Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Product Manager - CRM & Customer Engagement Solutions
$110K - $130K *
Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...
1 week ago
Regional Director of Operations
$110K - $130K *
Transform the future of operations by leading a dynamic team to drive strategic growth, enhance client relationships, and ensure operational excellence across multiple sites while maintaining full P&L...
Yesterday
Director, Digital & Segment Marketing Channel Marketing
$134K - $224K *
Join a team that's driving strategic marketing initiatives to enhance buyer engagement and demand generation across key segments. Collaborate with senior stakeholders to shape long-term strategies and...
1 week ago
(Managed Transportation) Director of Client Success
$100K - $140K *
Elevate client success by driving revenue growth and strategic relationships across a diverse portfolio. Lead initiatives for customer retention and operational excellence while collaborating with cro...
1 week ago
(Managed Transportation) Director of Client Success
$100K - $140K *
Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...
1 week ago
$80K - $95K *
Elevate your career by leading complex logistics projects, optimizing supply chain processes, and ensuring timely delivery while fostering collaboration among diverse teams and stakeholders...
1 week ago
$126K - $169K *
Transform compliance and ethics at a strategic level, leading initiatives that enhance privacy, governance, and risk management while fostering a culture of integrity and accountability across the org...
1 week ago
Director - Internal Communications
$112K - $149K *
Join a team that's shaping internal communications strategies to engage and inform employees across a global technology organization. Collaborate with leaders to translate complex topics into clear me...
2 days ago
Director - Business Applications & PMO
$120K - $150K *
Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...
4 weeks ago
$125K - $145K *
Pioneer a transformative Inside Sales division, driving growth and measurable impact across the company. Collaborate with C-suite leaders to shape strategy, build a high-performing team, and create sc...
2 weeks ago
$145K - $215K *
Join a team that's driving operational excellence and strategic growth in a dynamic environment. Lead cross-functional initiatives, optimize processes, and support executive decision-making to enhance...
2 weeks ago
$145K - $215K *
Champion operational excellence by leading strategic initiatives that drive growth and efficiency across the Americas. Collaborate with cross-functional teams to translate vision into actionable plans...
2 weeks ago
$159K - $236K *
Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...
2 weeks ago
$137K - $204K *
Elevate business operations by leading strategic initiatives and optimizing workflows. Collaborate with cross-functional teams to drive performance, align resources, and support growth in the Americas...
2 weeks ago
$159K - $236K *
Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...
2 weeks ago
$137K - $204K *
Drive strategic business operations across the Americas, ensuring effective execution of initiatives and alignment among teams. Collaborate with leadership to optimize performance, enhance processes...
2 weeks ago
$108K - $130K *
Lead the charge in optimizing supply chain operations, managing daily functions, and enhancing collaboration between departments to ensure efficient inventory and vendor management while driving conti...
2 weeks ago
$199K - $243K *
Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...
Yesterday
Director, Procurement Operations
$89K - $169K *
Lead the charge in optimizing Procure-to-Pay and Travel Operations, ensuring compliance, enhancing processes, and driving efficiency across purchasing, invoicing, and payment systems while collaborati...
3 days ago
Director, Procurement Operations
$89K - $169K *
Transform the Procure-to-Pay and Travel Operations landscape by leading process improvements, ensuring compliance, and driving efficiency across procurement and financial operations while fostering co...
3 days ago
$176K - $220K *
Drive strategic customer engagement and commercial success by leading the annual business plan and enhancing relationships across a major retail partner. Leverage data insights to optimize performance...
2 weeks ago
$200K - $320K *
Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...
1 week ago
Director, Service Delivery Manager
$150K - $180K *
Drive the evolution of a global 24x7 application operations service, ensuring performance and client satisfaction. Lead a distributed team, foster relationships with C-level stakeholders, and implemen...
2 days ago
$110K - $130K *
Transform customer relationships and drive sales growth by achieving targets, managing accounts, and leading negotiations. Leverage your expertise to identify opportunities and deliver value in a dyna...
3 weeks ago
Executive Director, Supply Chain Management, G-3
$199K - $209K *
Drive strategic initiatives in Supply Chain Management, overseeing a $10B portfolio. Lead a diverse team to optimize operations, enhance logistics, and ensure mission readiness across multiple sectors...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.