Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$110K - $130K *

Drive strategic growth and client satisfaction by managing complex relationships, delivering innovative solutions, and executing high-impact initiatives. Collaborate cross-functionally to meet client...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$106K - $161K *

Reimagine customer experience by harnessing AI-driven insights to enhance loyalty and growth. Lead innovative voice of customer programs and collaborate across teams to optimize strategies and deliver...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in delivering exceptional customer service and sales support. Drive operational efficiency by managing a dynamic team while enhancing customer satisfaction through strategic process im...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$72K - $192K *

Unlock potential by fostering client relationships, leading teams, and driving revenue growth. This role focuses on strategic partnership development within large accounts, ensuring client satisfactio...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Advance client success and strategic growth by managing relationships, fostering innovative solutions, and driving revenue within the gaming vertical. Collaborate with internal teams and clients to op...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Champion client success and strategic growth by managing relationships across the gaming sector, shaping innovative solutions, and driving optimal operational models for sustainable business expansion...

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Engage with data and customers to redefine churn prevention strategies. Drive proactive retention initiatives, manage escalations, and foster stakeholder collaboration to enhance customer satisfaction...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Engage customers proactively to enhance retention and reduce churn through data analysis and empathetic outreach. Collaborate cross-functionally to implement timely actions that improve customer satis...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead the charge in enhancing client experiences and driving engagement for premium services, ensuring exceptional service delivery and maximizing revenue opportunities across a diverse portfolio of hi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $150K *

Pioneer innovative technology strategies to elevate contact center operations and enhance customer experiences through scalable solutions and strategic partnerships with business stakeholders...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead and develop a high-performing team managing key customer relationships. Drive technical health and adoption, collaborating closely with sales for renewals and expansions while ensuring consistent...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$341K - $409K *

Unlock the potential of physical operations by leading a high-performing sales team. Drive strategic initiatives, coach managers, and foster a culture of growth and collaboration while delivering impa...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Create and execute a strategic roadmap for data products that drive client value and revenue. Lead product lifecycle from concept to commercialization, while building a team and leveraging cross-funct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$170K - $180K *

Lead transformative Product Marketing strategies to enhance messaging and Go-To-Market initiatives across product lines. Collaborate with cross-functional teams to optimize positioning and drive growt...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Unlock your potential as a strategic leader, driving transformation across a vertical by managing a dynamic team. Engage with top firms to enhance their operational models, ensuring lasting success an...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$180K - $200K *

Advance operational efficiency by leading data product management and engineering initiatives, transforming strategies into scalable solutions and fostering collaboration across multidisciplinary team...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform customer success operations by building a new team focused on project management, customer engagement, and operational excellence, while shaping global strategies to enhance software deliver...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$192K - $240K *

Innovate by developing and executing a strategic vision for high-impact events that align with business objectives, audience engagement, and brand goals. Collaborate with cross-functional teams and le...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$192K - $240K *

Pioneer a transformative events strategy, aligning high-impact events with business objectives to drive engagement, pipeline growth, and brand awareness, while leading cross-functional partnerships an...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Pioneer IT and business enablement through strategic leadership and hands-on execution. Drive application strategy, data governance, and vendor management while ensuring alignment with clinical-stage...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the SAP Center of Excellence, driving architectural strategy and functional governance across core SAP modules. Manage a team to enhance efficiency and oversee delivery of transformative digital...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$210K - $230K *

Lead and shape customer success strategies that drive retention, expansion, and AI adoption, partnering with cross-functional teams to enhance customer experiences across diverse segments from enterpr...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$114K - $190K *

Unlock efficient quality management by leading a global team driving customer satisfaction and compliance through effective complaint handling, post-market surveillance, and continuous improvement ini...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.