Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Drive exceptional performance in a high-volume distribution operation, enhancing customer satisfaction and operational efficiency while developing strong teams. Lead financial management and continuou...

1 month ago

  •   8 - 10 years exp.  •   Transportation

$100K - $125K *

Manage and optimize a high-performing service department focused on customer satisfaction and operational efficiency. Lead teams, oversee service processes, and drive revenue growth while ensuring ope...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $175K *

Pioneer operational excellence across multiple sites, driving strategic growth and ensuring client satisfaction. Lead teams in optimizing processes and maintaining high standards of service within the...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$180K - $220K *

Champion the growth and operational excellence of our Specialty Services division, overseeing P&L, developing strategic customer relationships, and leading a high-performing operations team for succes...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$110K - $130K *

Explore opportunities to drive impactful marketing communications, leading a dynamic team that shapes engagement strategies across events, digital content, and community initiatives while maintaining...

1 month ago

  •   8 - 10 years exp.  •   Business Services

$200K - $220K *

Shape the future of product platforms by defining strategy, prioritizing innovation, and guiding a high-performing team to enhance revenue growth, customer retention, and operational efficiency across...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape global sourcing strategies that align with business goals, drive supplier innovation, enhance supplier relationships, and mitigate risks while collaborating across functions to achieve excellenc...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Tackle regional service operations across North America, leading a team of technicians to ensure optimal equipment performance, customer satisfaction, and technical support throughout the equipment li...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$165K - $195K *

Drive integrated media strategy across diverse channels to enhance brand visibility and business performance. Collaborate cross-functionally to optimize investment, measure impact, and align brand mes...

4 days ago

  •   8 - 10 years exp.  •   Media

$88K - $105K *

Transform customer support operations by overseeing team leadership, coaching, performance management, and process optimization to enhance customer satisfaction and operational efficiency across North...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K *

Transform multi-state aviation operations by leading a strategic vision for safety, quality, and customer satisfaction while driving regional growth and cultivating strong leadership across various lo...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Develop and drive operational excellence across multiple locations while leading a dynamic team. Foster client relationships and implement strategic initiatives to enhance business performance and ach...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Design and implement robust enterprise systems while resolving complex issues and supporting integrations. Collaborate with cross-functional teams to enhance system reliability, data integrity, and au...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a team that's driving financial excellence through strategic planning and analysis. In this pivotal role, you will collaborate closely with leadership to optimize business performance and guide f...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $350K *

Innovate operational excellence by leading day-to-day activities, developing team leaders, and translating strategic visions into measurable results across multiple functions. Drive accountability and...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $150K *

Unlock potential by leading marketing initiatives across wholesale and direct-to-consumer channels. Engage in hands-on execution and strategic planning to enhance brand visibility and drive customer e...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead global Accounts Payable and Cash Application teams, ensuring best practices, efficiency, and accuracy in transactions while driving continuous improvement in finance technology and maintaining re...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Accelerate progress at our sales team by promoting Power Transmission and Bulk Material Handling products. This leadership role requires managing regional sales, developing new business, and ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $180K *

Lead operational excellence at a large fabrication plant, driving safety, quality, delivery, cost, and team engagement initiatives. Collaborate across functions to achieve enterprise goals in a dynami...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Pioneer innovative solutions in the data center sector by managing key global accounts, optimizing supply chains, and leading cross-functional teams to deliver tailored packaging and logistics strateg...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K *

Transform operational landscapes by leading enterprise strategies, financial management, and client-centric initiatives. Drive growth through expert oversight of sales, bidding, and service excellence...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$87K - $113K *

Lead the charge in enhancing customer support operations by driving engagement, developing strategic business plans, and ensuring cross-functional alignment for optimal results and team performance...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Join a dynamic team as a strategic leader in sales, driving growth and performance across the Midwest. Oversee multiple branches and empower a diverse sales force while nurturing key client relationsh...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.