Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Drive strategic commercial insights by leveraging data analytics to optimize performance and profitability across sales functions, enhance decision-making, and cultivate a culture of continuous improv...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $105K *

Champion operational excellence by leading engineering support teams to enhance customer experience, drive professional growth, and strengthen client relationships while ensuring high-quality service...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Tackle strategic operations for our Product & Engineering teams, enhancing methodologies, traceability, and executive visibility. Lead process improvements while managing a direct report, ensuring han...

Mississauga, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion operational excellence at a high-volume distribution center, leading multi-shift teams in fulfillment, inventory management, and automation initiatives while driving continuous improvement an...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $100K *

Elevate operational excellence by leading a team dedicated to safe, efficient propane delivery. Drive customer satisfaction and compliance while optimizing resources and managing district finances for...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$155K - $410K *

Lead strategic initiatives in alliance management and sales enablement, focusing on Microsoft Dynamics 365. Drive revenue growth, foster client relationships, and mentor teams to achieve market expans...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Drive strategic alliances and sales enablement for Microsoft Dynamics 365, focusing on revenue growth and client engagement. Lead teams to develop relationships, align priorities, and translate market...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Drive strategic alliances and sales enablement for Microsoft Dynamics 365, shaping client engagement and revenue growth. Lead teams to translate business priorities into actionable sales strategies wh...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Lead the charge in driving alliance strategy and sales enablement for Microsoft Dynamics 365, fostering client relationships and market growth while mentoring teams and promoting a culture of integrit...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Lead the charge in driving alliance strategy and sales enablement efforts, fostering executive relationships, and translating market insights into actionable growth initiatives within a dynamic team e...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Drive alliance strategy and sales enablement efforts to enhance revenue growth. Lead business development, mentor future leaders, and collaborate across teams to connect technology capabilities with c...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Engage with us to drive alliance strategy and sales enablement, shaping market relationships and fostering revenue growth. Lead initiatives, mentor future leaders, and connect technology with business...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Join us to lead alliance strategy and sales enablement for Microsoft Dynamics 365. Drive revenue growth, foster client relationships, and shape market initiatives while mentoring teams and promoting a...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Empower strategic alliances and drive sales enablement initiatives to enhance revenue growth. Lead cross-functional teams, mentor future leaders, and build executive relationships to connect technolog...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Drive strategic alliances and sales enablement efforts to enhance revenue growth. Collaborate across teams to identify market opportunities and mentor future leaders while promoting a culture of integ...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Transform alliance strategy and sales enablement for Microsoft Dynamics 365, driving revenue growth and client engagement. Lead cross-functional teams to align market insights with actionable sales pl...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Shape the future of sales strategy by driving alliance initiatives, enhancing sales enablement, and fostering executive relationships to boost revenue growth in the Microsoft Dynamics ecosystem...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Lead strategic alliance initiatives and sales enablement efforts to drive revenue growth, foster executive relationships, and translate market insights into actionable solutions within the Microsoft D...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Champion strategic alliances and sales enablement initiatives to drive revenue growth. Lead business development, mentor future leaders, and collaborate across teams to connect technology with client...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$155K - $410K *

Unlock strategic growth by leading alliance and sales enablement initiatives for Microsoft Dynamics 365, driving revenue and fostering cross-functional collaboration to enhance client engagement and m...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $150K *

Shape the future of customer engagement by driving sales growth and nurturing relationships. Collaborate with internal teams to deliver tailored packaging solutions while identifying new business oppo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K - $140K *

Elevate your career by driving sales growth in the financial services sector. Leverage your expertise in account management and strategic selling to foster relationships and achieve ambitious revenue...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.