Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$125K - $150K *

Lead the sales strategy and team in driving growth across the Central Territory. Build elite partnerships, mentor high-performing teams, and leverage market expertise to exceed revenue goals in the co...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Lead the charge in enhancing client relationships and driving business growth. Oversee strategic account management, ensuring client satisfaction while identifying new opportunities. Collaborate with...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$254K - $445K *

Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$181K - $236K *

Champion clinical operations by leading strategic execution of clinical studies, ensuring compliance, quality, and timely delivery. Manage cross-functional teams and oversee vendor partnerships to ach...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $110K *

Deliver exceptional client service and operational excellence in wealth management. Leverage your expertise to support high-net-worth clients, manage accounts, and ensure compliance while mentoring ju...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by managing complex real estate transactions for corporate clients. Lead site selections, financial analyses, and negotiations while coordinating multiple stakeholders to drive succes...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform real estate transactions by managing complex portfolios, leading negotiations, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $185K *

Transform corporate services category strategy by leading client engagements, orchestrating sourcing initiatives, and delivering measurable value through strategic planning and execution in a dynamic...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$149K - $180K *

Unlock potential by leading programmatic media strategies, ensuring client success and operational excellence. Drive cross-team integration and mentor talent while navigating the evolving digital land...

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Transform the sales landscape by leading and developing a high-performing BDR team. Drive sales execution, optimize lead generation, and collaborate across departments to enhance opportunity quality a...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $140K *

Transform your career by managing employee benefits for diverse clients. Collaborate with Producers and Executives to deliver exceptional service, analyze plans, and drive compliance while fostering s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$161K - $210K *

Elevate workforce management by leading recruitment, onboarding, and performance strategies. Drive clinician readiness and productivity while ensuring quality care through data-driven decision-making...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Join a dynamic team to lead multi-site logistics operations, driving performance and customer satisfaction. Collaborate with site leaders and executives to foster a culture of accountability and conti...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$122K - $204K *

Engage with cross-functional teams to drive operational excellence and strategic initiatives. Lead performance improvements, manage change, and foster stakeholder alignment to enhance service quality...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$122K - $204K *

Shape the future of operations by providing strategic leadership, driving measurable improvements, and fostering cross-functional collaboration to enhance performance, service quality, and customer ou...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$211K - $250K *

Lead the strategic growth of vital accounts, enhancing enterprise AI adoption. Collaborate with C-suite executives to embed a transformative platform, driving long-term revenue and securing client suc...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$168K - $278K *

Join a dynamic team as you lead the evolution of professional services delivery, enhancing technical capabilities and ensuring seamless integration between customer engagement and technical execution...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$165K - $185K *

Lead end-user IT service delivery and workplace technology support, ensuring high-quality service and employee experience. Drive continuous improvement and manage vendor performance while adhering to...

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $125K *

Lead the charge in optimizing creative operations for digital media campaigns, ensuring timely delivery and alignment with strategic goals. Collaborate with diverse teams to enhance workflows and driv...

5 days ago

  •   5 - 7 years exp.  •   Media

$68K - $98K *

Lead the charge in elevating agency visibility through strategic marketing initiatives, enhancing reputation across advertising, sports, and entertainment sectors while collaborating with senior leade...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $180K *

Join a dynamic team to lead product marketing strategy for agency solutions, driving growth and innovation. Collaborate cross-functionally to enhance positioning and execution, while mentoring talent...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $165K *

Join a team that's redefining commerce strategy by leading integrated media efforts, driving growth through Amazon expertise, and fostering strong client relationships to achieve impactful business ou...

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Transform the workplace by partnering with leaders to build extraordinary teams, ensuring every employee has the best manager. Drive performance, clarity, and growth through evidence-based coaching an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Partner with us to lead complex software implementations, ensuring client success through hands-on technical guidance, effective communication, and cross-functional coordination. Drive delivery excell...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$156K - $195K *

Drive procurement excellence by leading strategies and teams to optimize sourcing, enhance supplier performance, and achieve financial goals while collaborating with stakeholders to align with busines...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.