Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $200K *

Lead with purpose to enhance distribution operations across multiple sites. Drive efficiency, optimize workflows, and ensure superb customer service while managing a large-scale warehouse network and...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$160K - $200K *

Lead the charge in optimizing distribution operations across 14 locations, managing over 5,000 staff to enhance efficiency, accuracy, and customer satisfaction within a rapidly growing corporate envir...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$150K - $180K *

Lead initiatives to enhance distribution operations across 14 sites, optimizing workflows, ensuring safety, and delivering superior customer service. Drive efficiency in a vast warehousing network wit...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$160K - $200K *

Transform distribution operations by optimizing a network of 14 locations, ensuring efficiency and top-tier customer service. Lead a team of 5,000+ in a thriving North American environment for continu...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$130K - $160K *

Drive the sourcing strategy and market access for parts supply, fostering relationships with key Asian suppliers while ensuring compliance and quality standards are met for operational excellence acro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $115K *

Join a team that's dedicated to enhancing employee benefits experiences by managing operations, vendor relationships, and compliance while leading a motivated Benefits Coordinator in a dynamic and evo...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$180K - $220K *

Drive innovative supply chain strategies across our enterprise, optimizing procurement, vendor management, and clinical support. Lead initiatives that enhance operational efficiency, reduce costs, and...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$198K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engineer your future as you lead strategic operations within Shared Services, focusing on Dynamics 365 F&O implementation. Collaborate cross-functionally, ensuring enhanced A/R and A/P processes while...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Champion exceptional customer experiences by leading service teams, driving operational excellence, and implementing continuous improvement strategies to enhance loyalty and satisfaction across all co...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Oversee customer service strategies to enhance loyalty and service quality. Lead multiple teams, ensuring exceptional experiences through innovative solutions and rigorous performance metrics. Champio...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead customer service strategies, overseeing teams to ensure exceptional service, operational excellence, and continuous improvement in a dynamic environment while fostering a customer-first culture...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Make your mark at the forefront of customer service excellence by leading multiple teams, optimizing operations, and driving continuous improvement to elevate the customer experience and brand loyalty...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $200K *

Drive and enhance a key retail business, managing relationships, executing strategies, and delivering growth in profitability and market share. Leverage insights and leadership to maximize opportuniti...

6 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $200K *

Shape the future of strategic sales leadership by driving growth and profitability in a high-impact retail partnership. Collaborate across teams to enhance customer relationships and leverage insights...

6 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $220K *

Champion the future of ambulatory infusion pharmacy services, driving operational excellence and patient-centered care across diverse settings. Lead strategic initiatives, enhance service delivery, an...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead impactful sales initiatives by growing and nurturing customer relationships. Drive revenue growth through new business development, utilizing consultative selling techniques to meet and exceed sa...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$132K - $199K *

Transform order operations by leading innovative initiatives, ensuring successful technology adoption and process optimization. Collaborate cross-functionally to achieve measurable business outcomes a...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $150K *

Lead and manage service operations, fostering team development and ensuring performance excellence while optimizing processes and profitability across the IT Department...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Manage and enhance customer program operations, ensuring timely, high-quality product delivery and sustaining strong relationships. Drive process improvements and oversee facility management in a dyna...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $141K *

Lead the charge in optimizing warehouse operations to enhance on-time delivery and inventory accuracy. Collaborate across teams to ensure disciplined execution and continuous improvement in order fulf...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Transportation

$183K - $258K *

Drive digital transformation and operational excellence as you lead project execution, optimize resources, and champion innovative strategies that align with business objectives. Collaborate with cros...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Join a team that supports environmental safety through field services, overseeing projects and emergency responses while ensuring team professionalism and safety protocols in a dynamic and travel-orie...

1 month ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $160K *

Drive the product management strategy in healthcare technology, leading a team to innovate and develop software solutions. Collaborate cross-functionally to meet customer needs and achieve business ob...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Elevate customer impact by leading a team of product managers to innovate and execute a strategic product roadmap in the healthcare technology sector, ensuring alignment with business objectives and e...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.