Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform the future of operations by leading a dynamic team to drive strategic growth, enhance client relationships, and ensure operational excellence across multiple sites while maintaining full P&L...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$134K - $224K *

Join a team that's driving strategic marketing initiatives to enhance buyer engagement and demand generation across key segments. Collaborate with senior stakeholders to shape long-term strategies and...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$100K - $140K *

Elevate client success by driving revenue growth and strategic relationships across a diverse portfolio. Lead initiatives for customer retention and operational excellence while collaborating with cro...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$100K - $140K *

Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Elevate your career by leading complex logistics projects, optimizing supply chain processes, and ensuring timely delivery while fostering collaboration among diverse teams and stakeholders...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$126K - $169K *

Transform compliance and ethics at a strategic level, leading initiatives that enhance privacy, governance, and risk management while fostering a culture of integrity and accountability across the org...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$112K - $149K *

Join a team that's shaping internal communications strategies to engage and inform employees across a global technology organization. Collaborate with leaders to translate complex topics into clear me...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $145K *

Pioneer a transformative Inside Sales division, driving growth and measurable impact across the company. Collaborate with C-suite leaders to shape strategy, build a high-performing team, and create sc...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$145K - $215K *

Join a team that's driving operational excellence and strategic growth in a dynamic environment. Lead cross-functional initiatives, optimize processes, and support executive decision-making to enhance...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $215K *

Champion operational excellence by leading strategic initiatives that drive growth and efficiency across the Americas. Collaborate with cross-functional teams to translate vision into actionable plans...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$159K - $236K *

Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $204K *

Elevate business operations by leading strategic initiatives and optimizing workflows. Collaborate with cross-functional teams to drive performance, align resources, and support growth in the Americas...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$159K - $236K *

Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $204K *

Drive strategic business operations across the Americas, ensuring effective execution of initiatives and alignment among teams. Collaborate with leadership to optimize performance, enhance processes...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $130K *

Lead the charge in optimizing supply chain operations, managing daily functions, and enhancing collaboration between departments to ensure efficient inventory and vendor management while driving conti...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$199K - $243K *

Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $169K *

Lead the charge in optimizing Procure-to-Pay and Travel Operations, ensuring compliance, enhancing processes, and driving efficiency across purchasing, invoicing, and payment systems while collaborati...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$89K - $169K *

Transform the Procure-to-Pay and Travel Operations landscape by leading process improvements, ensuring compliance, and driving efficiency across procurement and financial operations while fostering co...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$176K - $220K *

Drive strategic customer engagement and commercial success by leading the annual business plan and enhancing relationships across a major retail partner. Leverage data insights to optimize performance...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive the evolution of a global 24x7 application operations service, ensuring performance and client satisfaction. Lead a distributed team, foster relationships with C-level stakeholders, and implemen...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Transform customer relationships and drive sales growth by achieving targets, managing accounts, and leading negotiations. Leverage your expertise to identify opportunities and deliver value in a dyna...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$199K - $209K *

Drive strategic initiatives in Supply Chain Management, overseeing a $10B portfolio. Lead a diverse team to optimize operations, enhance logistics, and ensure mission readiness across multiple sectors...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.