Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $120K *

Empower your career by leading warehouse operations, ensuring safety, quality, and efficiency. Drive continuous improvement and foster a high-performing team to meet organizational goals in a dynamic...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $261K *

Drive impactful service execution and operational excellence across 18 states in the West US, overseeing P&L and managing a national DAC Center. Collaborate with teams to enhance customer satisfaction...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$129K - $193K *

Lead the commercial operations for the Heavy Duty sector, enhancing process efficiencies, driving analytics automation, and optimizing customer service to ensure operational excellence and improved bu...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$82K *

Partner with us to lead employee relations and investigations, ensuring fair practices and compliance. Drive organizational effectiveness through data analysis, training, and consultation, while foste...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $194K *

Lead operational excellence in media business operations, overseeing financials and team management across regions. Collaborate with clients and internal teams to drive efficiency and growth in advert...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Shape the future of logistics by leading a dynamic 3PL Distribution Center, ensuring operational excellence and profitability while fostering teamwork and exceeding customer expectations in a fast-pac...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Empower the product vision and strategy, driving initiatives that align with business goals. Collaborate with cross-functional teams to enhance product value and ensure success through data-driven ins...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Champion operational excellence by leading site activities, maximizing profitability, and ensuring superior client service. Drive team performance through effective training and management while adher...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Drive operational excellence in warehouse management by leading teams, optimizing processes, and enhancing customer satisfaction. Focus on productivity, inventory accuracy, and profitability while fos...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Join a team that's driving global commercial operations, managing pipeline visibility, contract governance, and market intelligence. This senior-level role influences cross-functional initiatives, ens...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion global commercial operations by leading pipeline management, RFQ visibility, and market intelligence. Drive cross-functional initiatives and ensure data integrity to support long-term revenue...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $230K *

Lead the comprehensive marketing function, driving customer growth through integrated strategies across brand, retail, digital, and lifecycle marketing, while optimizing performance and maintaining br...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Optimize site operations by leading a dedicated team to exceed client standards, enhance profitability, and ensure effective communication. Drive staffing strategies and financial management to suppor...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$135K - $160K *

Transform product operations by leading strategy and execution, ensuring cross-functional alignment, optimizing tools, and driving AI enablement. Oversee a team of product delivery managers to enhance...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $180K *

Lead strategic health plan implementations and optimize client solutions. Drive cross-functional collaboration, manage complex projects, and enhance operational workflows to ensure successful launches...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$151K - $268K *

Lead the charge in enhancing customer experience by advocating for service excellence, collaborating across departments, and driving strategic initiatives to elevate patient and healthcare professiona...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Shape the future of logistics by managing shipping operations, ensuring compliance, and optimizing freight strategies across multiple facilities while leading a dedicated team in a fast-paced environm...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Champion growth by evaluating customer needs and driving revenue through strategic account development. Collaborate with teams to enhance service offerings and deliver exceptional customer experiences...

Today

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Elevate your career by leading centralized resources and programs, driving operational excellence, and fostering a quality mindset across teams. Collaborate with management to enhance patient support...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$143K - $251K *

Drive exceptional customer experiences by leading a global Product Support team, ensuring operational excellence and continuous improvement in a fast-paced SaaS environment focused on customer value a...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate agency operations by creating clarity across complex accounts, anticipating risks, and enabling senior communicators to excel. Partner with leadership to build systems that drive exceptional c...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in enhancing supplier quality and reliability within a dynamic supply chain environment. Drive strategic initiatives, manage teams, and ensure compliance to optimize production efficie...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Drive success by leading a dynamic sales team, fostering customer relationships, and implementing effective strategies to enhance performance and growth in a fast-paced environment...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K - $175K *

Drive strategic sales initiatives and lead a high-performing team to achieve revenue growth, enhance client relationships, and expand market presence while collaborating across departments to align go...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.