Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$236K - $295K *

Drive the customer care product vision and strategy, leading a team of product managers to enhance AI support, optimize contact center platforms, and improve user experiences across multiple business...

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$236K - $295K *

Lead the charge in shaping an AI-driven customer care strategy, guiding a talented team of product managers. Own a comprehensive portfolio that enhances support experiences through innovative technolo...

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Lead sales performance in your region to achieve annual objectives. Motivate and develop team members while managing P&L and strategic planning. Drive client relations and ensure operational success a...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in driving customer support operations post-sale, ensuring successful installations and ongoing relationships. Collaborate with cross-functional teams to optimize project execution and...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Engage in a pivotal role that combines sales strategy and customer marketing to enhance retail growth. Drive brand success at retail through strategic partnerships, data insights, and targeted marketi...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Lead maintenance operations to optimize facility equipment, ensuring safety and operational efficiency. Collaborate with teams to support logistics and continually improve processes while managing bud...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion operational excellence by driving efficient customer service and logistics, ensuring stellar customer support and seamless order-to-shipment processes. Lead improvement initiatives across tea...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Shape the future of sales operations by executing impactful strategies, driving account planning, and enhancing pipeline management to elevate team performance and achieve revenue targets in a dynamic...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Shape enterprise-wide strategic procurement for indirect categories, leading teams in supplier performance, cost optimization, and governance. Serve as a senior advisor to executives, driving transfor...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Shape the future of indirect procurement by leading enterprise strategy, enhancing supplier performance, and driving cost optimization while advising executive leadership on sourcing initiatives and g...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Elevate enterprise-wide procurement by leading strategic initiatives in indirect sourcing. Drive supplier performance, optimize costs, and enhance risk management while advising senior executives on s...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a team that drives strategic project success and development. As a key leader, you’ll oversee a talented project management team, ensuring effective delivery, fostering growth, and enhancing prog...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K *

Drive excellence in projects and technical services, leading multidisciplinary teams to deliver profitable and safe engineering solutions. Collaborate across operations to enhance project execution al...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate your career by leading high-volume outbound operations while ensuring efficiency, quality, and safety. Collaborate with teams to implement best practices and drive continuous improvement in a...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Oversee service and support administration services for individuals with disabilities, ensuring compliance and effective delivery, while managing policies, staff, and community resources to enhance se...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Join a team that's dedicated to driving digital growth strategies for high-value clients. As a key executive advisor, you'll enhance client relationships and lead lifecycle planning while collaboratin...

Toronto, ONIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$153K - $192K *

Unlock the potential of our sales operations by enhancing processes, driving Salesforce usage, and fostering collaboration across teams to achieve operational excellence and proactive sales management...

Scarborough, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

$180K - $210K *

Grow and optimize the logistics network, managing end-to-end strategy, provider relationships, and performance measurement while ensuring high-quality, reliable delivery outcomes aligned with business...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Drive excellence in client partnerships by leading strategic delivery and optimizing cross-functional collaboration in healthcare advertising. Shape brand direction and ensure compliance while managin...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Unlock potential by leading client relationships and driving program success. Utilize strategic thinking and operational expertise to enhance client experiences and foster collaboration across teams i...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$170K - $180K *

Lead strategic financial operations and compliance for international entities, driving growth through effective reporting, analysis, and executive collaboration while ensuring adherence to US GAAP and...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$104K - $110K *

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$154K - $247K *

Grow your career with a role focused on driving revenue and growth for Enterprise customers through relationship management, strategic planning, and sales expertise while exceeding targets in a dynami...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Play a key role in enhancing the customer journey by leading strategies that drive customer satisfaction and retention. Collaborate with cross-functional teams to create a seamless member experience a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$114K - $130K *

Develop and manage client relationships in Wealth Management, leveraging investment strategies and compliance knowledge to meet clients' financial goals while leading a high-performing team toward exc...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.