Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Champion operational success by guiding teams across diverse sites to enhance safety, customer and employee satisfaction while achieving quality and financial goals, ensuring compliance, and fostering...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Drive commerce strategy and growth for key clients, guiding them through complex challenges while blending media, customer experience, and performance to enhance business outcomes and foster relations...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Join a team that shapes integrated commerce strategies for key clients, tackling complex growth challenges and delivering measurable outcomes across multiple channels while fostering strong client rel...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Shape the future of integrated commerce strategy for key clients, translating complex challenges into actionable growth plans while leading cross-functional teams and driving measurable outcomes acros...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Grow your career with a strategic role overseeing utility software deployments. Lead a dedicated team, partner with executives, and drive complex digital initiatives to ensure transformative business...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Drive high-stakes enterprise account success by leading technical teams, crafting strategy, and solving complex problems to deliver measurable business value...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion high-stakes enterprise accounts by leading a team in delivering value-driven solutions, navigating complex projects and stakeholders, while fostering a culture of excellence. Drive customer s...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $200K *

Lead the charge in architecting innovative technology solutions for enterprise-wide Service Operations. Drive modernization and digital transformation efforts while fostering collaboration across team...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $200K *

Shape the future of enterprise technology by leading the development and execution of innovative solutions that drive operational excellence in service operations and facilities management across dive...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $200K *

Lead the development, execution, and maintenance of enterprise-wide technology solutions to drive operational excellence and deliver best-in-class service in facilities management, while managing rela...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $200K *

Drive the future of enterprise technology by leading strategic initiatives and digital transformation across service operations, ensuring innovative solutions that enhance operational excellence and c...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $200K *

Architect enterprise-wide technology solutions to advance operational excellence and innovation in service operations. Lead a team of tech professionals to create scalable systems that support digital...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$86K *

Elevate your career by driving customer success and revenue growth, managing an existing portfolio while acquiring new business. Leverage your skills in sales and relationship-building to foster loyal...

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K *

Unlock new business opportunities as you manage and grow a diverse customer base. Drive revenue through strategic selling and exceptional customer service while achieving defined sales targets and fos...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K - $103K *

Champion customer success by managing accounts and driving growth through new business development. Leverage your sales expertise to foster lasting relationships while exceeding performance goals in a...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$170K - $190K *

Transform customer experiences by leading cybersecurity service delivery. Oversee programs for federal clients, ensuring operational excellence and compliance while developing high-performance teams a...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $147K *

Engage in operational excellence by directing a dynamic team to meet KPI targets, optimize resources, and enhance client satisfaction within a fast-paced distribution center environment focused on con...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$95K - $97K *

Unlock your potential by leading a dynamic sales team, driving innovative marketing strategies, and achieving revenue goals while collaborating with management to enhance guest experiences and market...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Shape the future of supply chain management by leading forecasting strategies, optimizing inventory, and enhancing team development to ensure alignment with business objectives and profitable growth...

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $114K *

Join a dynamic team as a multi-unit leader, guiding Store Managers to enhance performance, foster exceptional customer experiences, and achieve operational excellence across multiple locations in the...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Elevate your career by directing operations and compliance in a dynamic environment. Drive client advocacy and organizational excellence while leading a dedicated team to achieve strategic goals and i...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Transform a region by leading District Managers to exceed operational goals, cultivate talent, and enhance customer experiences while driving profitable growth and maintaining high standards across mu...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Discover impactful opportunities as you lead operations in a high-volume, automated fulfillment center. Drive performance and cultivate teams while optimizing processes to enhance customer satisfactio...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Shape the future of automated fulfillment operations by leading a high-performing team in a dynamic environment. Drive operational performance, ensure exceptional customer service, and optimize proces...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Unlock potential by driving new business growth through strategic partnerships with agencies and brands. Lead the sales cycle and secure long-term collaborations, positioning the company as a preferre...

2 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.