Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Join a team that's focused on driving technology innovation for customer service and claims. Leverage your product management expertise to enhance customer experience, streamline operations, and shape...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion customer success by leading a dynamic team of managers to drive performance, develop talent, and ensure exceptional client experiences through proactive risk management and consistent operati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join our team to drive strategic category direction enhancing sales and market share. Collaborate cross-functionally to optimize procurement and marketing programs while maintaining high standards of...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Elevate client engagement by managing complex Trucking insurance programs, advising on risk management strategies, and driving growth through collaboration with teams across the organization for enhan...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Empower clients by managing complex Trucking insurance programs, driving growth through strategic risk management while mentoring teams and delivering exceptional service across multiple accounts and...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Lead the charge in defining our IT strategy and operations, optimizing cybersecurity, infrastructure, and business applications while driving technological improvements to support key business initiat...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $115K *

Lead the charge in sales strategy and revenue growth for a premier conference destination, emphasizing high-value corporate meetings and luxury events. Drive market initiatives and foster strong clien...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $110K *

Join a team that's dedicated to driving impactful Paid Search and Social strategies. Lead a talented group of buyers, ensuring execution quality and optimizing performance through data-driven insights...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$87K - $113K *

Join a team that's committed to enhancing operational efficiency and driving performance. Oversee strategic initiatives, manage internal and external partnerships, and foster employee engagement to ac...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Develop and lead a thriving team in a dynamic fulfillment environment, driving operational excellence and delivering on key business objectives through effective management and continuous improvement...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K *

Optimize leasing strategies and enhance resident relations for a vibrant senior community. Manage lease processes, marketing efforts, and compliance, ensuring exceptional customer service in a dynamic...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$200K - $230K *

Drive the global strategy and execution for the Hydration category, ensuring alignment with market insights and financial goals to deliver a profitable and innovative consumer assortment across divers...

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform delivery execution by independently managing customer engagements, ensuring alignment with project standards while fostering strong relationships and driving successful outcomes across cyber...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $163K *

Shape the future of labor relations by directing negotiation, implementation, and administration of labor agreements while ensuring compliance with policies and safety procedures. Lead a dedicated tea...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Grow by developing product roadmaps while engaging cross-functional teams to deliver value. Utilize customer insights and metrics to drive product strategy that aligns with business objectives and enh...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's committed to empowering diverse talent while driving regional success. As a leader, you'll inspire change, foster development, and elevate performance to exceed KPIs while engaging...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$114K - $125K *

Grow a diverse sales team by fostering a high-performance culture, coaching for success, and achieving strategic goals while ensuring customer satisfaction and operational efficiency through effective...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$99K - $113K *

Drive a high-performance sales team culture by coaching, mentoring, and empowering diverse talents to achieve business goals, enhance customer relationships, and optimize operational efficiency aligne...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Empower teams by cultivating a high-performance culture and driving sales success. Lead with trust and inspire a diverse workforce to achieve regional KPIs while enhancing individual growth in alignme...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive the enterprise data and analytics strategy, ensuring alignment with business goals. Oversee governance, reporting standards, and analytics practices to enable informed decision-making and operat...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$142K - $189K *

Lead the charge in optimizing commercial operations, driving revenue growth, and enhancing contract governance and sales processes through strategic planning and cross-functional collaboration to deli...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$280K - $290K *

Join a high-impact role driving customer retention and growth strategies across 2-3 portfolio companies. Utilize deep operational expertise to enhance customer success functions while diagnosing perfo...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$85K - $100K *

Engage prospective residents by leading sales and marketing initiatives, fostering community outreach, and conducting tours. You'll impact families' decisions on homes while achieving budgeted occupan...

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $110K *

Transform the future of senior living by leading dynamic sales initiatives, engaging with the community, and guiding families in selecting care options for their loved ones, ensuring occupancy targets...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Pioneer commercial growth by crafting and executing a strategic sales plan, driving revenue through new customer acquisition, cross-selling, and enhancing team capabilities, while fostering executive...

5 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.