Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$110K - $130K *

Unlock growth potential by leading lifecycle marketing for Campus offerings, driving enrollment and revenue while nurturing relationships with athletes and families. Collaborate across teams to create...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$194K - $267K *

Lead the charge in building a cohesive Product & Technology Operational Excellence function, aligning cross-functional teams to enhance decision-making, streamline execution, and drive operational eff...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$194K - $267K *

Partner with us to enhance Product & Technology operational excellence by leading cross-functional teams toward strategic goals, improving decision-making, and driving quality in execution. Leverage c...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$194K - $267K *

Champion operational excellence by leading a multidisciplinary team, translating business priorities into actionable plans, and driving efficiency across Product and Technology through innovative prac...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$179K - $269K *

Lead the creative vision for immersive marketing experiences, driving innovation and storytelling across digital and in-person events. Collaborate with cross-functional teams to deliver memorable cust...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $236K *

Join a team that's redefining global logistics by optimizing supply chain strategies and enhancing fulfillment planning. Lead cross-functional collaboration to ensure timely delivery and compliance ac...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$193K - $242K *

Drive strategic supplier relationships and operational excellence across a critical portfolio, ensuring compliance, quality, and cost-effectiveness while leading cross-functional teams to achieve sust...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Shape the future of global sales strategy by leading initiatives that drive partner growth and sales enablement. Collaborate with cross-functional teams to optimize processes, enhance capabilities, an...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$185K - $265K *

Engage in strategic leadership to design and implement partner programs that drive pipeline growth, enhance partner enablement, and ensure operational excellence across cross-functional teams for scal...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$210K - $250K *

Lead the charge in driving revenue growth through strategic sales and engineering initiatives. Collaborate with teams to enhance customer engagement and develop effective sales strategies within a dyn...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate your career by joining a dynamic team focused on transforming corporate learning. As a senior leader, you'll drive strategic initiatives, engage with top executives, and shape the future of wo...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$158K - $210K *

Lead a dynamic team of Key Account Executives to drive new business growth, manage complex sales cycles, and shape go-to-market strategies while fostering strong relationships with Fortune 100 clients...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in defining and elevating content strategy to enhance brand voice, drive engagement, and support business growth through innovative storytelling and strategic partnerships across multi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of content strategy by leading enterprise initiatives that enhance brand voice, engage audiences, and drive growth through innovative storytelling and strategic partnerships across mu...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Accelerate progress at a leading financial services firm by driving enterprise content strategy. Lead messaging, storytelling, and innovative content initiatives to enhance brand engagement and suppor...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Elevate your career by leading strategic content initiatives that enhance brand voice and drive growth. As a key player, you'll shape messaging, develop impactful content, and collaborate across teams...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Join a dynamic team to lead strategic account services, driving revenue growth and client satisfaction through innovative pharmaceutical marketing initiatives while mentoring and developing talent wit...

West Chester, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Shape the future of pharmaceutical marketing by leading account services, driving revenue growth, and fostering client relationships. Oversee cross-functional teams to deliver innovative solutions whi...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Lead the charge in developing and executing strategic communications for healthcare clients. Collaborate with teams to deliver innovative solutions, manage client relationships, and mentor junior staf...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead strategic communications initiatives, fostering client relationships and guiding project execution. Drive innovative solutions in healthcare communications while mentoring team members and ensuri...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $170K *

Champion the future of customer engagement by leading lifecycle marketing strategies. Drive retention and loyalty through data-driven personalization across multiple channels, maximizing customer life...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $150K *

Lead the charge in developing strategic frameworks that drive client success. Collaborate cross-functionally to craft innovative solutions, mentor teams, and ensure strategic excellence across integra...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Transform the future of strategic communications by leading cross-functional teams to develop innovative, data-driven strategies that drive client success and foster long-term relationships in a dynam...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.