Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director - Business Development
$115K - $130K *
Lead the charge in driving growth by developing strategic relationships with key corporate clients. This role focuses on customer acquisition and requires a proactive approach to sales and business de...
1 month ago
Director - Business Development
$115K - $130K *
Accelerate progress at our organization by driving growth strategies and fostering relationships with key decision-makers. Lead initiatives to enhance customer acquisition and develop tailored solutio...
1 month ago
Associate Director, Program Management
$120K - $145K *
Champion program management excellence by leading cross-functional teams to deliver complex customer programs on time and within budget. Drive strategic initiatives, enhance operational processes, and...
6 days ago
Director, Enterprise Sterile Processing
$110K - $130K *
Lead strategic initiatives in sterile processing operations, ensuring compliance, quality, and financial oversight while fostering collaboration with clinical departments and enhancing patient safety...
Reposted 2 weeks ago
Director Category Management - Electrical
$125K - $150K *
Elevate your career by leading strategic initiatives in Electrical product management, driving growth through analytics, vendor partnerships, and cross-functional collaboration to optimize profitabili...
2 days ago
$125K - $150K *
Champion sales excellence by leading strategic initiatives that enhance productivity, optimize processes, and drive growth. Collaborate with cross-functional teams to align goals and foster a culture...
1 week ago
$125K - $150K *
Drive sales excellence by optimizing processes and tools to enhance productivity, forecasting, and alignment across teams. Collaborate with stakeholders to support growth and foster a culture of accou...
1 week ago
$125K - $150K *
Lead the charge in optimizing sales performance through strategic processes, tools, and collaboration with key stakeholders. Drive data-driven decision-making to enhance productivity and support busin...
1 week ago
$110K - $130K *
Lead strategic sales initiatives to enhance performance and drive growth. Collaborate with cross-functional teams to optimize processes, tools, and reporting frameworks, ensuring alignment with compan...
1 week ago
$80K - $95K *
Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...
1 month ago
$95K - $115K *
Drive supplier quality excellence by overseeing audits, corrective actions, and risk management. Collaborate with cross-functional teams to ensure timely delivery of high-quality parts while fostering...
3 days ago
Director, Strategic Relationship Exec I
$90K - $155K *
Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...
2 weeks ago
Director, Strategic Relationship Exec I
$90K - $155K *
Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...
2 weeks ago
Director, Strategic Relationship Exec I
$90K - $155K *
Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...
2 weeks ago
Director, Strategic Relationship Exec I
$90K - $155K *
Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...
2 weeks ago
Director, Strategic Relationship Exec I
$90K - $155K *
Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...
2 weeks ago
Regional Director, Solutions Engineering, Enterprise
$175K - $210K *
Elevate your career by leading the Enterprise Solutions Engineering team, driving customer success through technical expertise and strategic leadership. Collaborate with Sales, Product, and Engineerin...
1 week ago
Value Stream Director - IT Enclosures
$120K - $145K *
Lead strategic operations across a multi-shift value stream, driving safety, quality, and efficiency. Collaborate with cross-functional teams to enhance performance, implement lean practices, and fost...
Today
Director, Sales Process and CRM
$125K - $150K *
Transform sales processes and CRM systems to enhance revenue across business units. Collaborate with stakeholders to implement standardized practices and drive efficiency, ensuring impactful decision...
2 days ago
Director, Sales Process and CRM
$120K - $145K *
Elevate sales effectiveness by developing a unified sales process and implementing a world-class CRM. Influence decision-making across business units to drive revenue growth and enhance operational ef...
2 days ago
Director of Account Management
$100K - $120K *
Lead and develop a high-performing Account Management team, driving revenue and client retention through strategic initiatives, data analysis, and collaboration with cross-functional departments to me...
Reposted 1 week ago
$110K - $130K *
Contribute to revenue growth by developing and executing a robust sales strategy, building strong client relationships, and leading the sales cycle from prospecting to closing within the region...
Reposted 1 week ago
Cleanroom Operations Improvement Director
$125K - $150K *
Drive operational excellence across nationwide cleanroom laundry facilities. Collaborate with senior leadership to enhance performance, standardization, and scalability, while leading continuous impro...
Reposted 1 week ago
$88K - $105K *
Lead the charge in managing Soft Trim tooling programs from award to production. Oversee cross-functional teams to ensure timely, budget-compliant project execution while maintaining strong customer a...
3 days ago
$158K - $190K *
Serve as the finance lead for Product & Engineering, driving budget planning and analysis. Collaborate with senior leaders to enhance operational excellence in financial management, supporting informe...
3 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.