Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$147K - $175K *

Join a team that's dedicated to driving growth and performance across multiple branches. Lead strategic initiatives, collaborate with sales teams, and enhance customer relationships while managing ope...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $175K *

Optimize regional performance by developing action plans, collaborating with sales teams, and identifying growth opportunities to enhance branch operations and customer relations across multiple marke...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $175K *

Drive regional success by overseeing branch performance, developing growth strategies, and collaborating with sales teams to enhance customer relations and operational efficiency across Southern Calif...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Drive exceptional customer service by leading and developing Branch Managers. Oversee performance, enhance processes, and manage fleet operations to ensure profitability and growth in market share...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Lead the charge in enhancing branch performance through effective management, training, and customer relations. Drive profitability and growth by optimizing processes, monitoring fleet operations, and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Join a team that's dedicated to enhancing branch performance and customer satisfaction. Lead, train, and develop managers while driving profitability and operational excellence across multiple locatio...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform your career by leading a dynamic Pre-Sales team across North America. Drive customer engagement and value while collaborating with Sales and Product teams to enhance our market presence and...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$227K - $337K *

Lead the online services strategy for a AAA cross-platform game, overseeing frontend and backend engineering teams. Drive live operations, launch readiness, and enhance player engagement through optim...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Engage your expertise to lead client relationships and drive strategic initiatives in healthcare advertising. Oversee project execution, ensure compliance, and collaborate with teams to elevate client...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $115K *

Inspire excellence in dining by leading a dynamic team across multiple restaurants. Drive operational success through strategic management, exceptional service, and a commitment to quality, fostering...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $252K *

Join us to drive service sales growth, manage customer relationships, and implement strategic sales plans. Leverage your expertise in solution selling and account management to enhance our presence in...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $125K *

Join a team that's dedicated to enhancing the customer experience through strategic vendor management and operational excellence. Lead initiatives that drive performance, compliance, and continuous im...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$175K - $210K *

Optimize marketing strategies to drive customer growth and engagement across diverse channels. Lead a high-performing team, leveraging data analytics to shape initiatives and manage substantial invest...

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Join a team that's redefining marketing strategies to drive customer growth. Lead a high-performing organization, leveraging data and analytics to optimize campaigns across diverse channels and manage...

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$175K - $210K *

Shape the future of marketing strategy by leading customer growth initiatives across diverse channels. Collaborate with executive teams to optimize data-driven campaigns and enhance engagement for a v...

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$175K - $210K *

Lead the charge in shaping innovative marketing strategies to drive customer growth across diverse channels. Oversee a high-performing team and collaborate with executives to optimize investments and...

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$175K - $210K *

Shape the future of marketing strategy by leading customer growth initiatives across diverse channels. Drive impactful campaigns and optimize performance while guiding a high-performing team in a dyna...

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence by leading warehouse and distribution for final mile delivery. Oversee budgeting, staffing, and process improvements to ensure safe, efficient, and profitable operations a...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive operational excellence by leading warehouse and distribution functions, optimizing delivery routes, and managing budgets to ensure safe, profitable operations in the final mile logistics sector...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive operational excellence by overseeing warehouse and distribution functions, optimizing delivery routes, and managing budgets to ensure a safe, efficient, and profitable operation across multiple...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Transform operations by leading a dynamic team focused on optimizing delivery networks, managing budgets, and enhancing service efficiency while ensuring safety and profitability across multiple facil...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Transform operations by leading warehouse and distribution strategies, optimizing delivery routes, and managing budgets to ensure a safe, efficient, and profitable environment for heavy item logistics...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Unlock operational excellence by leading warehouse and distribution strategies. Drive efficiency in big and bulky home delivery networks while managing budgets, metrics, and staff to ensure a safe and...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Transform client relationships and fund operations by leading accounting, compliance, and reporting functions. Drive team performance and enhance brand reputation while ensuring client satisfaction an...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.