Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$190K - $215K *
Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...
1 week ago
$190K - $215K *
Elevate the National Accounts strategy by leading a high-performing team to drive growth, enhance customer partnerships, and achieve financial objectives across Integrated Delivery Networks through st...
1 week ago
$190K - $215K *
Lead a dynamic team to drive growth and performance in National Accounts, shaping strategies that enhance customer partnerships and achieve commercial success across Integrated Delivery Networks. Join...
1 week ago
$190K - $215K *
Champion the growth and strategy of National Accounts, leading a team to drive commercial success and foster long-term partnerships within Integrated Delivery Networks. Collaborate cross-functionally...
1 week ago
$190K - $215K *
Elevate the National Accounts strategy by leading a high-performing team to drive growth, enhance customer partnerships, and achieve financial objectives across Integrated Delivery Networks through st...
1 week ago
$190K - $215K *
Transform the National Accounts landscape by leading a high-performing team to drive growth, enhance customer partnerships, and execute strategic initiatives across Integrated Delivery Networks, ensur...
1 week ago
$190K - $215K *
Champion the growth and strategy of National Accounts, leading a team to drive commercial success and foster long-term partnerships within Integrated Delivery Networks through effective leadership and...
1 week ago
$190K - $215K *
Empower a high-performing team to drive growth and strategy for National Accounts, enhancing partnerships with Integrated Delivery Networks. Lead initiatives that align commercial priorities with busi...
1 week ago
$190K - $215K *
Champion the growth and performance of National Accounts by leading a high-performing team, developing strategic initiatives, and driving customer partnerships across Integrated Delivery Networks to a...
1 week ago
$190K - $215K *
Lead and inspire a team to drive growth and performance in National Accounts, focusing on strategic partnerships and customer retention across Integrated Delivery Networks. Collaborate cross-functiona...
1 week ago
$190K - $215K *
Lead the charge in driving growth and strategy for National Accounts, overseeing a team of Health System Executives to enhance partnerships and achieve commercial objectives across Integrated Delivery...
1 week ago
$190K - $215K *
Lead the charge in driving growth and performance for National Accounts, guiding a team of Health System Executives to achieve strategic objectives and foster long-term partnerships across Integrated...
1 week ago
$187K - $210K *
Lead the charge in transforming Product Operations by streamlining workflows, leveraging AI for improved efficiency and delivering impactful product management across global teams. Mentor a diverse te...
Reposted 1 week ago
$115K - $175K *
Advance market share by driving strategic growth initiatives within the US Mid-Market and Enterprise carrier segments. Lead a high-performing team to execute regional plans, leveraging deep telecom ex...
Yesterday
Director, Customer Success Onboarding
$120K - $145K *
Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...
2 weeks ago
$110K - $130K *
Drive operational excellence by leading distribution strategies, optimizing performance, and fostering accountable teams to achieve business goals in a high-volume environment. Champion continuous imp...
1 month ago
$170K - $200K *
Transform your career by leading a high-performing sales team, driving strategic growth, and enhancing client relationships in a dynamic, global environment. Leverage your expertise in IoT solutions t...
3 weeks ago
Senior Customer Service Manager
$80K - $95K *
Elevate customer service excellence by leading a dynamic team of 90+ in a fast-paced contact center, driving performance and fostering a culture of exceptional service delivery...
1 week ago
Senior Customer Service Manager
$80K - $95K *
Drive exceptional customer service by managing a large contact center, developing leaders, and enhancing team performance to ensure a legendary customer experience...
1 week ago
Director of Operations (Manufacturing)
$110K - $130K *
Join a team that's tackling operational challenges by leading manufacturing excellence in a dynamic environment. You will drive quality, safety, cost efficiency, and delivery, ensuring top performance...
Reposted 1 week ago
Director, Marketing Operations
$120K - $145K *
Unlock potential by leading marketing operations to enhance efficiency, drive demand generation, and optimize analytics. Collaborate with cross-functional teams to build scalable systems that support...
1 week ago
$130K - $160K *
Transform the customer experience by leading a diverse team across multiple districts, focusing on sales performance, operational excellence, and talent development to drive profitability and ensure c...
1 week ago
Sales Director, Digital Business Unit
$225K - $240K *
Transform business growth by leading a high-performing sales team, driving strategic initiatives, and enhancing client relationships to accelerate revenue across digital solutions in North America...
3 days ago
$125K - $150K *
Shape the future of product excellence by leading operational alignment, enhancing team delivery, and driving go-to-market execution. Collaborate with engineering and stakeholders to ensure seamless e...
3 weeks ago
Director of Customer Service Operations
$150K - $175K *
Unlock your potential as a hands-on leader in customer service operations, driving performance and quality across teams. Collaborate with cross-functional partners to enhance processes and empower you...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.