Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Lead the charge in transforming innovative designs into practical construction solutions. Collaborate with clients and contractors while ensuring compliance with regulations and maintaining quality st...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Drive advanced composite machining excellence by optimizing 5-axis CNC processes, enhancing tool selection, and collaborating with engineering teams to ensure high-quality production of complex compon...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $93K *

Drive project execution and maintenance activities in a regulated environment, ensuring compliance with industry standards while collaborating with cross-functional teams to enhance equipment reliabil...

Burnaby, BCIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$100K - $150K *

Join a team that's redefining infrastructure! As a Senior Mechanical Engineer, you'll develop and modify mechanical systems for nuclear power plants, collaborating with engineers and designers to deli...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K - $93K *

Join a team that's dedicated to advancing mechanical design for life support systems. Collaborate on product development, ensuring compliance with customer and regulatory standards while transitioning...

Reposted yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Champion the development and optimization of chemical manufacturing processes, ensuring smooth transitions from lab research to full-scale production while collaborating across teams to achieve commer...

Scarborough, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion innovative engineering solutions for MSE wall systems, collaborating with diverse teams to enhance project success and efficiency while driving impactful improvements across the organization...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $155K *

Shape the future of energy storage by leading mechanical design of hydrogen systems, ensuring safety and optimization for high-volume manufacturing. Collaborate cross-functionally and guide junior eng...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $170K *

Join a dynamic team as a Senior Mechanical Engineer, leading complex HVAC projects. Deliver innovative designs, manage client relationships, and collaborate across disciplines to ensure project succes...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Innovate advanced mechanical engineering solutions within dynamic environments, delivering high-quality designs and managing projects that enhance healthcare, education, and laboratory facilities whil...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$140K - $160K *

Champion innovative mechanical engineering solutions by conducting thorough analyses, field inspections, and technical evaluations. Collaborate with diverse teams to deliver impactful reports and pres...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $160K *

Champion innovative solutions by applying mechanical engineering principles to complex technical challenges. Collaborate with diverse teams to deliver impactful analyses and reports, enhancing client...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$146K - $210K *

Join a team that's shaping the future of thin-film deposition technology. As a Senior Mechanical Engineer, you'll lead R&D equipment design, collaborate across disciplines, and mentor engineers to dri...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform manufacturing processes by designing, building, and maintaining equipment for ceramic matrix composites. Collaborate with teams to enhance reliability and efficiency while troubleshooting an...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Help us enhance manufacturing processes by designing and maintaining equipment for ceramic matrix composites. This hands-on role involves troubleshooting, improving reliability, and supporting product...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Transform manufacturing processes by optimizing, developing new products, and leading cost reduction projects. Engage with a team to enhance efficiency and profitability while gaining visibility and i...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engineer innovative solutions by transforming customer requests into actionable engineering designs. Collaborate across teams to ensure feasibility and production readiness, while enhancing existing p...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Empower your career by leading mechanical designs for critical mining projects. Engage in all project phases and mentor junior engineers while ensuring compliance and fostering strong client relations...

Vancouver, BCIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform electrical operations by managing capital projects, enhancing team capabilities, and ensuring safety compliance while executing maintenance and troubleshooting initiatives to optimize produc...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $165K *

Lead the charge in optimizing fuel cell manufacturing processes, addressing production challenges, and driving efficiency improvements through data analysis and cross-functional collaboration...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Bring your expertise to engineering projects by producing stamped structural packages, ensuring compliance with regulations, collaborating with teams, and mentoring others while tackling complex chall...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$117K - $200K *

Elevate your career by driving innovative mechanical design solutions for high-performance semiconductor systems. Collaborate with cross-functional teams to enhance legacy systems and ensure optimal m...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize cross-functional operations by leveraging engineering expertise to enhance performance, drive profit through analytics, and ensure strategic alignment across sales, marketing, and distributio...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in designing critical thermal-mechanical components for advanced power plants. Collaborate with multidisciplinary teams to transform thermal performance requirements into manufacturabl...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Champion innovative civil engineering solutions by designing site plans, managing projects, and leading junior engineers. Collaborate with agencies and clients to ensure successful project delivery an...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.