Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$150K - $180K *

Inspire strategic growth by leading a high-performing team in the commerce ecosystem. Oversee client relationships, develop comprehensive strategies, and drive exceptional results in a dynamic environ...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$131K - $155K *

Empower our marketing vision by leading strategic initiatives that drive revenue growth and enhance brand awareness across the Americas Occupier Advisory sector, collaborating with teams to deliver im...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Analyze complex data to deliver strategic real estate insights, manage projects end-to-end, and create impactful visual narratives. Collaborate with advisors to enhance analytics efficiency and mentor...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead capture strategy and drive growth in federal and commercial health markets. Oversee the entire capture lifecycle, build a qualified pipeline, and collaborate with leadership to achieve strategic...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Accelerate progress at our organization by driving census growth and implementing effective business strategies. Lead initiatives that align with our goals, ensuring a robust sales and marketing plan...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Manage new business development and account management for strategic clients. Leverage IT solutions to meet customer needs, driving revenue growth through strong partnerships and effective communicati...

Today

  •   11 - 15 years exp.  •   Legal & Accounting

$125K - $150K *

Champion new business development by acquiring clients and managing strategic accounts. Leverage technology solutions to meet customer needs while building strong partnerships. Drive revenue growth th...

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$125K - $150K *

Drive new business development by identifying client needs and delivering tailored IT solutions. Build strong partnerships with clients, manage accounts, and lead strategic initiatives to exceed sales...

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$140K - $160K *

Unlock potential by leading cross-channel media strategies that drive client growth. As a key enterprise leader, you'll bridge technical execution with business development, ensuring excellence in cam...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $140K *

Transform client experiences by leading operations and account strategy for premium live events. Drive excellence in client engagement, team development, and project delivery across a dynamic portfoli...

1 week ago

  •   8 - 10 years exp.  •   Media

$88K - $129K *

Lead the charge in shaping effective internal communications strategies that align with company goals. You'll engage and inform teams during periods of change while fostering a culture of transparency...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$97K - $155K *

Join a team that's dedicated to driving strategic media solutions for brands. Oversee digital media planning and buying, manage client relationships, and lead a collaborative team to achieve client ob...

2 days ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Shape the future of healthcare by leading a network of treatment centers, driving operational excellence, and fostering high-performing teams to enhance patient care and community engagement across di...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Reimagine client growth as a strategic leader, bridging media execution and business development. Drive integrated campaigns, mentor teams, and innovate proposals to enhance client partnerships and ma...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Champion innovative media strategies that drive client growth and engagement. Lead cross-channel activation efforts, mentor teams, and collaborate with stakeholders to deliver high-impact campaigns an...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Pioneer a transformative account management strategy, leading teams across two brands to enhance partner success, retention, and growth. Drive innovation and efficiency while setting high standards fo...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $215K *

Shape the future of social media marketing by driving innovation and capability development across platforms. Collaborate with cross-functional teams to enhance training, resource sharing, and best pr...

4 days ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Lead the charge in operational excellence by managing client services, driving transaction execution, and mentoring a dedicated team. Collaborate with market leadership to enhance office operations an...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $230K *

Inspire and lead our media planning practice, setting strategic standards and driving client success through integrated strategies. Mentor a high-performing team while owning P&L for key accounts and...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$120K - $210K *

Drive your career with strategic leadership in media planning, shaping client success and agency standards. Lead a high-performing team, own P&L for key accounts, and influence industry conversations...

5 days ago

  •   11 - 15 years exp.  •   Media

$160K - $190K *

Elevate your career by driving strategic growth and partnerships in Real World Evidence. Leverage your expertise to identify new business opportunities and enhance client relationships within the phar...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Shape the future of client relations by leading a dynamic sales team, driving performance, and fostering lasting client partnerships. Collaborate to uncover new business opportunities and enhance oper...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $130K *

Lead a dynamic sales team to drive growth and develop lasting client relationships. Empower B2B sales success through coaching and operational excellence, while serving as a trusted brand ambassador i...

1 month ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.