as you manage key client relationships, lead diverse teams, and achieve outstanding contract performance across multiple service lines, enhancing client service delivery and implementing...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$195K - $230K *

Accelerate progress at an esteemed organization by driving client relationships, leading diverse teams, and implementing innovative service strategies for multiple service lines to achieve exceptional...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$195K - $230K *

Lead the charge in managing client relationships, driving strategies, and leading teams to ensure exceptional service delivery across multiple service lines, while enhancing client experience and achi...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$195K - $230K *

Unlock potential by managing client relationships, delivering exceptional service, and leading diverse teams to achieve strategic goals across multiple service lines. Drive financial performance and i...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$194K - $228K *

Elevate client relationships as a strategic leader, driving exceptional service and team performance while managing multi-million dollar accounts across diverse service lines in a global environment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Transform logistics operations by leading regional sourcing and supplier management. Collaborate with business stakeholders to enhance efficiency, negotiate contracts, and drive continuous improvement...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Champion continuous improvement initiatives across 5 manufacturing sites, driving safety, quality, and efficiency. Engage with teams to streamline operations and mentor future leaders while utilizing...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Grow with us to lead our Customer Success team, engaging clients to ensure satisfaction and operational excellence while driving strategic initiatives and team development across a collaborative, cust...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.