Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$124K - $160K *

Lead innovative logistics solutions that drive business growth, optimize operations, and enhance customer value. Collaborate across teams to develop scalable, sustainable designs for distribution, tra...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$135K - $175K *

Lead transformative supply chain initiatives to enhance efficiency and customer loyalty. Drive cross-functional programs that elevate operational performance and NPS, ensuring a seamless experience fr...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$135K - $175K *

Elevate your career by leading transformative supply chain initiatives that enhance efficiency and customer loyalty. Drive cross-functional programs to achieve best-in-class NPS in grocery, leveraging...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$122K - $204K *

Lead Auction operations to maximize efficiency and profitability while fostering teamwork and communication. Collaborate with management to achieve financial goals and enhance customer relationships a...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Transform the future of healthcare operations by leading strategic projects that enhance patient care, optimize processes, and drive revenue growth across multi-site practices. Collaborate with stakeh...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead strategic initiatives to enhance operational efficiency and patient experience across multi-site healthcare operations. Collaborate with stakeholders to drive measurable improvements in revenue a...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$164K - $176K *

Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead the charge in transforming customer success by driving operational outcomes in complex manufacturing environments, ensuring high-impact relationships and measurable improvements across enterprise...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K *

Lead the charge in executing innovative digital strategies for advocacy campaigns, managing client relationships, and mentoring junior staff to drive impactful results in a fast-paced environment...

3 days ago

  •   Less than 5 years exp.  •   Media

$108K - $181K *

Transform global sourcing strategies for direct raw materials, driving cost optimization and innovation. Collaborate with cross-functional teams to ensure supply reliability and business continuity in...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Unlock growth by leading a dynamic sales team, developing strategies, and enhancing relationships with key partners. Drive revenue and market share while collaborating cross-functionally to support pr...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $210K *

Empower a dynamic team to deliver exceptional workplace experiences for a leading AI client. Oversee operations, manage client relationships, and ensure top-tier service standards while fostering a cu...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Transform the aftermarket landscape by developing and executing a unified strategy across business units. Collaborate with leadership to drive adoption and create a repeatable commercial engine throug...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $220K *

Elevate the strategic design and governance of health, welfare, and retirement programs, ensuring alignment with business objectives while optimizing operations and enhancing employee experience acros...

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Accelerate progress at our multi-site maintenance operations by leading teams, enhancing performance, and ensuring high-quality standards across communities in Indiana and Kentucky. Drive operational...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$188K - $242K *

Unlock potential by leading a dynamic Customer Success team, driving strategic growth and exceptional client experiences. Oversee a 60+ member organization, ensuring value realization and fostering re...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$163K - $239K *

Join us to drive strategic growth and profitability for key corporate accounts. Collaborate with cross-functional teams to develop innovative solutions, establish pricing policies, and cultivate long...

Delaware, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Shape the future of strategic sourcing and supplier management by leading initiatives that enhance supplier performance, optimize value, and drive governance across the supplier lifecycle while buildi...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $115K *

Elevate distribution operations by managing logistics, ensuring safety, and leading a team to achieve efficiency and customer satisfaction in a dynamic environment...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$160K - $180K *

Lead the charge in optimizing supply chain strategies and execution, ensuring seamless demand and supply planning, procurement, and logistics. Drive continuous improvement and sustainability while man...

4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$165K - $210K *

Take ownership of operations leadership, driving safety, quality, and productivity in a high-mix manufacturing environment while fostering team development and continuous improvement across product li...

Surrey, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$225K - $230K *

Drive optimal transaction support and client management in structured trade and export finance. Collaborate across departments to ensure effective deal execution while developing strategic plans for b...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.