Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Champion customer satisfaction by leading the service team, driving improvements in customer experience through design thinking while collaborating across departments for impactful solutions and strat...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$113K - $168K *

Transform business operations by driving revenue growth through strategic sales and marketing initiatives. Collaborate with teams to foster customer relationships and develop innovative solutions, lea...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$113K - $168K *

Take ownership of revenue growth by leading sales strategies, assessing account performance, and fostering relationships across functional areas. Drive product development and manage proposals while e...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Pioneer innovative event solutions as a Senior Technical Leader, guiding complex projects from conception to execution. Collaborate with cross-functional teams to enhance client experiences while ment...

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$170K - $180K *

Pioneer innovative category growth strategies, enhance profitability through effective procurement practices, and lead a collaborative team in bridging operations and market insights to drive business...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $210K *

Lead the charge in driving eCommerce strategies for North America, enhancing customer experience and optimizing performance across digital platforms to achieve significant growth and operational excel...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$185K - $277K *

Elevate global compensation structures, driving performance alignment, and engaging stakeholders. Lead equity design to attract talent and navigate industry shifts with strategic insights, ensuring un...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead procurement initiatives to enhance sourcing strategies, optimize supplier relationships, and drive cost efficiency while ensuring compliance and operational excellence. Collaborate cross-function...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $95K *

Drive operational excellence as the Regional Service Manager, ensuring successful delivery of service commitments and customer satisfaction while leading diverse teams across multiple geographies and...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $210K *

Elevate revenue generation by leading a national inside sales organization. Design scalable processes, foster high-performance culture, and drive predictable sales outcomes through collaboration and i...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $210K *

Advance your career by leading a national inside sales organization to drive revenue growth. You'll develop strategies, optimize processes, and mentor next-gen leaders while collaborating cross-functi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate customer engagement by leading a high-volume Sales & Loyalty Center, optimizing operations, driving digital transformation, and fostering a high-performance culture to maximize sales conversio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the charge in driving revenue growth through strategic sales initiatives, ensuring market performance and exceeding targets while managing group rooms and account solicitation for optimal busines...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Lead operations management for multiple healthcare sites, delivering strategic oversight and ensuring regulatory compliance while enhancing service excellence and team development. Drive financial per...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$134K - $201K *

Oversee cross-functional strategic initiatives from inception to evaluation, ensuring stakeholder alignment and project success. Drive process improvements and establish governance frameworks while co...

4 days ago

  •   Less than 5 years exp.  •   Media

$90K - $110K *

Champion operational excellence in aviation services, building trust with clients, leading a high-performing team, and driving financial and safety compliance while ensuring seamless flight execution...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Join a team that's redefining product marketing in a high-growth AI-centric environment. Lead strategic initiatives, own key messaging, and shape impactful marketing efforts that engage shop owners an...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that shapes the future of talent management by enhancing employee engagement and performance through innovative strategies and programs. Lead initiatives to drive organizational change and...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $230K *

Transform your career with a strategic leader role, driving complex, multi-track program delivery in a technology-forward, compliance-heavy environment. Elevate team performance and manage dependencie...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $230K *

Drive program delivery within a complex, multi-disciplinary environment. Lead and evolve a cross-functional program management team while navigating compliance challenges and delivering against strate...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $230K *

Elevate your career by leading complex multi-disciplinary programs while ensuring compliance and driving strategic orchestration. Foster team development, oversee financials, and adapt Agile practices...

5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $230K *

Lead and optimize project delivery across diverse brands, ensuring operational excellence and growth in a complex, matrixed environment. Cultivate talent while building strong client relationships and...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$100K - $230K *

Elevate operational efficiency by leading project management across a diverse portfolio, ensuring top-notch delivery and client satisfaction while fostering talent development and strategic transforma...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$100K - $230K *

Champion operational excellence by leading project management across diverse brand portfolios, fostering client relationships, and driving growth through effective delivery and resource management wit...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$100K - $230K *

Pioneer a transformative delivery strategy managing diverse client needs. Oversee operations and execution across multiple brands to ensure high-quality outcomes. Build collaborative teams, enhance cl...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.