Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Transform the future of Service Parts and Consumables sales across the Americas by driving strategic initiatives, managing P&L, and leading a high-performing team to achieve operational excellence and...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$136K - $158K *

Drive excellence in customer experience by leading operations, enhancing services, and optimizing performance across various channels. Inspire a high-performing team to meet service standards, ensurin...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Collaborate to drive service sales by prospecting new clients, managing accounts, and providing exceptional customer support throughout the lifecycle, while covering the North Carolina territory. Remo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$121K - $203K *

Discover and develop innovative AI-powered product solutions that enhance existing offerings, oversee end-to-end product lifecycle, and collaborate across teams to ensure market success and alignment...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K *

Empower excellence by leading operations and client relationship management while driving growth and optimizing service solutions across diverse building-maintenance environments...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead operational excellence in manufacturing by driving performance, fostering high-performing teams, and implementing best practices to enhance productivity and quality while supporting growth and sa...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Create impactful transformation initiatives by leading program management efforts, ensuring alignment with organizational strategies, and driving successful outcomes while coordinating cross-functiona...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Manage the full delivery lifecycle of colocation projects, acting as the key tenant liaison. Drive communication across engineering, construction, and operations to meet tenant needs, ensure project t...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Empower teams by leading delivery operations across key regions, driving performance, strategy execution, and customer satisfaction while fostering growth and service excellence in a dynamic environme...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $167K *

Champion lease data integrity and operational excellence in lease administration, ensuring compliance and enhancing recovery processes. Lead and mentor teams while driving automation and collaboration...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Transform the commercial real estate landscape by driving sales growth, forging key relationships, and closing design-build opportunities within the GTA office market. Leverage your connections and ma...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Drive client engagement and team success by growing target accounts, leading a team of sales professionals, and fostering collaboration across departments to enhance service delivery and client satisf...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Drive the centralized finance shared services function, ensuring the efficient and compliant execution of financial processes while fostering continuous improvement and collaboration across the organi...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Drive continuous improvement as a Quality leader in aerospace, overseeing compliance, audits, and a skilled team. Champion quality processes, enhance supplier relationships, and ensure customer satisf...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Advance operational excellence by leading a portfolio of technical service operations. Empower and develop teams, oversee multi-site management, and enhance client relationships while ensuring financi...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Drive operational excellence by shaping broadband service delivery across multiple regions, optimizing performance, and leading teams in fiber network operations while ensuring high-quality installati...

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Lead the charge in driving global distribution strategy in aviation, managing key partner relationships, optimizing market penetration, maximizing revenue growth, and aligning initiatives with corpora...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Lead the charge in driving operational excellence through strategic engineering initiatives and cross-functional collaboration, enhancing performance and sustainability across national healthcare laun...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$124K - $155K *

Shape the future of logistics by leading multi-site distribution operations, optimizing inventory, enhancing service levels, and driving continuous improvement across a dynamic supply chain network. Y...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Shape the future of inside sales management by leading a team of Account Managers, driving sales growth, and implementing effective strategies to enhance customer engagement across regions through var...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$140K - $180K *

Advance operational performance by leading teams, optimizing processes, and ensuring compliance in a biotechnology manufacturing environment. Drive continuous improvement and foster a culture of excel...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower operational excellence as a strategic leader overseeing multiple recycling facilities. Drive safety, cost efficiency, and continuous improvement through effective collaboration and innovative...

Sherbrooke, QCIn-Person

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in shaping innovative strategies that drive business success, enhance operational efficiency, and foster team collaboration across departments. Your vision and expertise will be integr...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform sourcing for essential electrical apparatus as a Senior Manager, overseeing supplier selection, negotiation, and contract management to achieve cost savings, optimize supply chains, and enha...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Drive technical excellence in pharmaceutical manufacturing by leading and executing strategic initiatives to enhance supply and product quality. Focus on governance, process robustness, and talent dev...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.