Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Optimize dispute operations by leading a high-performing team to ensure timely resolution of claims, enhance processes, and minimize fraud losses while collaborating across departments to drive operat...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Empower your career by leading a dynamic disputes team to ensure timely resolution of cardholder claims, optimize operational efficiency, and minimize fraud losses while collaborating across the organ...

Omaha, NERemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by originating and managing commercial mortgage and equity investments across Southern California and Las Vegas. Collaborate with a dynamic team to evaluate opportunities and drive st...

Newport Beach, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Elevate product strategy and execution by leading cross-functional teams to drive innovation and market growth. Oversee the product lifecycle, mentor talent, and identify new business opportunities to...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $120K *

Unlock potential by leading a diverse portfolio of multifamily communities, driving financial performance, and enhancing resident satisfaction through effective team development and operational excell...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$170K - $235K *

Shape the future of healthcare sales by leading a dynamic team to achieve revenue goals, develop strategic plans, and foster key relationships with distributors and clients. Drive success through anal...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Join a team that's driving growth in commercial mortgage and equity investments. You'll source, underwrite, and manage loans while building relationships across Southern California and Las Vegas, cont...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K *

Join a team that's shaping impactful digital strategies for advocacy campaigns. Lead and mentor a high-performing team while providing strategic counsel to clients and driving business growth through...

3 days ago

  •   8 - 10 years exp.  •   Media

$110K - $140K *

Drive customer experience innovation by designing policies and journeys that enhance service efficiency, reduce repeat contacts, and integrate AI solutions, all while collaborating with engineering te...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $140K *

Optimize customer experience by designing policies and journeys that enhance service efficiency. Collaborate with engineering to implement AI solutions and reduce repeat contacts, ensuring a seamless...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Empower your career by leading commercial strategies in the construction sector. Drive best practices, manage risks, and foster stakeholder relationships while mentoring a high-performing team to achi...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

United StatesRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in driving growth as a strategic sales leader, overseeing a high-performance team to build client relationships and identify market opportunities. Your vision will be pivotal in achiev...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Drive the strategic direction of Supply Chain Management, overseeing operations, staffing, and team development to ensure efficiency and effectiveness while fostering a collaborative environment focus...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Engage with key enterprise clients, driving account growth and renewals. Collaborate closely with internal teams to ensure delivery excellence and client satisfaction, while identifying opportunities...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Unlock potential by leading operational excellence and customer satisfaction across multiple markets. Drive performance, coach leaders, and implement continuous improvement initiatives to enhance serv...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $140K *

Lead the charge in shaping agency success by managing high-profile client relationships, driving innovation, and fostering collaboration within teams to exceed client expectations and achieve strategi...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Unlock potential by leading storeroom solutions projects, enhancing service quality, and driving strategic initiatives across multiple customer engagements in manufacturing environments...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $90K *

Lead the charge in driving sales growth for group travel and incentives, fostering strategic relationships, and enhancing client satisfaction through innovative solutions and effective contract manage...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$125K - $150K *

Shape the future of brand management by leading strategic initiatives, optimizing operations, and fostering key relationships. Drive growth through effective team leadership and innovative solutions i...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead and optimize transportation operations across North America, ensuring safe, efficient, and cost-effective delivery solutions. Collaborate with cross-functional teams to enhance performance, compl...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower our front office team by leading operations, enhancing guest satisfaction, and driving financial performance. Utilize your expertise to foster collaboration, develop talent, and ensure excepti...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Take ownership of US logistics operations, ensuring efficient importation, warehousing, and distribution. Lead daily activities, manage vendor performance, and drive compliance while collaborating wit...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Empower your career by leading strategic partnerships and driving growth in the consumer packaged goods sector. Utilize your expertise to enhance customer relationships, optimize financial performance...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$146K - $187K *

Lead and inspire local managers to achieve operational, clinical, and financial goals while enhancing patient care and team performance in California's healthcare landscape. Foster collaboration and c...

California, USRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.