Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$88K - $105K *

Elevate customer relationships and drive growth by leveraging your expertise in aftermarket sales. Collaborate with cross-functional teams to optimize strategies for Victor Reinz Gaskets, ensuring exc...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$254K - $445K *

Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Empower marketing teams to drive brand success across a diverse portfolio of hotels. Lead strategic initiatives, enhance guest engagement, and optimize marketing performance while fostering collaborat...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $100K *

Lead the charge in transforming dining operations by managing teams, innovating solutions, and ensuring exceptional customer experiences while fostering a culture of safety and operational excellence...

4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$150K - $180K *

Lead human resources strategy and compliance initiatives, ensuring alignment with business goals. Drive talent management, develop HR teams, and cultivate a culture of integrity while fostering partne...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$137K - $235K *

Champion data excellence by managing customer master data and driving quality improvements. Collaborate with cross-functional teams to enhance data processes, ensuring integrity and efficiency in data...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Transform customer experience by leading a dedicated team of Case Specialists, ensuring timely resolution of complex cases while fostering a culture of accountability and continuous improvement throug...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$90K - $150K *

Unlock value through strategic GPO contract management, driving execution and performance across member accounts. Leverage data insights to enhance relationships and optimize supply chain outcomes whi...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $150K *

Lead the execution of GPO contract delivery, managing member accounts from activation to renewal. Utilize data and technology to drive value, optimize performance, and ensure effective problem-solving...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Optimize production efficiency by leading manufacturing operations across multiple areas; drive continuous improvement initiatives alongside engineering to achieve quality, cost reduction, and safety...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$115K *

Oversee daily operations in a fast-paced service center, leading teams to enhance efficiency, service quality, and customer satisfaction. Drive performance management and foster a high-performance cul...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$166K - $200K *

Transform the future of technology solutions by leading strategy and product innovation. Drive business performance and create customer value through strategic partnerships and AI-enabled capabilities...

2 days ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in strategic media solutions, guiding a team to align client goals with innovative marketing strategies while fostering strong client relationships and ensuring high-quality deliverabl...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$175K - $200K *

Transform compliance within a dynamic enterprise by designing and overseeing an effective Ethics and Compliance Program that aligns with regulations and promotes enterprise growth. Drive culture and a...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Drive customer success by leading a high-performing team to enhance enterprise value through strategic support, data-driven insights, and AI automation, while collaborating across departments to ensur...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Champion customer success by leading a dynamic team to enhance enterprise client value through strategic support, data-driven insights, and innovative automation, ensuring retention and growth for top...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive revenue growth by leading a high-performing sales team, developing strategic sales plans, and fostering customer relationships across diverse commercial markets. Collaborate cross-functionally t...

London, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $165K *

Transform revenue strategies by leading a high-performance team to achieve financial goals, enhance client relationships, and drive business growth through effective management and collaboration acros...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$115K - $165K *

Lead the charge in driving revenue growth by managing a high-performance team, overseeing strategic initiatives, and fostering impactful relationships to achieve financial goals and enhance customer e...

Dublin, CARemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Partner with us to lead and optimize commercial operations, enhancing performance through data insights, process efficiency, and strategic collaboration to drive revenue growth and profitability...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in driving revenue growth by developing regional sales strategies, managing key customer relationships, and collaborating with internal teams to deliver tailored solutions that align w...

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $171K *

Transform operations by assisting in daily management, budget implementation, and ensuring high performance standards. Lead branch staff to deliver exceptional service while maintaining compliance wit...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $171K *

Empower operational excellence by assisting in branch management, ensuring profitability, and leading staff to deliver high performance and guest satisfaction in a dynamic restaurant environment...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$230K - $290K *

Shape the future of Member experiences by leading product strategy, driving engagement, and optimizing digital solutions. Collaborate cross-functionally to enhance acquisition, satisfaction, and reten...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Transform the South Zone's beverage landscape by driving strategic growth, aligning stakeholders, and executing innovative plans that enhance market performance and profitability across a diverse Coca...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.