Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$151K - $175K *

Accelerate your success as you lead global IT project management initiatives, establishing standards and governance for diverse portfolios, and driving operational excellence throughout the organizati...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Lead the development and execution of content and brand strategies that drive business growth. Collaborate with cross-functional teams, mentor talent, and optimize brand messaging across multiple chan...

4 days ago

  •   8 - 10 years exp.  •   Media

$190K - $220K *

Join a team that's driving innovative product strategies across global markets. Lead the end-to-end management of advanced materials, ensuring competitive advantages and profitable growth through stra...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Grow your career with a pivotal role driving innovative strategies, managing projects, and collaborating across teams to deliver impactful solutions while enhancing operational efficiency and achievin...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $171K *

Unlock strategic HR potential by partnering with leaders to align initiatives and enhance organizational design, driving effective employee relations and development for optimal performance across mul...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Transform your career by leading Technology change initiatives that shape workforce strategy, empower talent development, and drive lasting organizational impact. Collaborate across teams to create a...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$225K - $275K *

Join a team that's driving growth through channel partnerships. You'll develop strategies, recruit new partners, and manage relationships to achieve sales goals in a dynamic, collaborative environment...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower your career by leading a dynamic Client Delivery team. Oversee complex marketing campaigns, ensuring excellence in execution and client satisfaction while driving team performance and operatio...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a dynamic team to drive procurement strategies, enhance supplier relationships, and achieve procurement productivity targets. Leverage your leadership skills to optimize costs and improve materia...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $150K *

Join a team that's dedicated to elevating patient care through specialty pharmacy services. Lead talented professionals, enhance workflows, and ensure outstanding patient experiences in a collaborativ...

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Drive strategic account growth in Specialty Drug Delivery and Medical Devices. Manage existing accounts while expanding business opportunities, collaborating with internal teams and creating relations...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $129K *

Join a dynamic team to strategically manage and grow client accounts, cultivating relationships that enhance retention and expand services. Utilize your expertise to drive business success and client...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $129K *

Lead strategic client relationships, enhance retention, and drive growth while managing employer-sponsored accounts. Collaborate with clients to optimize programs and maximize satisfaction. This remot...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$127K - $164K *

Play a key role in driving commercial success across large-scale retail operations, achieving sales growth and operational excellence by leading teams and engaging with stakeholders. Foster strategic...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $115K *

Unlock HR excellence by leading strategic initiatives to enhance employee engagement, compliance, and talent development, while driving a culture of continuous improvement and collaborative leadership...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Oversee payroll strategy and operations for multi-state organizations, ensuring compliance and efficiency while mentoring a high-performing team. Collaborate with HR, Finance, and IT to align initiati...

Today

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Lead the transformation of our retail operations by driving strategic sales, optimizing team performance, and delivering an exceptional customer experience across multiple districts to achieve profit...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform your career by leading a dynamic team to drive sales and enhance customer experience across multiple districts, while strategically developing talent and ensuring operational excellence in a...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$104K - $112K *

Join a dedicated team that leads technical support, troubleshooting, and operational management for maritime systems. Drive improvements and ensure mission readiness for deployed vessels, while coordi...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Join a team that drives the end-to-end supply chain for a purpose-driven medical device company, enhancing operational efficiency while promoting innovation and sustainable growth in a dynamic corpora...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Play a key role in maximizing customer value and platform adoption for strategic accounts. Collaborate with cross-functional teams to deliver best practices and solutions, ensuring customer success an...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Empower financial advisors by delivering outstanding service and solutions. Manage complex client requests, advocate for client needs, and drive cross-functional initiatives. Foster strong relationshi...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of manufacturing operations by leading regional supply chain delivery, optimizing performance, and ensuring compliance with quality and safety standards for superior customer outcomes...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$129K - $162K *

Oversee all production operations to ensure timely project completion, budget adherence, and quality control, while managing a team of professionals and implementing process improvements in a fast-pac...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$77K - $118K *

Transform customer experiences by leading end-to-end Telecom project management. Ensure timely communication, budget oversight, and cross-functional collaboration for successful service delivery, enha...

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.