Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$99K - $175K *

Shape the future of client operations as a key partner to executive leadership, driving strategy into action. Manage relationships, implement systems, and ensure high-quality client engagement through...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Optimize client operations and drive strategic initiatives by translating executive goals into actionable insights, fostering cross-functional collaboration, and enhancing operational efficiency for t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Empower your career by driving client experience operations, collaborating with senior leaders to enhance systems and processes while ensuring impactful client engagements within a dynamic, fast-paced...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Contribute to a high-impact client experience operations role that bridges strategy and action. Collaborate with executive leadership and build operational frameworks that enhance client relationships...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$184K - $276K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $160K *

Shape the future of financial security by expanding TRM's market presence. Engage key sectors, drive client success, and foster vital customer relationships while utilizing your expertise in blockchai...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Pioneer transformative supply chain strategies, driving innovation and operational excellence across distribution networks, optimizing end-to-end processes, and leading impactful initiatives for enter...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Inspire a dynamic team of sales agents by fostering growth, implementing effective training, and leveraging innovative technology to enhance performance and success in the real estate market. Drive ex...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $120K *

Join a team that's committed to fostering growth and inspiring success. Lead a dynamic group of agents while shaping the future of real estate sales with innovative technology and robust training init...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Develop your career by overseeing maintenance teams across multiple sites, ensuring compliance with standards and safety regulations, while fostering relationships with vendors and driving continuous...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $105K *

Elevate maintenance execution across multiple communities by overseeing operations, mentoring teams, and ensuring compliance. Drive performance improvements while fostering vendor relationships in a d...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$145K - $165K *

Lead the charge in driving customer success through proactive governance, relationship management, and contract oversight, while collaborating across teams to ensure seamless service delivery and alig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead operational excellence in a key region by enhancing practice performance, ensuring strategic alignment, and fostering team collaboration. Drive growth through effective management, process implem...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$178K - $285K *

Partner with us to drive agency strategy, managing relationships, negotiations, and performance. Lead evaluation and optimization efforts to maximize ROI and ensure marketing objectives align with dyn...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Elevate your career by leading a dynamic sales organization, defining commercial strategies across multiple verticals, and driving innovative go-to-market approaches to achieve ambitious revenue goals...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$90K - $130K *

Unlock potential by leading client success with SimioCloud, driving revenue growth through strategic solutions. Cultivate relationships while ensuring top-notch service and performance. Play a pivotal...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $110K *

Lead operations in delivering top-notch customer service by managing backorders, enhancing processes, and analyzing performance metrics. Empower teams to exceed customer expectations through strong ve...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Lead the charge in maximizing client success and revenue through strategic account management and up-selling of SimioCloud solutions while fostering strong relationships with clients and internal stak...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Lead the charge in optimizing operations within a dynamic apparel distribution center. Oversee fulfillment processes, drive continuous improvement, and collaborate cross-functionally to achieve excell...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Elevate financial strategy and operational excellence by leading a diverse team to drive budgeting, forecasting, and analytical insights that support key business initiatives and growth across the org...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Elevate client relationships by overseeing service delivery and program success. Lead teams in building partnerships, tackling challenges, and aligning strategies with objectives to ensure exceptional...

Mississauga, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $92K *

Optimize customer relations by leading a dedicated team to enhance service delivery, drive sales growth, and foster strong relationships while ensuring compliance with shipping regulations and organiz...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Lead the charge in developing innovative electrical safety solutions while managing a dynamic engineering team. Drive projects from concept through production, ensuring compliance, quality, and collab...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Elevate your career by leading innovative hardware engineering projects, overseeing design strategies, and fostering team development in a dynamic environment focused on cutting-edge electrical safety...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead and optimize supply chain operations in a dynamic healthcare environment. Collaborate with clinical teams to enhance procurement, inventory management, and cost-efficiency, ensuring quality stand...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.