Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Engage in dynamic labor relations management, driving negotiations and strategic guidance across North America, while ensuring effective collaboration and advice for corporate and field operations sta...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the charge in transforming service delivery by managing teams, optimizing processes, and enhancing client relationships to drive growth and success in a fast-paced environment focused on customer...

Etobicoke, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Take ownership of technical support operations, leading a team to deliver outstanding service while optimizing processes. Drive operational excellence through SOP development and metrics tracking to e...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Unlock potential by leading strategic sourcing initiatives to optimize product quality, cost, and availability. Collaborate with cross-functional teams and suppliers to drive continuous improvement an...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $200K *

Inspire excellence by developing impactful training playbooks and tracking methods that unify customer engagement and production readiness across multiple divisions, ensuring high-quality standards an...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $200K *

Pioneer a high-impact supply chain leadership role driving transformation, optimizing operations, and enhancing sustainability across a vast network. Lead a dynamic team and collaborate across functio...

Reposted 3 weeks ago

  •   15+ years exp.  •   Manufacturing & Automotive

$108K - $145K *

Drive impactful sales strategies by leading district management teams, overseeing personnel development, and optimizing revenue plans. Collaborate cross-functionally to achieve strategic objectives an...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$108K - $145K *

Lead the sales team by overseeing performance, implementing strategic plans, and driving revenue growth. Shape district sales initiatives and develop talent while promoting efficient operations and ex...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$116K - $130K *

Join a team that's focused on excellence in service delivery operations for Retirement. Lead multifaceted teams, oversee client transitions, and drive strategic improvements ensuring operational succe...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$116K - $130K *

Lead the charge in operational excellence, ensuring top-tier service delivery for client onboarding and transitions. Oversee multifunctional teams and manage vendor governance, while driving continuou...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$116K - $130K *

Lead the charge in enhancing service delivery operations, driving seamless new business onboarding and client transitions. Collaborate with multifunctional teams to uphold quality standards and foster...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$116K - $130K *

Manage operations to ensure top-notch service delivery in Retirement Operations, enhancing client onboarding and transition. Lead multifunctional teams, govern vendor performance, and drive continuous...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$210K - $235K *

Lead the charge in developing integrated sourcing and materials strategies to enhance supply chain effectiveness across global Aerospace operations, ensuring alignment with business objectives and dri...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower supply chain efficiency by overseeing daily operations, ensuring quality, and leading personnel. Drive performance improvements while achieving compliance and establishing cost-effective objec...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead comprehensive safety and training initiatives across all fleet operations, focusing on performance improvement, risk reduction, and adherence to safety compliance. Drive team development and impl...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $140K *

Oversee strategic purchasing initiatives across multiple sites, ensuring consistent supply, optimizing supplier performance, and leading cost improvements in a dynamic manufacturing environment. Advoc...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$185K - $344K *

Lead strategic data partnerships to enhance collaboration and decision-making across commercial teams. Drive governance, compliance, and innovative data integration with a focus on maximizing value fr...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform the future of Service Parts and Consumables sales across the Americas by driving strategic initiatives, managing P&L, and leading a high-performing team to achieve operational excellence and...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$136K - $158K *

Drive excellence in customer experience by leading operations, enhancing services, and optimizing performance across various channels. Inspire a high-performing team to meet service standards, ensurin...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Collaborate to drive service sales by prospecting new clients, managing accounts, and providing exceptional customer support throughout the lifecycle, while covering the North Carolina territory. Remo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$121K - $203K *

Discover and develop innovative AI-powered product solutions that enhance existing offerings, oversee end-to-end product lifecycle, and collaborate across teams to ensure market success and alignment...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K *

Empower excellence by leading operations and client relationship management while driving growth and optimizing service solutions across diverse building-maintenance environments...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead operational excellence in manufacturing by driving performance, fostering high-performing teams, and implementing best practices to enhance productivity and quality while supporting growth and sa...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Create impactful transformation initiatives by leading program management efforts, ensuring alignment with organizational strategies, and driving successful outcomes while coordinating cross-functiona...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Manage the full delivery lifecycle of colocation projects, acting as the key tenant liaison. Drive communication across engineering, construction, and operations to meet tenant needs, ensure project t...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.