Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$175K - $200K *

Lead the charge in developing integrated media strategies and client partnerships across pharmaceutical and life sciences accounts, driving business growth and ensuring exceptional delivery and client...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $215K *

Lead influencer strategy and client management, driving impactful campaigns and fostering strong partnerships across OMG agencies. Collaborate with teams to optimize performance and deliver exceptiona...

5 days ago

  •   Less than 5 years exp.  •   Media

$80K - $100K *

Join us to support exceptional client experiences in financial planning. Leverage your skills to manage client accounts, process transactions, and enhance team relationships, ensuring high-quality ser...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team as you drive account growth and lead high-profile projects, cultivating relationships and expanding business. Shape strategies, mentor talent, and deliver innovative solutions that...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $115K *

Accelerate customer success by fostering relationships, driving engagement, and ensuring satisfaction. Collaborate with teams to enhance service delivery and support clients in achieving their goals t...

Boston, MARemote

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$160K - $200K *

Drive client success by managing key accounts in sports and media tech. Collaborate with teams to enhance service delivery, ensure renewals, and identify growth opportunities. Your expertise will shap...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Lead client success by managing post-sale operations, ensuring seamless communication, and driving program performance. Own the relationship from kickoff to recap, delivering results and fostering tru...

5 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Transform your career by leading clinical services that enhance lives. Oversee operations, support staff development, and implement trauma-informed care to drive positive outcomes for individuals with...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a mission-driven team as a Clinical Director, leading clinical services and fostering a culture of trauma-informed care while enhancing staff development and program effectiveness for individuals...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform the client experience in Group Benefits by developing strategies that enhance service delivery, ensuring satisfaction and retention throughout the client journey from onboarding to renewal...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $161K *

Unlock potential by leading data-driven strategies for enterprise clients in health and wellness. Drive insights from analytics to optimize marketing campaigns and enhance client engagement through ef...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $200K *

Accelerate progress at strategic Federal Civilian accounts by driving growth, developing relationships, and leading capture efforts. Leverage market knowledge to identify opportunities and enhance mis...

Washington, DCRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Empower growth as you drive strategic initiatives across Federal Civilian accounts. Leverage your expertise in federal markets to build relationships, shape opportunities, and lead capture efforts, en...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$159K - $215K *

Take ownership of enterprise application, data, and integration capabilities, driving innovation and efficiency through modern engineering practices and AI-assisted development while leading a multidi...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $135K *

Lead the charge in shaping impactful narratives for top tech clients, driving integrated media strategies and fostering cross-functional collaboration to elevate brand visibility and engagement in a r...

2 days ago

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Shape the future of technology communications by leading integrated media strategies, advising C-suite executives, and crafting compelling narratives that resonate across diverse audiences in the tech...

2 days ago

  •   8 - 10 years exp.  •   Media

$105K - $135K *

Lead strategic media initiatives and client partnerships in the tech sector. Drive impactful narratives, counsel executives, and collaborate across teams to shape the future of technology through inno...

2 days ago

  •   8 - 10 years exp.  •   Media

$145K - $165K *

Champion growth initiatives by executing strategies that enhance customer acquisition, optimize sales funnels, and drive revenue. Collaborate with cross-functional teams to innovate and implement data...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Manage revenue growth by sourcing and activating enterprise customers, collaborating with the Cognition team to drive sales cycles and enhance product development, while navigating complex organizatio...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Grow your career with a dynamic GTM Manager role driving revenue by activating enterprise customers and collaborating with product teams. Leverage your technical expertise to lead sales cycles in a fa...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by managing the sales cycle and engaging enterprise customers. Collaborate with cross-functional teams, understand technical challenges, and develop strategic initiatives to close...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $175K *

Lead strategic initiatives and operational excellence across client portfolios, ensuring governance, performance management, and continuous improvement. Drive client satisfaction and financial account...

Chicago, ILRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$148K - $175K *

Lead the charge in strategic portfolio governance and PMO operations, driving performance management, client satisfaction, and operational excellence across complex project portfolios while ensuring a...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$124K - $137K *

Join a team that's driving innovative media strategies for a diverse portfolio of DTC brands. Elevate client relationships and connect performance metrics to business outcomes across multiple media ch...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform eDiscovery management by driving operational excellence, ensuring timely project delivery, and enhancing workflow efficiency. Collaborate with stakeholders to uphold quality standards and fo...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.