Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$115K - $130K *

Lead the charge in driving growth by developing strategic relationships with key corporate clients. This role focuses on customer acquisition and requires a proactive approach to sales and business de...

1 month ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$115K - $130K *

Accelerate progress at our organization by driving growth strategies and fostering relationships with key decision-makers. Lead initiatives to enhance customer acquisition and develop tailored solutio...

1 month ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $145K *

Champion program management excellence by leading cross-functional teams to deliver complex customer programs on time and within budget. Drive strategic initiatives, enhance operational processes, and...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead strategic initiatives in sterile processing operations, ensuring compliance, quality, and financial oversight while fostering collaboration with clinical departments and enhancing patient safety...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Elevate your career by leading strategic initiatives in Electrical product management, driving growth through analytics, vendor partnerships, and cross-functional collaboration to optimize profitabili...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion sales excellence by leading strategic initiatives that enhance productivity, optimize processes, and drive growth. Collaborate with cross-functional teams to align goals and foster a culture...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Drive sales excellence by optimizing processes and tools to enhance productivity, forecasting, and alignment across teams. Collaborate with stakeholders to support growth and foster a culture of accou...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Lead the charge in optimizing sales performance through strategic processes, tools, and collaboration with key stakeholders. Drive data-driven decision-making to enhance productivity and support busin...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Lead strategic sales initiatives to enhance performance and drive growth. Collaborate with cross-functional teams to optimize processes, tools, and reporting frameworks, ensuring alignment with compan...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive supplier quality excellence by overseeing audits, corrective actions, and risk management. Collaborate with cross-functional teams to ensure timely delivery of high-quality parts while fostering...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$175K - $210K *

Elevate your career by leading the Enterprise Solutions Engineering team, driving customer success through technical expertise and strategic leadership. Collaborate with Sales, Product, and Engineerin...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead strategic operations across a multi-shift value stream, driving safety, quality, and efficiency. Collaborate with cross-functional teams to enhance performance, implement lean practices, and fost...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform sales processes and CRM systems to enhance revenue across business units. Collaborate with stakeholders to implement standardized practices and drive efficiency, ensuring impactful decision...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Elevate sales effectiveness by developing a unified sales process and implementing a world-class CRM. Influence decision-making across business units to drive revenue growth and enhance operational ef...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead and develop a high-performing Account Management team, driving revenue and client retention through strategic initiatives, data analysis, and collaboration with cross-functional departments to me...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Contribute to revenue growth by developing and executing a robust sales strategy, building strong client relationships, and leading the sales cycle from prospecting to closing within the region...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Drive operational excellence across nationwide cleanroom laundry facilities. Collaborate with senior leadership to enhance performance, standardization, and scalability, while leading continuous impro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$88K - $105K *

Lead the charge in managing Soft Trim tooling programs from award to production. Oversee cross-functional teams to ensure timely, budget-compliant project execution while maintaining strong customer a...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$158K - $190K *

Serve as the finance lead for Product & Engineering, driving budget planning and analysis. Collaborate with senior leaders to enhance operational excellence in financial management, supporting informe...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.