Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $200K *

Unlock potential by leading a dynamic sales team to exceed revenue goals, driving community growth through strategic market expansion and fostering strong client relationships. Your leadership will sh...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Join a team that's driving brand excellence by developing and executing innovative strategies. Lead marketing initiatives that enhance awareness and engagement, while mentoring a high-performing team...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Innovate growth strategies for multi-site facility services, driving revenue and leading a high-performing business development team. Collaborate with enterprise clients for scalable, standardized sol...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Lead sales initiatives by driving team performance, coaching for success, and leveraging data insights to enhance customer engagement and achieve strategic business goals in a dynamic environment...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $190K *

Drive strategic HR initiatives across regional distribution centers, partnering closely with leadership to enhance talent management, improve employee engagement, and optimize workforce performance in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of manufacturing operations by providing strategic direction across multiple plants, driving efficiency, and fostering cultural change for optimal productivity and profitability while...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$160K - $175K *

Lead the LATAM Project Management team to successfully execute logistics initiatives. Drive project delivery, mentor team members, and enhance departmental operations while ensuring alignment with org...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $155K *

Transform healthcare supply chains as a leader in customer success projects, influencing strategies and ensuring seamless delivery of critical therapies worldwide. Engage with global teams and tackle...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $155K *

Drive global customer success initiatives that enhance project delivery frameworks and support healthcare supply chains, ensuring complex therapies reach patients safely, efficiently, and in complianc...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $155K *

Shape critical healthcare supply chains by leading complex, global customer success projects that enhance operational excellence and patient impact. Drive strategic partnerships and ensure seamless im...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $155K *

Shape the future of personalized supply chains by leading complex customer success projects. Collaborate with global teams to enhance healthcare logistics and ensure critical therapies reach patients...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$230K - $270K *

Join us to lead customer marketing initiatives that drive revenue and advocacy. As a strategic leader, you'll manage a talented team to enhance customer experiences and implement impactful marketing p...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Lead daily operations for a fishing and rental business, managing a team while ensuring cost control and QHSE compliance. Drive sales growth and oversee inventory management in a fast-paced environmen...

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Join a team that's redefining customer engagement through strategic CRM leadership. Drive innovative email and SMS campaigns while optimizing performance across our expansive product portfolio, shapin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Strategize nationwide trade and field marketing initiatives to enhance revenue and brand presence. Collaborate with Sales and Marketing teams to implement effective go-to-market strategies, ensuring s...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $150K *

Lead transformative sales initiatives to drive growth in pharmaceutical packaging, collaborating with cross-functional teams to meet client needs and achieve strategic objectives. Foster client relati...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Transform security operations by overseeing strategy, staffing, and policy implementation while ensuring excellence in service delivery and compliance with legal standards for a comprehensive security...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$132K - $236K *

Join us to lead and enhance strategic partnerships with services partners, driving program initiatives and improving operational efficiency across the organization to support enterprise growth in phys...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $230K *

Join a committed team driving quality excellence in a global nonprofit. Lead and innovate an extensive Quality organization ensuring compliance and integrity across all operations while enhancing work...

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$200K - $230K *

Drive enterprise-wide quality as a senior leader, overseeing compliance and quality assurance across bioproduction and operations, while enhancing team performance and integration in a regulated envir...

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$117K - $181K *

Transform the U.S. brokerage landscape by leading diverse teams, enhancing client experiences, and driving operational efficiencies to ensure service excellence and sustainable growth across all initi...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Transportation

$166K - $228K *

Drive commercial sales operations by leading a global team focused on optimizing revenue capture and contract management. Foster collaboration across departments while delivering insights to enhance p...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$90K - $120K *

Shape operational success by leading a division to optimize resources, achieve strategic goals, and mentor teams, ensuring compliance and high-quality service delivery while driving financial performa...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$74K - $185K *

Unlock potential by actively engaging hospitals in a data exchange program, providing expert support and education to enhance participation and relationships with healthcare stakeholders across the U...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $185K *

Lead the charge in expanding partnerships with hospitals and IDNs, ensuring high-quality engagement and support in participatory programs. Foster relationships with stakeholders to drive participation...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.