Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Help us elevate our Customer Operations by designing and leading strategic initiatives that enhance the operating model, forecasting, and AI workflows, ensuring trust and excellence across customer su...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $120K *

Accelerate progress at revenue growth by managing the full sales cycle and forging strong client relationships. Drive success through effective prospecting, tailored proposals, and a commitment to exc...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $124K *

Empower a field team through leadership and strategic guidance, ensuring optimal program delivery and client satisfaction while driving performance metrics and fostering team development in a dynamic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Shape the future of integrated supply chain solutions by leading strategic initiatives, managing relationships with key stakeholders, and driving significant revenue growth while ensuring exceptional...

1 month ago

  •   8 - 10 years exp.  •   Business Services

$95K - $130K *

Join us in driving exceptional value for complex commercial accounts, focusing on growth, relationship management, and financial objectives. Collaborate with a dedicated team while enhancing member ex...

London, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Champion compliance excellence by leading financial regulatory initiatives, overseeing policy implementation, and driving operational efficacy, ensuring adherence to local, state, and federal regulati...

1 month ago

  •   11 - 15 years exp.  •   Finance & Insurance

$242K - $302K *

Drive commercial transformation by leading impactful programs that enhance go-to-market strategies, ensure disciplined execution, and deliver measurable outcomes across cross-functional teams. Elevate...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$242K - $302K *

Lead the design and execution of transformative commercial initiatives, enhancing agility and measurable outcomes through cross-functional collaboration, governance, and change management. Drive susta...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$260K - $285K *

Champion operational excellence by leading a high-performing team to drive scalable processes, enhance efficiency, and implement innovative AI solutions that position the organization for global growt...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Business Services

$113K - $170K *

Join the team as a strategic HR Business Partner, influencing organizational dynamics across divisions, crafting people strategies, and leading change initiatives to enhance workforce effectiveness an...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$113K - $170K *

Empower senior leaders by providing strategic HR partnership, addressing complex talent and organizational challenges, and driving effective change initiatives across multiple divisions to support bus...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of marketing operations by leading a team to enhance efficiency, streamline processes, and drive strategic initiatives across the organization. Collaborate with cross-functional teams...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$175K - $200K *

Drive strategic technology initiatives between IT and commercial units, prioritizing product roadmaps to enhance sales enablement and operational efficiency while delivering impactful solutions aligne...

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Engage in strategic leadership for Co-Pilot, driving user adoption and ensuring platform success while collaborating with technical teams and stakeholders to enhance overall organizational performance...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $100K *

Empower and develop a dynamic sales team while driving growth in your territory. Cultivate lasting customer relationships, achieve sales goals, and contribute to an ambitious vision of doubling compan...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $100K *

Champion growth by hiring, developing a strong sales team, and cultivating customer relationships while achieving sales goals and prioritizing effective planning in a hybrid work environment...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$102K - $170K *

Empower your career by leading strategic client relationships and driving growth. Leverage your expertise in media analytics to advise executive stakeholders while managing high-performing teams and o...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$100K - $130K *

Champion transformative user adoption and strategy for a leading tech platform. Drive innovative initiatives, maximize ROI, and ensure stakeholder alignment while providing invaluable leadership to en...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the charge in driving user adoption and strategic oversight for Co-Pilot. Collaborate with cross-functional teams, shape program initiatives, and enhance performance metrics while avoiding daily...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Optimize outcomes by strategically leading the Co-Pilot platform, enhancing user adoption, and ensuring innovation. Bridge technical teams and stakeholders while driving ROI through program initiative...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Accelerate progress at a global scale by leading technical support initiatives, enhancing equipment reliability, and providing strategic oversight in the engineering domain while ensuring exceptional...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$164K - $197K *

Drive impactful member-centric analytics and data capabilities, partnering with leadership to enhance strategic decisions, optimize portfolio performance, and foster actionable insights across enterpr...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $160K *

Shape the future of pharmaceutical operations by leading a global team of project managers to ensure successful technology transfers and lifecycle management at Contract Manufacturing Organizations, d...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$164K - $197K *

Lead the development and delivery of data-driven insights that drive strategic initiatives and enhance member-centric decision-making across enterprise solutions, fostering a culture of analytics and...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$164K - $197K *

Elevate data-driven decision-making by leading analytics strategies, enhancing performance insights, and fostering collaboration across teams to support enterprise growth and profitability through act...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.