Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Shape the future of passenger rail by leading mechanical systems integration and validation. Collaborate with suppliers and clients to ensure compliance and deliver manufacturable designs for refurbis...

Montreal, QCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Optimize manufacturing systems for avionics hardware, enhancing production efficiency and scalability. Collaborate cross-functionally to translate data into actionable insights, ensuring smooth transi...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Champion engineering excellence by guiding payload and countermeasure development. As a trusted advisor, you'll evaluate designs, oversee milestones, and ensure cross-organization collaboration for ti...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Drive capital and continuous improvement projects, enhancing safety and productivity. Collaborate with cross-functional teams to manage engineering solutions from concept to startup, ensuring complian...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$123K - $230K *

Lead the charge in ensuring supplier reliability for cutting-edge space systems. Collaborate with cross-functional teams to enhance quality, drive continuous improvement, and establish strong supplier...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's redefining mechanical design for advanced wafer-scale assemblies. Contribute to innovative solutions in power delivery systems, chassis, and heatsinks, while tackling complex engine...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate your career by owning mechanical design projects in wafer-scale assembly, focusing on power delivery systems and multi-material interactions. Collaborate with a dynamic team to innovate and so...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $110K *

Join a team that's redefining mechanical design by innovating wafer-scale assembly solutions. Contribute to complex interactions within power delivery systems and mechanical chassis, driving advanceme...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Champion complex mechanical projects, ensuring compliance with industry standards while leading multidisciplinary teams. Drive process improvements and maintain strong client relationships in a collab...

Thunder Bay, ONIn-Person

4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Grow your career with a dynamic role in prototype tooling and process development, collaborating with cross-functional teams to innovate and enhance manufacturing processes for advanced products in a...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Engage in the design and development of prototype tooling and processes, collaborating with cross-functional teams to enhance manufacturability and support rapid product innovation in a dynamic R&D en...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$105K - $120K *

Lead the charge in optimizing thermoplastic injection molding processes, ensuring compliance and efficiency. Collaborate on new product introductions and continuous improvements while providing techni...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive innovative process engineering solutions for complex industrial projects, collaborating with multidisciplinary teams to ensure safe and efficient designs that meet client operational goals while...

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Support the design and analysis of water infrastructure projects, leading multidisciplinary teams to deliver innovative solutions. Engage with clients and ensure compliance with industry standards whi...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Join a dynamic team as you lead the design and analysis of vital water infrastructure projects. Collaborate with multidisciplinary experts to deliver innovative solutions that enhance community servic...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in designing innovative water infrastructure solutions. Collaborate with multidisciplinary teams to enhance community services through resilient engineering practices, ensuring complia...

Walnut Creek, CARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Shape the future of water infrastructure by leading innovative design and analysis for critical facilities. Collaborate with multidisciplinary teams to deliver resilient solutions that enhance communi...

Santa Clara, CARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Drive innovation by designing vehicle-specific mechanical interfaces for autonomy systems. Collaborate across teams to enhance product reliability and manufacturability while directly impacting techno...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive innovative AI projects that enhance business processes while owning the end-to-end execution from conceptualization to launch, balancing complexity and impact in a dynamic environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Unlock potential by enhancing CNC and manual machining processes, driving efficiency and quality in manufacturing. Collaborate across teams to innovate solutions and support new product introductions...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize manufacturing processes by developing CNC and manual machining techniques. Collaborate with engineering and manufacturing teams to enhance efficiency, quality, and reliability while managing...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $185K *

Analyze and lead process design for refinery and chemical facilities. Collaborate with teams to evaluate existing units, develop specifications, and provide technical support for projects, ensuring ef...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$122K - $147K *

Join a dynamic team to lead mechanical engineering projects in mining, metals, and minerals processing. Drive equipment selection, ensure compliance with regulations, and mentor junior engineers while...

Vancouver, BCIn-Person

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$122K - $144K *

Lead the charge in mechanical engineering projects, ensuring optimal equipment selection and compliance with industry standards while mentoring junior engineers and collaborating across teams to drive...

Oakville, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Deliver innovative mechanical solutions for electric vehicle components, enhancing performance and durability while collaborating across teams to integrate and validate designs seamlessly into cutting...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.