Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$193K - $242K *

Shape strategic initiatives within a high-impact leadership role, driving complex supplier transitions and operational excellence across a global network. Lead cross-functional teams to ensure timely...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform our growth marketing strategy by driving demand generation and managing a high-performing team. Collaborate with cross-functional leaders to optimize pipeline performance and leverage automa...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by fostering partnerships, ensuring project execution, and enhancing service excellence. Collaborate across teams to align operations with client needs, resolve challenges, and...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Champion customer engagement by leading project execution, fostering relationships, and aligning operational delivery with client needs to drive performance and growth...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$170K - $220K *

Champion strategic sales initiatives and manage key accounts to drive revenue growth. Lead a high-performing sales team, develop long-term client relationships, and collaborate across functions to del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion brand integrity and content strategy across multiple channels, leading a team to create compelling narratives and drive engagement. Shape the voice of the organization while ensuring consiste...

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Accelerate your career by leading market growth strategies, driving revenue, and building high-performing sales teams. Leverage market insights and analytics to identify opportunities and execute acti...

Cleveland, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive top-line revenue growth by optimizing sales strategies, building strong relationships with sales reps and key partners, and delivering impactful presentations. Leverage your expertise to create...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Accelerate revenue growth by building relationships with sales reps, dealers, and designers. Train and inspire teams across North America, while managing key projects and collaborating with internal t...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $210K *

Join us to drive strategic marketing initiatives for talent solutions, collaborating with global teams to enhance brand positioning and demand generation. Lead and mentor a dynamic team while fosterin...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Join a team that's driving strategic marketing initiatives to enhance demand for talent solutions. Collaborate with global teams to design impactful campaigns, manage content, and foster relationships...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Shape the future of talent solutions by leading strategic marketing initiatives, driving demand through multi-channel campaigns, and fostering collaboration between business and marketing teams to ach...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Lead strategic marketing initiatives to drive demand for talent solutions. Collaborate with global teams to design impactful campaigns, enhance brand positioning, and foster strong relationships acros...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive revenue growth by leading a high-performing enterprise sales team, executing strategic sales plans, and building relationships with key decision-makers in the cybersecurity sector. Collaborate c...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $235K *

Unlock transformative potential as a senior client-facing leader, driving strategic delivery and fostering executive relationships. Shape frameworks, mentor talent, and navigate complex stakeholder dy...

CanadaRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Advance business growth in the US DoD market through strategic partnerships, opportunity shaping, and long-range pipeline management while collaborating with leadership and shaping bids to align tech...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in managing strategic client accounts, ensuring satisfaction and growth. Collaborate with teams to drive financial performance and deliver excellence while building trusted relationshi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $230K *

Elevate the sales strategy and operations by partnering with leadership to enhance productivity, implement AI solutions, and drive data-driven decision-making. Lead a team to optimize processes and en...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $310K *

Elevate operational excellence by leading the transformation and automation of our operations organization, driving strategic initiatives and building a high-performing centralized team to redefine in...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$191K - $239K *

Lead the development and growth of a Sales Engineering team focused on new product incubation, driving adoption and revenue through strategic customer engagements and cross-functional collaboration to...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $125K *

Lead the charge in innovative social media strategies, driving engagement and brand growth through integrated campaigns. Mentor a passionate team while collaborating across platforms to deliver impact...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $175K *

Champion client growth by nurturing relationships and driving retention for high-value accounts, ensuring expansion within luxury brands. Collaborate with teams to enhance client engagement and revenu...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Join us in transforming manufacturing operations across a multi-site network. Lead the modernization of processes and technology, ensuring effective adoption and measurable improvements while collabor...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.