Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $180K *

Lead the charge in driving revenue growth for two hotels by developing strategic sales plans, managing key accounts, and building strong market relationships to achieve annual sales targets and enhanc...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$120K - $150K *

Discover an opportunity to drive growth and innovation within a key client account. You'll leverage your expertise to foster relationships and develop tailored solutions that enhance Microsoft’s AI in...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Champion enterprise technology initiatives, align IT with Operations, and optimize business processes. Lead cross-functional projects, ensuring timely delivery and strategic focus to enhance overall o...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $319K *

Transform healthcare marketing by leading GTM strategies for innovative AdTech products, engaging stakeholders and translating technical capabilities into compelling value propositions that drive prod...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Lead and optimize warehouse operations, ensuring compliance, safety, and efficiency while fostering strategic relationships with customers and enhancing team performance through coaching and lean meth...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$77K - $116K *

Grow your leadership expertise by driving sales strategy and maximizing team performance. You will manage and influence a high-performing sales organization to achieve ambitious revenue targets and en...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $200K *

Pioneer growth and operational excellence in Exterior Services by leading multi-region teams, optimizing costs, and driving margin expansion across a complex, dynamic scope. Influence long-term strate...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$85K *

Optimize operations within the installation shop by leading teams, ensuring efficiency, quality, and timely project execution while fostering collaboration across departments to meet customer needs an...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $230K *

Drive high-impact advisory services, leading complex engagements and fostering executive relationships. Mentor teams and ensure the delivery of strategic solutions while advancing business development...

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Strategize impactful initiatives by leading complex projects within the EPMO, driving enterprise transformation through cross-functional collaboration, disciplined execution, and proactive change mana...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$190K - $220K *

Join a team that's shaping the future of supply chain operations for next-gen AI infrastructure. Lead governance initiatives, streamline processes, and drive performance across logistics and analytics...

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$90K - $120K *

Unlock potential by leading a Managed Services Team to optimize workforce management, ensuring efficient processes and performance. Collaborate with partners to drive innovation using AI while develop...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Pioneer innovative supply chain solutions, managing procurement strategies to enhance operational efficiency and stakeholder satisfaction while ensuring compliance with industry standards and regulati...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$72K - $93K *

Empower service excellence by installing, troubleshooting, and optimizing equipment at client sites. Leverage your skills to train personnel and provide exceptional support in dynamic environments...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Empower transformation in Technology as you lead operating model evolution, talent strategy, and agile practices. Drive change management initiatives, enhance workforce capabilities, and make a signif...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Engage in driving revenue growth through strategic client management and proactive sales initiatives. Cultivate relationships while delivering tailored solutions that align with client objectives, ens...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Champion a transformative end-user growth strategy in the construction sector. Lead a dedicated team to forge key relationships, drive engagement, and maximize market impact through innovative strateg...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $195K *

Grow your career with a dynamic role managing key client relationships, ensuring exceptional service levels, and fostering internal partnerships to drive strategic change across client accounts in the...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $195K *

Accelerate progress at managing key client relationships to enhance service delivery, capture feedback, and lead strategic initiatives while fostering internal partnerships and identifying cross-selli...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $175K *

Drive strategic client relationships, ensuring exceptional service and satisfaction while fostering internal partnerships and identifying growth opportunities to enhance service offerings in the finan...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $158K *

Lead the charge in corporate communications, enhancing brand presence across platforms, managing media relations, and developing key internal initiatives aligned with strategic objectives in a hybrid...

Today

  •   Less than 5 years exp.  •   Business Services

$75K - $95K *

Lead the charge in delivering exceptional dining experiences by overseeing food service operations, enhancing team performance, ensuring compliance, and driving financial success, all while fostering...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$113K - $190K *

Discover innovative analytics solutions, leading client engagements and teams to maximize the value of content and data in a dynamic environment. Shape measurement frameworks, enhance operational effi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$80K - $90K *

Take ownership of managing all business office functions, ensuring compliance with policies, overseeing HR practices, and driving operational excellence while fostering a positive work environment for...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.