Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $110K *

Lead the charge in optimizing customer program delivery and performance. Oversee operations, nurture supplier relationships, and implement process improvements to ensure timely, high-quality service w...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $180K *

Drive the strategy and execution of cloud product management, shaping scalable solutions while leading a high-performing team and fostering customer-centric innovation across enterprise cloud technolo...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $220K *

Transform luxury client experiences by leading exceptional service operations and team development. Drive operational excellence, establish clienteling standards, and collaborate cross-functionally to...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$169K - $228K *

Transform customer solutions by leveraging technical and program management expertise while collaborating across teams to tackle complex technology challenges and drive secure outcomes for Federal mis...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Shape the future of healthcare by leading national account strategies and driving pivotal partnerships for product launch success, ensuring enhanced patient access and commercial viability in a dynami...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform the sales landscape as you lead strategy and growth for a key account portfolio. Drive omnichannel success through innovative partnerships and decisive revenue management, actively shaping c...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$75K - $95K *

Join a team that's committed to excellence in maintenance operations. Oversee budgets, manage personnel, and ensure safety standards are met while optimizing equipment functionality and performance fo...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Lead and develop a global team to deliver top-tier support for Microsoft Dynamics applications. Collaborate across functions to enhance service quality and streamline support processes while ensuring...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $185K *

Lead and shape strategy within a multidisciplinary design practice, driving client engagement and creative collaboration. Mentor a team of strategists while establishing a strategic framework that cul...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$125K - $135K *

Lead multi-site facilities operations, driving financial success and operational excellence while managing a diverse portfolio. Cultivate strong client relationships and lead high-performing teams to...

1 week ago

  •   15+ years exp.  •   Business Services

$175K - $250K *

Lead and innovate the commercial Go-To-Market strategy for Platform Services, driving SaaS revenue growth by integrating direct sales, customer success, and pre-sales architecture while mentoring a dy...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Engage your expertise to drive SaaS revenue growth through strategic sales, customer success, and AI-driven commercial differentiation while leading a multidisciplinary team to establish a robust GTM...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$175K - $250K *

Champion sustained SaaS growth by leading integrated sales and customer success teams, optimizing our Go-To-Market strategy, and delivering on expansive revenue goals while ensuring customer satisfact...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$175K - $250K *

Unlock revenue growth by leading Go-To-Market strategies for SaaS solutions. Oversee sales, customer success, and pre-sales architecture to drive customer retention and expansion, embedding discipline...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$175K - $250K *

Join us to lead our sales and customer success strategy, expanding partnerships and driving high-growth SaaS revenue. You will integrate multiple disciplines in a dynamic environment, championing inno...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Optimize revenue growth and customer success by leading sales strategies across direct sales, enabling impactful renewals, and integrating AI capabilities. Drive a disciplined approach by leveraging p...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Take ownership of driving SaaS revenue growth as a leader in sales and customer success. Collaborate across teams to develop and execute the commercial Go-To-Market strategy, ensuring customer satisfa...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Accelerate progress at the forefront of sales and customer success, driving SaaS revenue growth and innovative strategies across multiple disciplines while leading teams to deliver exceptional custome...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$175K - $250K *

Elevate the commercial Go-To-Market strategy for Platform Services, driving customer success and direct sales. Guide a multidisciplinary team to achieve high SaaS revenue growth while fostering innova...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Join a team that's driving SaaS revenue growth through innovative Go-To-Market strategies. Lead diverse commercial disciplines while expanding our Tier-1 utility customer base and launching AI-driven...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Engineer a transformative sales and customer success strategy, driving SaaS revenue growth while leading diverse teams. Collaborate closely across departments to establish a robust commercial engine f...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $250K *

Drive strategic SaaS revenue growth by leading commercial functions, enhancing customer success, and implementing disciplined sales processes. Collaborate across teams to execute GTM initiatives and f...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$175K - $250K *

Lead the Go-To-Market strategy for SaaS sales and customer success, driving significant revenue growth and operational excellence. Collaborate with cross-functional teams to build a disciplined, repea...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Transform your career by leading the HR Project Management Office to drive initiative execution, optimize resource allocation, and establish governance that ensures impactful HR outcomes across the po...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Shape the technical services for API production, ensuring compliance and operational excellence. Lead team on strategic execution and manufacturing science while fostering a culture of collaboration a...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.